Toyota of Gallatin

If you don't read any other review, read this one. For those of you who want to know what I think succinctly, here it is in this first paragraph. This is the most exceptional dealership experience I h For those of you who want to know what I think succinctly, here it is in this first paragraph. This is the most exceptional dealership experience I have EVER had and I will NEVER shop anywhere else. And this isn't my first new car rodeo. I've purchased 7 new vehicles over time so I have a wide frame of reference. If you live in the Nashville area you've seen their commercials about how they treat their customers like family. They absolutely do. They're knowledgeable, efficient and when they tell you they're going to do something, they do it. Don't go anywhere else. Now, for those of you who want the whole story read on. I found myself needing a new car in a short period of time. I also found myself with less than perfect credit after a lengthy job search and the 50% pay cut I took after 2010 I knew I wanted to go back to Toyota (from Volvo). I also knew between that and the negative equity I had on my vehicle (which by the way wasn't running, another challenge) I was in a tough spot. With all that in mind I started my search. I started by calling another Toyota dealership. I was directed to a salesman. I told him everything up front. My credit score, negative equity, down payment and that my Volvo wasn't running. I let them know I was looking for a new vehicle as I could always budget for a car payment but not a payment and repairs. The salesman said he would get back with me. He called back and said that they got me approved, no problem and to come on in. I let him know I would be in the following evening. The following day after work I paid someone to come and start my Volvo. It started up and I was ready to go. I called to let them know I was on my way. About 200 yards from my house the car just shut off. I got it to the side of the road and called the guy back who had just jumped it. While I was waiting I called the dealership and told them the car had broken down on the way there and I wasn't going to make it that night and wasn't sure what to do and that I would probably have to have the car towed up there. Another salesman told me it would be fine, don't worry that they would take care of it and they would pay to have it towed to their dealership. (Lie number 1) I was so relieved. I got my car back to the house. The next day I got a call and the salesman said the sales manager said I had to have the car running or they wouldn't take it. Running?! If the car was running I wouldn't be in this predicament! I said 'but the salesman last night said not to worry and that they would have it towed and everything was fine! Well the sales manager said you have to drive it up here. Otherwise there's no deal. If you can get the car up here that will take care of the negative equity and your loan will be just for the new car. (Lie number 2) So I bought parts, had a friend take a look at my car, and got it started. I told them I was coming again. They said all I had to do was drive it up there. I drove it up there in rush hour traffic, totally freaked out it would shut off again and made it to the dealership. It shut off in the dealers parking lot. (I am not making this up.) The salesman didn't know how to jump it so my friend had to help. Then he said he didn't know if he could get me approved. What? You said I was already approved. Well there's no one here right now who can take a look at it and it's 8:00 and we're closing so you're going to have to leave and come back tomorrow. What? I have to leave? So I left, in tears, humiliated and got a ride home. The next day at this point I'm mentally exhausted from these people, freaking out about what I'm going to do and don't have the energy to think straight. And...now they have my Volvo. My daughter tells me, 'call another dealership' which at that point was the last thing I wanted to do. I'd seen the ads for Ron Hibbard on TV and they said they treated people with respect and like family. So I called. I asked to speak with the sales manager and got Randy Hibbard. I gave him all the information I gave the other dealership and told him what they had been putting me through all week. And by the way, I can't stop crying. He said he didn't know if they could work anything out but they wouldn't tell me they could just to . An hour or so later I got a call from 'Z'. He asked me a couple questions about the Volvo. Then he said he would call me back. Which he did. He said they could work something out and the car that worked with the deal. I can't believe what he's telling me. I got this information in just a couple hours when I had been put through the wringer by the other dealership for the last 5 days. He said that they were going to be able to give me full value on the Volvo $5,300.00. What?!! I was so happy now I was crying happy tears. He asked me when I could come up and complete the paperwork and get the car, I said after work tonight. He said great everything will be ready. About an hour after that the first dealership salesman called again and said all they could give me for my car was $500.00 and that no wholesaler in town would touch it.(Lie number 3) Again I'm totally freaked out and I call Z and say are you sure this is going to be ok? The other dealer said no wholesaler in town will touch it. Z says, I've got it figured worse case scenario. I said what is worse case scenario? He says "if it needs a whole new engine. My wholesaler has already seen it and from what I understand, it's a really nice car, it's just not running. After work I go to Ron Hibbard, and Z comes out and gives me a hug. Then he directs me to Dalton. I walk over and there's this beautiful Corolla. I still can't believe it. The whole time I was there they were so nice, courteous and welcoming. And they didn't tell me they were closing and to come back tomorrow. So, if you've taken the time to read all this, Ron Hibbard is the dealership all other dealerships strive to be. If you're looking for a Toyota, (and even if you're not) don't go anywhere else where they bald faced lie to you, and run, don't walk to Ron Hibbard. Because surely you'll be going there with significantly smaller baggage than I and if they could help me and be kind, professional and welcoming to me, just think how well it will go for you! More

