Toyota of Denton
Denton, TX
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321 Reviews of Toyota of Denton
Never again. The truck they sold us was not the truck we got. It was supposed to be a 6 cylinder (as per the documents) and the service manager pointed out a couple weeks later it was only a 4. We had to t got. It was supposed to be a 6 cylinder (as per the documents) and the service manager pointed out a couple weeks later it was only a 4. We had to take the truck back and start over. During the shopping experience we were told one thing only to be told something else at signing. The used sales manager was rude and arrogant. We were also mislead in financing. We asked to finance through DACU but finance said their Toyota rate was lower. We found out later it was not. We also were told the second truck we got was fully towing capable, a full towing package capable of 6000 lbs. It is not and the year and model did not even have the capabilities the sales person said it could do. We were very clear walking in the door what we needed. I do not trust anything this dealership says. More
Mark was an excellent person to help us. We flew in from Amarillo, Texas and he picked us up at the airport. He was very helpful (even getting our luggage) and took us to the dealership. He had all the pa Amarillo, Texas and he picked us up at the airport. He was very helpful (even getting our luggage) and took us to the dealership. He had all the paperwork ready for us and we were through with it in a very short period of time. When he took us to our car it had been washed, detailed and was even full of gas. He spent considerable time showing us all the features of our Highlander and even set up the Apple Carplay for us - a wonderful feature. He called the next day to see how we liked our new purchase and told us to call if we needed anything going forward. The dealership itself is very well lighted and clean with a lot of nice employees. We were also very impressed with the General Sales Manager - Preston Baird - who helped us finalize this deal. More
Bought a car for myself and was also able to get my daughter one as her graduation present. Toyota of Denton was great and everyone was very friendly and polite. Excellent service! specially from Mark daughter one as her graduation present. Toyota of Denton was great and everyone was very friendly and polite. Excellent service! specially from Mark Gonzales, he did everything possible to help me surprise her..it was amazing! More
Took my 2 yr old Prius in for regular service and the installation of a rocker panel clip that had been lost because of loose screws from the manufacturer. Five days after the new clip was installed one installation of a rocker panel clip that had been lost because of loose screws from the manufacturer. Five days after the new clip was installed one screw was missing the other was loose. Reported the problem to them via the contact email that states that they will be in contact quickly... A day has now passed and I have heard NOTHING from the dealership... I no longer have faith in the service side of the dealership... I FIXED THE PROBLEM WITH NEW SCREWS AND LOCK TIGHT GLUE... More
I upgraded my Toyota Rav 4 today. I received excellent service from Mohammed Bhat and Chad explained warrantee things so I knew what I was getting. I recommend going to this dealership and experience the service from Mohammed Bhat and Chad explained warrantee things so I knew what I was getting. I recommend going to this dealership and experience these things yourself! More
Was treated exceptionally well, Patrick went out of his way to provide everything I needed. Entire process was smooth with minimal waiting. Very pleased overall. way to provide everything I needed. Entire process was smooth with minimal waiting. Very pleased overall. More
Willing to trade 2 cars for a hybrid, no high pressure sales pitch and helpful when we stopped back in 2 days with questions about features. New to the area and needed to start the process of inspection sales pitch and helpful when we stopped back in 2 days with questions about features. New to the area and needed to start the process of inspection for registering cars and one car was in need of service per the warning light, ended up only tire rotation was required. While talking to service department about the registration process in Texas we mentioned we were thinking of upgrading to a hybrid and he took us to Mark to discuss while we waited for service. The rest is history. More
We have been customers since moving to Denton in 2010. Mark Gonzales has never let us down, always finding exactly the car we were looking for! No high pressure. Always a pleasure to work with. Excellent Mark Gonzales has never let us down, always finding exactly the car we were looking for! No high pressure. Always a pleasure to work with. Excellent service department too! More
Jack Mitchell was my sales person and he was the best because he listened. Too often we are trying to sale the customer before we even listen to what they want. Jack heard what I wanted and what I would because he listened. Too often we are trying to sale the customer before we even listen to what they want. Jack heard what I wanted and what I would appreciate in my car buying experience. He listened and he delivered. Thanks Jack. Some of younger sales people should learn from Jack. More

