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Toyota of Erie

Erie, PA

2.5
37 Reviews
Toyota of Erie is part of the Preston Auto Group, one of Western PA and eastern Ohio’s largest automotive groups. With 11 dealerships representing 15 brands in Erie, New Castle, and Sharon, PA and Boardman, OH including 3 Toyota dealerships: Toyota of Erie, Preston Toyota of New Castle, and Toyota of Boardman. The Preston Auto Group employs over 500 associates in the area! The Preston Auto Group was founded in 1989 by Bob Preston and is now run by Bob’s sons Bobby Preston and Kevin Preston. The Toyota of Erie location was founded by Bobby Preston, Kevin Preston, and business partner Shane Lanigan. Toyota of Erie strives to provide the absolute best car buying and ownership experience you’ve ever had. Our goal is customers for life! That’s why we offer the Toyota of Erie Advantage which includes a FREE Lifetime Engine Warranty, FREE PA State Inspections for Life, FREE Tire Rotations for Life, and so much more! Our goal is to make car buying easy with our hassle-free car buying process! And with over 500 new Toyotas available, Toyota of Erie strives to provide our customers with a great selection of new Toyota to choose from. Plus check out our great selection of used vehicles and Certified Pre-Owned Toyotas with a 7-year 100,000-mile warranty. Giving back to the community of utmost importance to Toyota of Erie and the Preston Auto Group. To date, Preston Auto has donated over $2,000,000 to the communities we serve.
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5615 Peach St

Erie, PA

16509

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Showing 37 reviews

April 30, 2023

Well emailed about a 4runner. Was interested in trading in my jeep. Couldn't get a response. When I did they didn't want to talk. Didn't want to work on a price. They stopped res More

by John wick
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Amanda Walters
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2022

Sales personell too disrespectful and aggressive with the client. In special “Carl” he almost hit my friend with the phone. Really bad customer service. Never going to thrust this dealer again. More

by Keishla
Recommend Dealer
No
Employees Worked With
Carl, Digital AirStrike
July 13, 2022

We put $1000 down on a Highlander. Was told it should be expected in within 30 days. It took 45-50 days to come in and we happened to be on vacation, which we had informed the dealer More

by Sallie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Digital AirStrike
May 21, 2022

I traveled over 100 miles to purchase my new Toyota Tundra TRD PRO. This certainly was my very best buying experience ever! I arrived to a very warm welcome by Cory in Sales. The whole process was More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory and staff
May 11, 2022

The person I worked with in finance was rude and condescending. I will not purchase from this dealer in the future. More

by Todd Stevens
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance Dept
May 10, 2022

Overall the dealership could use more signage to identify different areas of the dealership. The 2 people I worked with, Kaeleigh Hammerman & Kevin Joslin were great. Everyone working there was friendly. More

by claudia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Joslin
November 14, 2021

Salesperson was nice, but there was absolutely no wiggle room on the price of the vehicle I was looking at. More

by joepmuldowney
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Nov 16, 2021 -

Toyota of Erie responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Joshua Bakuhn General Manager jbakuhn@toyotaoferie.com 814-868-3656

August 26, 2021

everything went very smooth hope it goes the same way for the service department i guess i will find out More

by steveabraham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
brian
Aug 30, 2021 -

Toyota of Erie responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Clint Sokolowski Service Manager clint.sokolowski@toyotaoferie.com 814-868-3656

Aug 31, 2021 -

steveabraham responded

good experiance so far

May 28, 2021

Cory was very helpful and easy to talk with. He approached us shortly after we walked in the door but wasn't pushy. Thank you Cory for your service! More

by Care8938
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory, Digital AirStrike
Jun 02, 2021 -

Toyota of Erie responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Toyota of Erie Team

March 25, 2021

Great sales assistant-Tom Lutsch. Very nice and patient.answered all my questions that I had.Also talking with Bobby was very nice as well.was very understanding about my situation and helped as we More

by Soch41806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Lutsch,James(finance), Digital AirStrike
Mar 29, 2021 -

Toyota of Erie responded

We love hearing about customers that have a terrific experience at Toyota of Erie. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Toyota of Erie Team