Freindly staff, no pressure sales. James Lakey was our salesperson and he was the best. I have been a long time Chevrolet customer so he made sure that I understood all of the features James Lakey was our salesperson and he was the best. I have been a long time Chevrolet customer so he made sure that I understood all of the features of the 2015 Tacoma. One of the many features that I liked about Toyota's was their resale value. He was not pushy and really worked hard on the numbers for my wife and I to make a decision. We also met Ron Hibbard, he took the time out at the end of the day to make sure that we were satisfied with our experience. I would recommend Ron Hibbard Toyota to anyone. More

Wonderful Dealership Ron Hibbard Toyota is an excellence place to purchase a vehicle. Lydia Atmore is very knowledgeable about the vehicles and she does a fantastic job! S Ron Hibbard Toyota is an excellence place to purchase a vehicle. Lydia Atmore is very knowledgeable about the vehicles and she does a fantastic job! She has sold me the past two vehicles I have purchased from Ron Hibbard Toyota. I would definitely recommend her to my friends and family who are looking to purchase a new car. My husband and I have purchased our last few vehicles from Ron Hibbard Toyota and we will continue to buy from them in the years to come. They are such a great company and it is always a pleasure to do business with them. More

Fun experience We came in just looking at cars and wanting to crunch some numbers. We really did not expect to drive off the lot in a 2015 Camry that met our needs a We came in just looking at cars and wanting to crunch some numbers. We really did not expect to drive off the lot in a 2015 Camry that met our needs and budget! Lydia Atmore was so fun to work with, she was very knowledgeable about the products and mostly, she did not make us feel belittled when discussing money issues. I am looking forward to returning to this dealership for routine car maintenance and future purchases. More

Great Experience, No Nonsense Dalton did a fantastic job selling me and my girlfriend 2 new 2015 Toyotas. He as professional and did not push us. I would buy from Ron Hibbard again Dalton did a fantastic job selling me and my girlfriend 2 new 2015 Toyotas. He as professional and did not push us. I would buy from Ron Hibbard again (Dalton) and was happy with my Lexus service in the past. Would recommend dealer to friends. Finance was easy and short, no pressure on adding services and the interest rate was low. More

Painless and a pleasure Dalton Farrar helped make my car purchase fun and painless. One thing I appreciated more than anything was the fact that he listened to what I wanted Dalton Farrar helped make my car purchase fun and painless. One thing I appreciated more than anything was the fact that he listened to what I wanted. He was delightful and I never felt like I was given the "hard sale". More

Routine service Friends question me as to why I have my car serviced at the dealership. The excellent customer service that I have received year after year is the re Friends question me as to why I have my car serviced at the dealership. The excellent customer service that I have received year after year is the reason. I trust them and do not believe they would recommend unwarranted service. They listen and respond to concerns and thoroughly explain their findings and recommendations. All the service employees are great but always happy to see Carl Anderson. He is always upbeat, friendly and professional. More

Best Practice Customer Service Mindset The entire service department has been providing my family, as we have had 3 Toyota vehicles for the past 10 years, being serviced by this team and ye The entire service department has been providing my family, as we have had 3 Toyota vehicles for the past 10 years, being serviced by this team and year after year, service visit after service visit, they are very consistent in providing us with the very best in customer service, workmanship and follow up on whatever our issue might be, from oil change to much more complicated issues. We have depended on Carl Anderson mostly over the years and very happy to say, my family feels like Carl and the guys are all part of our family, thanks guys we appreciate your commitment to customer service each day, take care. Clay Humphries More

Smooth Transaction The experience I had at Ron Hibbard Toyota with Allen Kalisch was pleasant and smooth from the first moment til the last. The lot was clean and invit The experience I had at Ron Hibbard Toyota with Allen Kalisch was pleasant and smooth from the first moment til the last. The lot was clean and inviting. Allen was never pushy and showed me exactly what I told him I was looking for. I highly recommend calling on Allen to help you with your next car purchase. More