Ron Hibbard Toyota - Service Center

Great Service Dept. I was having an issue with the radio retaining the bass/midrange/treble levels. I took my Highlander in to another dealership to have them look at it I was having an issue with the radio retaining the bass/midrange/treble levels. I took my Highlander in to another dealership to have them look at it in March. From there it was almost every week for them to try something else. They kept my car for a solid week twice. They also kept it for two weekends. I showed them where I contacted the manufacturer of JBL and he emailed me saying it was a known problem and JBL set up an exchange program to correct this issue with the bad amplifier. They refused to contact him or JBL and said we would need to wait another month or two for their regional service rep to come in town. --- So after waiting all this time, my warranty company told me to take it to RON HIBBARD dealership. I went and they inspected the issue within one hour. They ordered another amplifier and I went back a couple of weeks later to have installed. It took less than two hours! . Jeff the service manager was awesome to work with. It was great to have advisers listen to what you are saying. More

Incredible Experience I feel very fortunate, as a new resident, to find a dealership that puts the customer's needs first. Carl makes you feel like that you are part of I feel very fortunate, as a new resident, to find a dealership that puts the customer's needs first. Carl makes you feel like that you are part of his family and that he wants to (and does) take of the issue with your vehicle as if it was his own vehicle. I can't say enough good things about Carl and the Ron Hibbard dealership. I will continue to return to them for service. On my last visit, I also looked at a new vehicle with Jason Hargrove. Jason is very knowledgeable, patient and not overbearing or pushy. I will return to get with Jason when I decide to purchase my next car. More

Service of my 2007 4 Runner and the trade of my 2007 to 2017 I went for service on my 2007 Toyota 4 Runner that had 157,500. When I went into service area. I asked Carl Anderson whose 4 Runner that was setting I went for service on my 2007 Toyota 4 Runner that had 157,500. When I went into service area. I asked Carl Anderson whose 4 Runner that was setting outside, he said it was a new one. I went to look at it and proceed to see Ron Hibbard and owner of the Dealership. Ron and I talked and I decided to trade for the 2017. Ron Hibbard and Wayne Hobdy have taken good care of me. Wayne Hobdy showed me all the features of the 2017 4 Runner. I have driven the new Vehicle for 14 days and so far I am in love with it. I dove my other 2007 4 Runner and was always happy with that vechicle also. It was purchased from Ron Hibbard Dealership. Betty Storment More

Go the extra miles I drove from Michigan to have my recall part corrected even though I work accross the street from my local dealer. Will come here first if possible! I drove from Michigan to have my recall part corrected even though I work accross the street from my local dealer. Will come here first if possible! More

Very competent service dept I have used RH Toyota service department for 2 years now and have been treated well each time that I have been in. They are friendly and reasonable. I I have used RH Toyota service department for 2 years now and have been treated well each time that I have been in. They are friendly and reasonable. I do recommend. More

Carl is amazing Carl, my Service Adviser at Ron Hibbard Toyota went above and beyond his role in assisting me with my vehicle. A month ago, I was involved in an acci Carl, my Service Adviser at Ron Hibbard Toyota went above and beyond his role in assisting me with my vehicle. A month ago, I was involved in an accident where the front end of my vehicle was badly damaged. I contacted my insurance company, they arranged for a tow truck and towed my vehicle to ABRA on Charlotte Ave. My customer service point person of ABRA tried to nickel and dime me to death on anything related to my car, she also informed me that I needed a new battery as my battery had died and was badly corroded. I was able to receive my car at my girlfriend's house who lives in Gallatin and headed to Autozone to retrieve a new battery. After installing my new battery, the exhaust fan would not turn off so I contacted ABRA to tell them I was having issues with my vehicle and was told that the issues were not related to the accident and I would need to have a diagnostic run on my battery. Instead of taking my vehicle to ABRA, I took it immediately to your dealership, where I met Carl. Carl was fantastic! He identified the issue, identified that it was not correctly fixed from the accident, contacted ABRA and even showed the GM at ABRA the issue. ABRA was trying not to cover the cost of fixing the wiring and tried to find anything they could to not make it right. I felt that Carl had my best interest at heart and made it right by properly identifying the issue and quickly getting it corrected and knew that the issue was with ABRA's not properly repairing the damage from the accident. More

Service Dept/New Car Salepersons I would like to thank Carl Anderson in the service department for always being very helpful and courteous. I started in the service department only fo I would like to thank Carl Anderson in the service department for always being very helpful and courteous. I started in the service department only for an oil change and ended up purchasing a new vehicle. This will be my second car that I have purchase in sixteen years, so I was a little nervous about it. However Jason Hargrove and Jon Malone was incredibly patient with me. Both did everything to make sure I was happy and comfortable in my decision, and they were very understanding and honest. I was able to test drive two models before I made up my mind and I decided to purchase my second vehicle from Ron Hibbard. As always another good experience dealing with Ron it was excellent.. More

love the service department As a female, sometimes having your car serviced is a bit intimidating. I didn't even buy my Four Runner at this dealership and have experienced wonde As a female, sometimes having your car serviced is a bit intimidating. I didn't even buy my Four Runner at this dealership and have experienced wonderful service, as if I bought the most expensive car on the lot! When I feel you are looking out for my best interest, I will be your customer for life! Thank you to Carl in the service department for doing just that for me!! More

Excellent Service I experienced excellent service and worked with a world class service team. My experience would have been heavenly if only payment plan options were I experienced excellent service and worked with a world class service team. My experience would have been heavenly if only payment plan options were available for expensive repairs. More