Toyota of Denton

Seamless purchase. I knew what I wanted so most of my negotiation was done prior to arrival. Then when got to the dealership it was a simple process. I drove the car, s I knew what I wanted so most of my negotiation was done prior to arrival. Then when got to the dealership it was a simple process. I drove the car, signed the papers and no pressure was applied from my salesman, Nick Popplwell, to buy any extras. Even in the dreaded finance office it was very pleasant. Michelle Milton was a pleasure. In and out very quickly! More

Service Center = worth the money I would've added their names below in the selection slot, but I don't have last names for any of these folks: Ben and Lacey in the service department I would've added their names below in the selection slot, but I don't have last names for any of these folks: Ben and Lacey in the service department; also Kathy (I think that was her name) who called to make sure repairs were good. Great communication and set me up with a loaner car without any trouble. Nice people, easy to deal with, and seem legitimately concerned about the quality of work. Dealerships are always a little more expensive, but for this place its worth the extra. Before the dealership was called Toyota of Denton, it was Jim McNatt Toyota. During those days I dealt with Cat Fillman in the service dept., who was also wonderful. More

Kudos! Heard from a friend that had purchased here before about a lifetime warranty that they offered. However, I live in Terrell Tx and there are a few clos Heard from a friend that had purchased here before about a lifetime warranty that they offered. However, I live in Terrell Tx and there are a few closer dealers than Denton Tx, so I called a few places from Dallas to Plano and also Lewisville to see if they could offer or match the same kind of warranty. The 1st dealer told me that it didn't exist and that the dealer was lying to me (which I knew wasn't true due to the fact of my friend) the 2nd place suckered me in and they were absolutely rude! Then once again I was suckered by the third and was told "yes" they can do the same thing. I went there and after 4hrs of getting the run around I was told that a "lifetime" warranty was going to cost me almost $4,000 extra. xxx? So after spending most of my day is Lewisville I shoot over to Denton and was greeted by a nice young man by the name of Nick Popplewell. He said he was a "friend" of the GM and that he promised and I quote "a world first class car buying experience" well by this point I was already tired and grumpy and just figured he was just another salesperson trying to get over on me and boy was I wrong. This guy literally ran back and forth for me because I waned to drive a few different vehicles (I'm a little picky) was sweet and answered with "yes ma'am" "no ma'am" and didn't make me feel awkward or uncomfortble. I found out the lifetime warranty is real and completly free even on most used cars too. However, I didn't end up buying the vehicle because I am waiting another month to put some extra cash down I just wanted to give Nick kudos on the excellent job and hard work. I felt bad and will be going back to him and that dealer but this is what really melted my heart when I told him I wasn't ready yet. Nick told me "no pressure or rush at all. He truly enjoys helping people and the only thing he ask in return for his time was that I tell people how I was treated" So Mr. Nick Popplewell this is my thank you and me keeping my promise! Keep working hard and I know it will pay off. Sincerely, Sara Pitts More

Pushy!!!! I came in with a specific car in mind and they ended up trying to push a car on me that really didn't want; then they lied to me and told me that the I came in with a specific car in mind and they ended up trying to push a car on me that really didn't want; then they lied to me and told me that the car that I wanted wasn't within the state of Texas, which I later was able to find at Toyota Of Plano. THEY TRIED TO RIP ME OFF!!!! DON'T GO HERE, AVOID AT ALL COST!!!!! More

Wouldn't honor their own written price quote Received email quote for specific vehicle but when we arrived to purchase even though they acknowledged the price we were quoted they said it was a "m Received email quote for specific vehicle but when we arrived to purchase even though they acknowledged the price we were quoted they said it was a "mistake" and wouldn't honor their quote. More

