Toyota of Fayetteville

Stay away From the time we walked on to that lot was a nightmare. I should have turned around. First off, while making a deal for a trading my vehicle they kept From the time we walked on to that lot was a nightmare. I should have turned around. First off, while making a deal for a trading my vehicle they kept my car key. I asked several times for my key back so I could leave. Not sure if they though this was a tactic...rest assure it was not. After about 1.5 hours of waiting(they would keep going back to GET MY KEY) and coming back empty handed we finally agreed to some numbers and went through with the trade/sale. We paid $2,600 for an extended PLATINUM TOYOTA warranty that was to EXTEND the warranty 100,000 miles. Once we were done, we were about to leave and we asked for the pre-certified paperwork. They tried to tell me that it was pre-certified. I looked at the windshield-huge sign that said-PRE-CERTIFIED. It was well under the mileage and the year was 2014....we had to fight to get that paperwork. Then they had ME bring the vehicle back to THEIR lot a week and a half later to COMPLETE the pre-cerification inspection. THEY NEVER DID A PRE-CERTIFIED INSPECTION??????? On top of that, took the vehicle in about 1 year later due to the fan on the AC going out. The guy told me that it was almost out of warranty. Are you kidding me? We paid $2,600 for an extra 100,000 miles and I sure as xxxx know that we did not get even close to the original 100,000 miles. Later that week my husband called to talk to them ...he got the run around(I am sure most of you know exactly what I am talking about here). Sooo, he went to the car lot. He was able to talk with the RODNEY GRAY-SALES AIDA MAST-CUSTOMER RELATIONS MANAGER and the finance guy and he told my husband that he was sorry that he made a mistake on the information he gave us that day! WHAT??? So he and my husband called to Toyota finance office and the lady said "yeah this is suppose to have an extended(EXTENDED) warranty." The finance guy told my husband that he will email the information to him that day. About an hour after my husband got home he still did not have an email with that EXTENDED warranty. So he called the finance guy. He was told "Oh, I am sorry I can not honor that extended warranty" Are you xxxxx kidding me???? Then we called to cancel the extended warranty and were told well since you have used 3/4 of the warranty you will be prorated at 1/4 of the $2,600 we paid for it. xxx Explain this to me...and I am a blonde but am smart enough to know we do NOT need to warranty 100,00 miles we ALREADY have warranteed.....why in the xxxx would we pay $2,600 for 100,000 mile warranty when we have the FACTORY 100,000 mile warranty? We would NOT do that....we were to have an EXTENDED warranty....do they even know the definition of EXTENDED? xxxx no, they do not know crap. I will NEVER step foot back on their lot or any lot they are associated with. They purposely lied and deceived us, the finance guy admitted it. But still got screwed. The least THEY could have done was given us the $$2,600 we paid for a warranty that we ALREADY xxxxx had. WARNING------STAY AWAY FROM FAYETTEVILLE AUTO PARK------ I Can tell you where to go...My son and husband bought trucks from them within 3 months of each other......AMAZING people! One made a mistake...owned up to it....and corrected it!!!! They have *****5 STARS***** from me!!!!! More

Fast, honest and grreat experience! Nemo and Daniel went above and beyond my expectations. They were very easy and laid back through out the deal. Will recommend this dealership to every Nemo and Daniel went above and beyond my expectations. They were very easy and laid back through out the deal. Will recommend this dealership to everyone that talks to me about my new truck. Thanks again guys More

Everything worked out my way because of my salesman. Was looking to trade-in our Toyota Tundra, went to the right place and found the perfect salesman. Thank you! I may have not gotten all the features Was looking to trade-in our Toyota Tundra, went to the right place and found the perfect salesman. Thank you! I may have not gotten all the features in my new truck but it is a great investment for us. Will be keeping it. Great people! More

Great Experience I was in the market for a new full-size truck. Initially, I looked everywhere but Toyota. However, when none of the other companies had exactly what I I was in the market for a new full-size truck. Initially, I looked everywhere but Toyota. However, when none of the other companies had exactly what I was looking for, I went to Toyota. The salesman, Creg Firestone, was helpful and polite (which is more than I could say about other dealerships). We test drove the Tundra and went over all the attributes the Tundra had to offer. I decided that this was the truck I wanted. Everyone at Toyota was helpful and willing to work with me. Thank you! More

No hassle,transparent,and pleasant experience Dan and Brandon were very helpful on all aspects of the transaction.From locating the car i wanted to getting it detailed and ready.Very quick and eas Dan and Brandon were very helpful on all aspects of the transaction.From locating the car i wanted to getting it detailed and ready.Very quick and easy process without undue pressure. More

Recent purchase of 2019 avalon This was truly a first class buying experience. All of the dealership personnel were great to work with without exception. from my first E-mail inqui This was truly a first class buying experience. All of the dealership personnel were great to work with without exception. from my first E-mail inquiry to taking delivery after the purchase. They were true to their word concerning the prior terms negotiated before arriving at the dealership and the entire experience was speedy and professional. The atmosphere at the dealership was upbeat and everyone was delighted to assist in any way. Mike Maynard made sure that our every concern was totally satisfied. He could not have done more during and after our visit. Kudos to everyone involved! More

Great Experience. I was able to walk in and out with less than 2 hours with a brand new car. Very ethical, honest and transparent. Great experience overall. I was able to walk in and out with less than 2 hours with a brand new car. Very ethical, honest and transparent. Great experience overall. More

Great dealership We bought a new Toyota and we had the pleasure of working with Creg Firestone he’s very knowledgeable about the Toyota’s and I would highly recommend We bought a new Toyota and we had the pleasure of working with Creg Firestone he’s very knowledgeable about the Toyota’s and I would highly recommend asking for him if you are in the market for a car he is honest and makes you feel comfortable and welcomed. More

I got my “dream car” Went in to have my car appraised and eded up having the best experience I’ve ever had at a dealership. Dennis was outstanding and he made the process Went in to have my car appraised and eded up having the best experience I’ve ever had at a dealership. Dennis was outstanding and he made the process so easy. He put us in our dream car and we are so unbelievably happy! Thank you, Dennis. You were outstanding!!! More

Excellent experience Hi, Brandon Barnes helped me in getting into a new car at the very good price. Love going there. Overall, I had a nice buying experience. Hi, Brandon Barnes helped me in getting into a new car at the very good price. Love going there. Overall, I had a nice buying experience. More