Toyota of Downtown Chicago

I received good service when I arrived and during my stay at the dealership,thanks. at the dealership,thanks. More

Paul S was helpful, professional and took care of what I needed, thank you . It was a pleasant experience needed, thank you . It was a pleasant experience More

Great service! In and out under the estimated time! Also very easy to get to. Thank you for taking good care of me! In and out under the estimated time! Also very easy to get to. Thank you for taking good care of me! More

Great and prompt service, clean service area, washed car after oil change was completed Follow up survey after oil change was completed Follow up survey More

They go above and beyond to make sure that your service experience is a positive and comfortable one. experience is a positive and comfortable one. More

I’ve been coming to this dealership for years. The service department has always treated me with respect and has worked around my busy schedule. The service department has always treated me with respect and has worked around my busy schedule. More

Two hours for an oil change? Told agent I would be waiting. He 'texted' me, but not received. He failed to contact me in the waiting room. I would still be there if I didn't Told agent I would be waiting. He 'texted' me, but not received. He failed to contact me in the waiting room. I would still be there if I didn't come back to find out what was taking so long. More

Some staffs who work there are tricky ,just neef to watch your invoice . i gkt one staff , she told me one thing then she charge me another price ! Tgey must think if you do not say anything is ok, if watch your invoice . i gkt one staff , she told me one thing then she charge me another price ! Tgey must think if you do not say anything is ok, if you ask them . they just refund you back ! More

Always friendly staff and the location is very clean. I appreciate the waiting area where I could work while my car was being serviced, and the updates via text message. It made it very simple and trusti I appreciate the waiting area where I could work while my car was being serviced, and the updates via text message. It made it very simple and trusting. More

I was told service would take 3 hours, they did not return my calls or texts for 8 hours! I approved services totaling around $250 and agreed to that price. When I showed up after zero communication fr return my calls or texts for 8 hours! I approved services totaling around $250 and agreed to that price. When I showed up after zero communication from them, they charged me over $400! They would not give me my car unless I paid, so I had to. Due to excessive outside stress in my life, I began to cry. This was one more thing I didn’t need. I paid their extortion, asked for my car, and tried to leave. A manager practically chased me out of the service center scolding me because I “should have known better” how much it would cost. When I tried to explain that I just wanted to leave, and that they should have contacted me much earlier to tell me about the price change so I could have made an informed decision, the manager told me I needed to “calm down” and “stop yelling.” I was certainly crying, but I was not yelling! I was desperate to leave! And to top off all this horrible service, they didn’t even wash my car as they were supposed to on the approved services I signed off on. It was a horrible and traumatizing experience. I was ignored when I was looking for updates on what was taking so long, I was ripped off because they claimed they made a “clerical error,” and I was verbally accosted as I was just trying to leave the premises because apparently *I* should have known better than to assume the price I was given and approved was wrong and a woman publicly crying after a stressful and traumatizing week AND interaction was “yelling.” I have been a customer here for 15 years, and I’m so disgusted by the treatment I received. I will never return to this business and I am spreading the word - particularly to other women - about the horrible treatment and inappropriate and humiliating things that were said to me. More