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Toyota of Downtown Chicago
Chicago, IL
271 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 271 reviews
August 31, 2025
Poor service. They exploit their customers. Spent over six hours waiting for a tire ro be replaced that was under warranty and was charged over $500. When I left, They exploit their customers. Spent over six hours waiting for a tire ro be replaced that was under warranty and was charged over $500. When I left, my tire warning light was on. Be warned. More
by ht_mergatroid
Employees Worked With
All
August 13, 2025
They have VERY bad customer service and disrespectful. . Their products are OVERPRICED, No FREE return policy and they charge over 30% Don’t ever buy anything from them. Go to other dealers if you wanna an . Their products are OVERPRICED, No FREE return policy and they charge over 30% Don’t ever buy anything from them. Go to other dealers if you wanna anything. More
by aelameer
Employees Worked With
They refused to give me names
July 21, 2025
This is the best Dealership in Chicago. The service is outstanding. The surface team is also outstanding and very professional. I will always shop to buy cars as well as continue for my ser The service is outstanding. The surface team is also outstanding and very professional. I will always shop to buy cars as well as continue for my service needs Mr. Jackson. The service manager is one of the best I have had dealings with. More
by Lori.edwards
Employees Worked With
Mr. Jackson the service manager and all of his team members
July 18, 2025
The customer service is excellent. I received a fair price. The car was washed. My rep explained all of the procedu& stated I could safely wait to buy tires . (Based on on my mileag I received a fair price. The car was washed. My rep explained all of the procedu& stated I could safely wait to buy tires . (Based on on my mileage) More
by amygordon1959
Employees Worked With
Paul is excellent
July 18, 2025
Service department really takes care of you. It costs more than smaller garages but my car has come back with greatly improved performance and handling everytime. Theyre very accomodating about It costs more than smaller garages but my car has come back with greatly improved performance and handling everytime. Theyre very accomodating about doing whats needed and what I can afford. More
by anovember
Employees Worked With
Rich Zasiebida
