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Toyota of Gallatin

Gallatin, TN

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1,614 Reviews

1435 Nashville Pike

Gallatin, TN

37066

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April 30, 2016

Horrible experience with the service center Recently had my 2006 Toyota Camry serviced at Ron Hibbard Toyota. The checkout Clerk provided me my inspection sheet and advised that I needed numerou More

by Jnh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Gautsche
May 05, 2016 -

Toyota of Gallatin responded

Hello, As you know, because your review contains no information that allows us to connect the experience you relate to a customer service record, I contacted you privately via DealerRater on May 2 to apologize for your bad experience and to request that you contact us so we could track exactly what happened and make sure it does not occur again. You read my message on the DealerRater site that same day but elected not to provide us with any information. We take the service we provide seriously, as we do customer satisfaction, so our Service Director Jeff Gautsche began a review of all service records for vehicles serviced here during the three days preceding you submitting your review. He found that we serviced no 2006 Camrys in the manner you specified and neither he nor any of our service advisors recalled any incident of customer dissatisfaction with a Multi-point Inspection report that resembled the one you described in your review. Reviewing records further back did turn up a situation involving a 2007 Camry several weeks ago in which the Multi-point Inspection reports for two vehicles were inadvertently switched and attached. At that time our Service Director explained and apologized for the mistake to the 2007 Camry’s owner making clear that work specified on the report was not meant for his vehicle. That owner understood a mistake had been made, accepted our apology, and was very pleased, he said, that we extended him a future complimentary oil change as our way of making amends for the inconvenience cause him. We are certain that event could not be the one you cite in your review. I would like to again request that you contact either our Service Director Jeff Gautche, myself, or even Ron Hibbard and provide us with some way of looking into the problem you encountered. Additionally, Mr. Hibbard would like to offer you an opportunity to bring your vehicle in at no cost to you and have it up on a lift so it can be inspected by one of our technicians while you observe with us to see exactly what its condition actually is. We want you to be confident. Just give us a call at 615-230-9000 and we’ll make that happen. Best Regards, Michael Romanello Marketing Manager

April 29, 2016

Great experience They made the whole experience quick and painless. I was met with a reasonable offer, and the used truck I bought had been fully serviced and was in g More

by Chevynate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Crowder
April 28, 2016

Awesome! Bryan Siltman with Ron Hibbard went above and beyond helping us choose a great vehicle, which we LOVE!!! They took the time to show us how everything More

by JDpratt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Christian, Bryan Siltman
April 28, 2016

Saleman of the year !!!!!!! Chris welcome me to Ron Hibbard Toyota dealership was I had a great experience for beginning to the end. I would definitely recommend Ron Hibbard Toyo More

by Ms. Dobson-Phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Clouse
April 28, 2016

A truly exceptional car-buying experience Shortly after arriving at the dealership, I was greeted by Brian Crowder, who asked me if he could help me with anything. I had been thinking about pu More

by CosgroveJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Christian, Brian Crowder
April 27, 2016

Best dealership, best salesman Easiest, smoothest car purchase ever. No hassle, no haggling, simply gave me the numbers & got me the best deal. My sales person is trustworthy, worke More

by Jessica Stepbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Clouse
April 26, 2016

Good Job Wayne kept me informed about trucks coming in for over 3 months. I rejected many of the vehicles but he kept coming back with new options and finally More

by Bud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Hobdy
April 25, 2016

good experience The salesman was very informative and helpful. So far, I am very happy with the Rav4 we purchased and would recommend it to anyone looking for a new v More

by kathyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Crowder
April 25, 2016

New Car I purchased a new car this past Saturday and I would like to say my salesperson was very very very professional and I would recommend anyone to go pu More

by TEMP100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lydia Atmore, Michael Christian
April 23, 2016

Tremendous experience James Lackey helped me when I got a new lease car. Tremendous knowledge and extremely friendly service. On multiple visits to the dealership he has re More

by Mconner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lackey
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