Great Experience I couldn't be happier with my Camry SE and the awesome deal I received from Toyota of Denton!! (: This was my first new car purchase. I was upside dow I couldn't be happier with my Camry SE and the awesome deal I received from Toyota of Denton!! (: This was my first new car purchase. I was upside down on my truck, and needed to keep the same payment. I was not an easy deal, and miraculously they got it done. I went through the Internet department and they made my visit so quick and easy. THEY WERE ACTUALLY WAITING FOR ME WHEN I PULLED UP. I couldn't be happier. Thank you Henry, Monica, and Roland!! More

High Pressure Sales Technique I was on TruCar and Toyota of Denton got my name. After several calls they convinced me to come take a test drive because they had several models for I was on TruCar and Toyota of Denton got my name. After several calls they convinced me to come take a test drive because they had several models for me to look at. They only had one model. I drove it but it wasn't or didn't have all the right options I wanted plus I wanted to look at he Nissan Frontier. The sales person was rude and kept showing me cars I didn't want. Offered to get me what I wanted but at a higher price then what TruCar said they would honor because it was hard to get. So much for TruCar. At that point I just wanted to take my car back but they had the keys due to a below value estimate for my trade in. The experience sucked and I expected more from the dealership. I would not recommend this place to anyone. The more the sales person pushed the more I got turned off. Please do yourself a favor and at least try another dealership before you pay more than you have to. More

This sure ain't Jim McNatt anymore I believe a total of 2 employees remained with this dealership when they bought the good guys out. These guys are everything that gives a car salesma I believe a total of 2 employees remained with this dealership when they bought the good guys out. These guys are everything that gives a car salesman a bad name! I would switch vehicle makers before ever dealing with these guys. They have no clue who even visits their dealership when they send out their spam emails or do their bogus follow-up calls. If you purchased a vehicle from Jim McNatt in the past then they inherited (or purchased) your contact details as well. There may still be some good TOYOTA dealerships out there but THIS ONE IS AWFUL. Save your time and hope they don't have any past contact details to pester you and play their slick little car salesman games! When Monica the business manager calls to see how your visit was, be warned if you have anything negative to say she starts hanging up on you! More

Selling you service you don't need and overcharging Had gone to the prior Jim McNatt Service for three years; New ownership and new service staff this time as Jim McNatt sold the Toyota and Honda stores Had gone to the prior Jim McNatt Service for three years; New ownership and new service staff this time as Jim McNatt sold the Toyota and Honda stores (all existing staff have left); overcharged me for the 120,000 mile service from prior services and attempted to sell me on what their service advisor claimed was "needed service". Told me I need a wheel alignment when I just had new tires one week prior; told me I had brake problems when they had corrected that problem at a prior service. When asked, they first said they could not find in the computer but when I pressed them, they said "oh, I found that we did that for you so you don't need that now!!". Told me it would cost me $700 plus for a water pump but I got it done at another place for $400. They only care about overcharging you. I complained at the sale and was called by Joe, who said they apologized for the mistakes and would work with me on the issues. He said he would call the service manager and get back with me. Never happened!!! Don't go here for service unless you want to get ripped off. Will continue to tell everyone in Denton not to go there. More

This was our second new car purchase from Jim McNatt. Just like the first time, the service from start to finish was lacking nothing and was easy with no pressure or stress involved. The Sales Consulant Just like the first time, the service from start to finish was lacking nothing and was easy with no pressure or stress involved. The Sales Consulant Patrick Barrigan was exceptional and truly listen to my needs for a new Truck and provided me with some choices that were exactly what I requested. Patrick even went above and beyond what was expected in a sales consulant and returned after leaving for the day, so we could test drive a truck that evening with my family. We returned the very next morning and closed the deal with no additional questions. Patrick did answer all concerns and questions I did have prior to decision and was pleasent throughout the process. There were a few small gliches at closing, but quickly resolved and never had any doubts things were done right!!! If you like the new car process and purchase, you will also love their service department. We have been using them for over 10 years now and never had any questions about what was needed and/or repaired and had full confidence in their abilities. Thanks McNatt and Patrick for provided my family yet another reliable truck for use. We look forward to buying our daughter her first car in the next 4 years. More