Toyota of Fox Lake

We decided that we wanted to purchase a new "Green" vehicle due to the fact that my wife's company would pay for almost half of our car payment every month if we did so. We started at a differ "Green" vehicle due to the fact that my wife's company would pay for almost half of our car payment every month if we did so. We started at a different dealership on a Friday night and after they had no color options, and only one Prius that we could buy, I found Fox Lake's info through a mobile app on my iPhone. At this point it was 7:00pm on a Friday evening, I called them up, talked to Bob and they had what I was looking for and in stock. We quickly left the first dealer, made it to Fox Lake Toyota at 7:58 (they close at 8) and worked the deal. Wegot the car we wanted at a nice price with no haggling. Bob was a good guy, answered all of our questions and went the extra mile whenever he could. I would highly recommend this dealership for your new car needs. More

This was my first car purchase, and I had been to other dealerships looking at vehicles. None of the others compared to the service I received at Fox Lake Toyota! They were friendly, fun, and knowledgeabl dealerships looking at vehicles. None of the others compared to the service I received at Fox Lake Toyota! They were friendly, fun, and knowledgeable! They also provide wonderful service for my vehicle! I only take my car, even for just an oil change, there because I trust them, and I don't feel like they are taking advantage of my lack of knowledge related to cars and services. They have been so helpful, and it was a great first car purchase experience! More

I stopped in to look at the new toyota FJ, They were very helpful they sourced the colors and options and had the Truck delivered the next day, I have purchased many trucks and this was by far the best exper helpful they sourced the colors and options and had the Truck delivered the next day, I have purchased many trucks and this was by far the best experience I have ever had, I did not feel like I got rippede off as you usually feel when you walk out of a dealership. I have purchased from RAY, RAYMOND, CARMAX, CLASSIC, ROCKENBACH, JOHN ELWAY, and this was by far my best and friendliest experience, service is excellent and they are always helpful and not pushy. HIGHLY RECOMMEND. More

I had a great experience at this dealership. Now, I was buying a prius and had to pay msrp so I didn't have to negotiate price but I did get a very fair offer on my trade-in and super deal on my extended w buying a prius and had to pay msrp so I didn't have to negotiate price but I did get a very fair offer on my trade-in and super deal on my extended warranty. My salesman, John I. was very straightforward and went above and beyond my expectations. He never once tried to push for an upgraded model, or add-on. He didn't try to talk me into another car (like a previous dealership I had worked with) He was very hardworking throughout this process and even answered my phone call after hours. The best trait of this dealership is their laid-back approach. They are always smiling (especially Larry) and friendly and make you feel like you're buying from an honest group. Also, there are free sandwiches and car-washes on Saturdays, nice! More

Stopped here when I was shopping for my new camry because the billboards that said lifetime warranty. When I asked to see a copy of the warranty, everyone there started to avoid my request for at least half the billboards that said lifetime warranty. When I asked to see a copy of the warranty, everyone there started to avoid my request for at least half and hour. When I finally said that I was leaving because of that they showed me 2 papers that discribed thier "warranty". What first got me is that the first page said "This is not Insurance".. The "lifetime warranty" seems to be an agreement with only Fox Lake Toyota that if you do every facotry recomended service, Fox Lake willl repair your car for free. There are so many holes in it that I doubt you would ever get reimbursed. I asked wha would happen if I brought my car in at 5,600 miles for an oil change instead of 5,000, would I still be covered? They said probly not. Another hole. Would this still be honored if management changed or the dealership got new owners???? No answer. I managed to get a copy of the agreement to take home and read. It seams like if there ever was a problem, the company who "administers" it would be responsible for finding a way not to pay instead of paying it. My gut feeling said run. I did. More

The sales people there are very pushy and tried to guilt us into buying a vehicle that was overpriced. The sales manager was very unprofessional and rude when we were trying decide what would be the best d us into buying a vehicle that was overpriced. The sales manager was very unprofessional and rude when we were trying decide what would be the best decision for us. We WILL NOT be returning to this dealership! More

