Toyota of Gallatin

Dishonest Dealership In my book, not being completely honest, is dishonest!.. Mr. Crawford was a very nice salesman, and of course, so was Mr. Hibbard and the finance guy. In my book, not being completely honest, is dishonest!.. Mr. Crawford was a very nice salesman, and of course, so was Mr. Hibbard and the finance guy. However, our experience was one I won't forget for some time. My husband had been looking for a particular 2015 Toyota Tacoma, and while we were in Nashville saw this dealership had one in stock.When we got to dealership and were shown the truck, it was so NASTY we hardly tell what color it was inside and out, but they assured us, they would clean it up. We didn't need to drive it because we own a 2012 mdl, so we went in to make our deal. I asked SEVERAL TIMES what the interest rate would be.... we have GREAT credit, so that wasn't an issue, but we had other financing options and we could easily pick up the phone and handle it.The only answer I could get was, YOU WILL LOVE OUR INTEREST RATE, but until after 5:00 p.m and TOO LATE to do anything different without a special trip back to Gallatin from MS, we were given an interest I was NOT HAPPY with!.. Mr. YOU WILL LOVE OUR INTEREST RATE,then said, 'if you can do better, when you get home all you have to do is re-finance it'. What he DIDN'T tell me was that because the truck had around 1700 miles on it from a salesman driving it, IT NO LONGER QUALIFIED FOR NEW VEHICLE INTEREST RATES!.. I found THIS out when I got back home.. It was the last day of the month, and they were determined on selling the truck, and making that xtra bit on the Toyota Financing (I know how this works...) all they were concerned with was closing the deal using Toyota Financing.. Exasperated and later leaving than we had planned for our 7 hour trip home, down the interstate I was following my husband, who was driving our NEW truck, I saw TWO DENTS in the right back fender of the truck!!! Not large ones, but large enough I could see them from my vehicle!!! I don't know who else knew those dents were in the truck, but FOR SURE.. whoever had been driving it had to know it, and who ever cleaned it up certainly did!! When they cleaned it up, they parked it with the dented side away, and we never went around to that side of the truck (our mistake, of course)..We made several mistakes here, being in a hurry to head home was one of them, trusting nice people to be completely honest was the biggest mistake!.. I guess we never get too old to learn from our mistakes.. I told these folks, I couldn't wait to get a survey from Toyota on our experience.. Funny thing, we never got one!! The only star they got was because we got a the truck for a good price, certainly not good enough to pay for having the dents fixed OR the difference in the interest rate we SHOULD have gotten for a new vehicle.. The only comment we got from the dealership was that even though we called around to several other Toyota dealerships in MS and other areas afterwards and found Toyotal Financial interest were less, we were told that the interest rates varied depending on the Toyota 'district' and Ron Hibbard's district just happened to have a higher interest rate than the ones we checked.. The fact that they put off telling us what it was until after 5:00 so we wouldn't be able to do anything about it that day was my greatest point of exasperation!! Live and learn... More

2016 Tacoma TRD I want to thanks two outstanding guys for their sense of urgency and communication throughout my purchase experience Steve Lambert and Gary Nichols. T I want to thanks two outstanding guys for their sense of urgency and communication throughout my purchase experience Steve Lambert and Gary Nichols. Their Professionalism and friendly, caring attitude are second to none, I flew from Texas where I live to the Nashville airport and Steve picked me up, drove me back to the dealership made me feel very welcome and made sure all my needs were met. We finalized the deal and I drove back to Texas in my new Tacoma TRD. EXCELLENT CUSTOMER SERVICE GUYS!!!!! I absoulutely love my truck. Steve you da Man Sincerely Mike Sowell, Pearland Tx More

Camry purchase was awesome I worked withBrian Crowder in used car sales and had a great experience. Very knowledgeable and not pushy whatsoever. Great car at a reasonable pri I worked withBrian Crowder in used car sales and had a great experience. Very knowledgeable and not pushy whatsoever. Great car at a reasonable price. Would highly recommend. More

Very satisfied We went to the dealership for the first time after looking for couple of months. We had no intention buying at the time but felt very pleased and conv We went to the dealership for the first time after looking for couple of months. We had no intention buying at the time but felt very pleased and convinced we were making the right purchace. More

Great Experience Very easy process and no hard sell. No tricks on the finance side. Best new car experience I ever had. This was the first time I bought a new car a Very easy process and no hard sell. No tricks on the finance side. Best new car experience I ever had. This was the first time I bought a new car and didn't have to play a never ending negotiation game and having the finance man try to up my interest rate. James Lackey, the salesman, made this a great experience. More

Awesome dealership and employees to deal with. My review is based upon the Kindness and Courtesy and Professionalism of Wayne Hobdy and the Ron Hibbard staff. The process was easy, and they explain My review is based upon the Kindness and Courtesy and Professionalism of Wayne Hobdy and the Ron Hibbard staff. The process was easy, and they explain everything to you. No hidden agendas with this dealership or its employees. Great place to buy, or trade a vehicle. I highly recommend you give Wayne Hobdy and the Ron Hibbard team a shot!! JMorris More

Easy car purchase Pleasant and easy car purchase from this dealership. I would highly recommend this dealership. Sales people are very knowledgable about the cars and Pleasant and easy car purchase from this dealership. I would highly recommend this dealership. Sales people are very knowledgable about the cars and all options. There is no haggle but straight forward pricing. I know from past experience that the service department is excellent as well. More

Awesome Experience! Began our day on a "fact finding mission" for a new SUV. We started at our local Nissan Deslership where surprisingly not a single person came out to Began our day on a "fact finding mission" for a new SUV. We started at our local Nissan Deslership where surprisingly not a single person came out to ask if we needed help! So, we decided to go next door to Ron Hibbard Toyota. When we arrived on the lot Allen Kalisch immediately greeted us with a smile and a handshake. He asked a few questions regarding what we were looking for and was so helpful in helping us find the perfect vehicle! We love our new Highlander and we would highly recommend Ron Hibbard Toyota...and Allen Kalisch to anyone who is in the market for a new vehicle! More

beejay A great place to purchase a car. My salesman Ronnie Crawford worked tirelessly to get me in the car I wanted. I would certainly recommend this dealer A great place to purchase a car. My salesman Ronnie Crawford worked tirelessly to get me in the car I wanted. I would certainly recommend this dealership. More

Great Place to Buy A Car! We enjoyed our experience at Hibbard Toyota. Our salesman, James Lackey, went out of his way to find us the exact car we wanted, and make our car buy We enjoyed our experience at Hibbard Toyota. Our salesman, James Lackey, went out of his way to find us the exact car we wanted, and make our car buying experience a great one. More