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Toyota of Fayetteville
Fayetteville, AR
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 495 reviews
October 01, 2026
This dealership was awesome and very easy to deal with. The personnel were fantastic, so I'm going to list them all: Chapman Kostner (salesman) Teddy Holt (sales manager), and Chris Wise (finance manager) The personnel were fantastic, so I'm going to list them all: Chapman Kostner (salesman) Teddy Holt (sales manager), and Chris Wise (finance manager). I will definitely recommend this dealership to all of my friends and family members. More
by Terri Sherman
Employees Worked With
Chapman Kostner, Teddy Holt, and Chris Wise
September 25, 2026
I have purchased two vehicles from this dealership and brought them exclusively to their service department for over a decade. I expected basic accountability and common decency in return for years of loy brought them exclusively to their service department for over a decade. I expected basic accountability and common decency in return for years of loyalty. Instead, my recent experience has completely exposed the deceit, total lack of integrity, and astounding unprofessionalism of this operation. While my car was in their care for routine service, another customer smashed into my parked vehicle in the dealership lot and fled the scene, causing thousands of dollars in damage. Right off the bat, dealership staff repeatedly lied to both me and my insurer, falsely assuring us that because the hit-and-run occurred on their property and they operate an on-premises Toyota collision center, they would step up, take responsibility, and repair the vehicle. What followed was months of shameless dodge-and-delay tactics, ignored phone calls, and blatant dishonesty. Initially, their cover story was that they were "working out insurance details." When I posted an online review exposing this behavior, the General Manager personally stepped in, offering empty promises that the situation would finally be rectified if I took the review down. As a show of good faith, I deleted it. That was a mistake. Once my negative review was gone, the stalling resumed immediately. When pressed, management’s story conveniently shifted: they claimed they had handed over my personal contact information directly to the driver who hit my car so they could reach out to me. This move is as outrageous as it is incompetent. Handing out my private contact information without my consent is an appalling breach of privacy. Furthermore, expecting the hit-and-run perpetrator who fled the scene to voluntarily reach out and pay for the damage they caused is pure absurdity. Unsurprisingly, that call never came. Additionally they refused to cooperate with my insurer, providing no information about the driver that hit my car despite having the incident on surveillance video and the other driver's information in their customer database. The only conclusion for not sharing details to both parties involved is to provide cover for the hit and run driver. This wasn't a resolution; it was a cowardly attempt to dump their liability onto me while violating my privacy in the process. Removing my initial review bought them temporary silence, but it did not fix my car. This dealership operates on empty promises, bait-and-switch excuses, and absolute disregard for customer safety and privacy. Verbal assurances mean nothing here—even when handed down directly from the General Manager. If you value your privacy, your vehicle, or doing business with an honest enterprise, stay far away. Loyalty means less than zero to this business, and their word is completely worthless. More
by KT
Employees Worked With
Chris Williams, Glen Gibbs
September 12, 2026
I had an excellent experience! As a single older woman that has never purchased a vehicle on my own I was very nervous. Kaylynn was awesome! We found my truck in less than 15 min As a single older woman that has never purchased a vehicle on my own I was very nervous. Kaylynn was awesome! We found my truck in less than 15 minutes and the process was painless. I have been telling anyone who will listen how great the experience was. More
by dawn.klotz1966
Employees Worked With
Kaylynn
August 30, 2026
Though it took awhile to get to my car, even though I had an appointment, once advised on the results of my diagnosis, the repairs and explanations went well. I did not get a car wash or vacuuming. an appointment, once advised on the results of my diagnosis, the repairs and explanations went well. I did not get a car wash or vacuuming. More
by cmcoconut
Employees Worked With
Joshua Reeves
August 28, 2026
I highly recommend Toyota of Fayetteville. The team I worked with were amazing - Rodney Vick & Chapman (Chappy) Koster. They were detailed & very helpful. They understood exactly what I needed The team I worked with were amazing - Rodney Vick & Chapman (Chappy) Koster. They were detailed & very helpful. They understood exactly what I needed and they made it happen. More
by 4Runner Mom
Employees Worked With
Rodney Vick, Chapman Koster
August 28, 2026
I was due for maintenance. They made the appointment for the next day and did the work in the hour and a half they estimated. Josh always makes sure I get taken care of and eve They made the appointment for the next day and did the work in the hour and a half they estimated. Josh always makes sure I get taken care of and everyone is friendly. More
by anita.phillips.ar
Employees Worked With
Josh in Service.
August 26, 2026
Are sales consultant Sarah was very easy to work with and never pressured us. Very smooth process. Very busy dealership though so don’t expect quick service. never pressured us. Very smooth process. Very busy dealership though so don’t expect quick service. More
by Jeff
Employees Worked With
Sarah