My wife and I were interested in a 2010 Toyota Venza. We went to 3 different dealerships around the area and did not see anything that we were impressed with. We decided to stop by Fox Lake Toyota one earl went to 3 different dealerships around the area and did not see anything that we were impressed with. We decided to stop by Fox Lake Toyota one early afternoon to test drive a 2010 Venza. We went into the dealership and saw a red venza being displayed on the showroom floor. My wife and I walked overf to it and look at the msrp price, $28,950. We met up with a salesman and we went and test drove a loaded 2010 black Toyota Venza. When we got back to the dealership, we told the salesman that we were interested in the red venza on the show room floor. I asked my wife, the msrp on that vehicle was $28,950 correct? She said yes, almost automatically the salesman cut in and said I think that this venza' msrp is $32,750. I said that cannot be because I know what price I read. We went over to the car and look at the data sheet again, and I could not believe it, the msrp for that car now showed $32,750. I looked at the window where the datasheet for that car was located and there was some tape left behind from the datasheet that someone at the dealership removed while my wife and I were test driving the black venza. I called salesman out on this, he obviuosly denied it. I asked him if he really wanted to take that stance and he said that there was no way that they would do that. So I decided to let him look at my phone, I took a picture of that msrp datasheet that was mmmon the red venza that was in their show room about five minutes before we went out to the parking lot to go for a test drive in the black venza. You should have seen his face. I immediately said you know what, you are a liar and a crook. Who changed the msrp sheet? I know you did not do it because you went on a test drive with us. He did not answer. He told me and my wife to leave before he called the cops. I told to go ahead and call the cops because I am planning on calling the channel 3 news to report what had happened here today. My wife wazs gettin.g upset and a little embarrassed so I decided to let it go and walk oujt of Fox Lake Toyota Forever. More

i first bought a malibu from them and it turned out to be a lemon because it had a front end collision they tried to hide so they put me into a 2005 toyota camry and said it was a perfect vehicle and nothing a lemon because it had a front end collision they tried to hide so they put me into a 2005 toyota camry and said it was a perfect vehicle and nothing goes wrong with them plus its backed with a 100000 mile warranty. well as soon as the car hit 100000 the transmission went out and it had to be replaced and now the maintenance light is on and its had an oil change and everything. they sold me a junk car. do not buy from them they will rip you off! More

Greetings - My experience with Fox Lake Toyota, Greetings - My experience with Fox Lake Toyota, thanks to Bob and those that assisted him, restored my faith in dealerships as a whole and kept m Greetings - My experience with Fox Lake Toyota, thanks to Bob and those that assisted him, restored my faith in dealerships as a whole and kept me from moving away from the Toyota brand. Briefly, I originally started with Libertyville Toyota who did not call me back when they said they would and essentially treated a loyal customer so horribly I cannot imagine how they treat new customers (I personally purchased 4 vehicles over the years from Libertyville Toyota not to mention the numerous cars from friends and family based on my experience). Thanks to their lack of customer support I started to look at Honda's. My wife, however, had introduced me to Gabby at Fox Lake Toyota who in turn directed us to Bob Vrakas. Bob maintained contact with me by calling/emailing me as he said he would. He went the 'extra mile' as he himself test drove a vehicle I had doubts about. In the end, he was able to provide to me a Rav 4 4x4 at a reasonable price and I was able to turn in my old 2005 Highlander and become a fan of Fox Lake Toyota. Trust me, I am a very loyal customer when treated well and everyone at Fox Lake were very friendly and take customer service to a new level. I will be directing all of my friends and family not only to Fox Lake Toyota but especially to Bob Vrakas. He made us feel like we were his only priority and provided to us what we needed/wanted. I couldn't be more happier. Thank you Bob, Nate and Ed and everyone at Fox Lake Toyota. Marshal Einbinder Proud owner of a 2007 Rav 4 4x4 More

My experience was very positive in that all my questions were answered, and I felt they were genuine about their answers. They were willing to get me the car in the color I wanted, where other dealerships were answered, and I felt they were genuine about their answers. They were willing to get me the car in the color I wanted, where other dealerships made excuses or simply refused. We finalized the deal with Scott Nielsen, but that would not be possible without Michelle DeAngelis. She was honest, upfront and made this a good experience for me. Fox Lake Toyota made a task which I was concerned about a comfortable experience. More