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233 Reviews of Ron Hibbard Toyota - Service Center
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January 12, 2016
Awesome Jeff was a super great guy to deal with. very knowledgable and very smart Great personality and very out spoken. Got what I needed and that was that Jeff was a super great guy to deal with. very knowledgable and very smart Great personality and very out spoken. Got what I needed and that was that. More
by Bramabull423
Employees Worked With
Jeff Gautsche
August 16, 2015
Used car warranty Do not purchase a used car warranty from Ron Hibbard if it is not a Toyota. We purchased a three year one for a 2011 Explorer. The power steering went Do not purchase a used car warranty from Ron Hibbard if it is not a Toyota. We purchased a three year one for a 2011 Explorer. The power steering went out on it and we were MADE to have it towed to Hibbard even though we were 46 miles away. The warranty states if you are within 50 miles that it must go there. We have a Ford dealership less than a mile from our home and asked if we could take it there and were denied. When it got to Hibbard they could not fix it because they didn't have the correct codes (since it's a Ford) so it sat at their dealership for 3-4 days (while nothing was done to it) before they took it to the nearest Ford dealership to them. We were without our second vehicle for a week for something that was fixed in less than half of a day once Ford got it. Along the way the service department was very unhelpful, saying they would call us back and never doing it. We would have to call back to get updates. Even then it was like WE were hassling THEM. Do not buy a used non Toyota from them. More
by Korey Hodges
Employees Worked With
Jeff Gautsche, Jordan Clay
August 09, 2015
Honesty and quick service My 2009 Toyoto Corolla stopped running while I was driving. I had it towed to Ron Hibbard Toyoto in Gallatin on Friday about 5 o"clock. Carl Anderso My 2009 Toyoto Corolla stopped running while I was driving. I had it towed to Ron Hibbard Toyoto in Gallatin on Friday about 5 o"clock. Carl Anderson in the service department told me it sounded like the alternator and or battery and they could probably have it fixed the next day. The next day being Saturday, he called me about noon and said he had good news. It wasn't the alternator but the battery. I was very happy and pleased. A short time later I drove my car home and running like new. It was great not to have wait until Monday as we are retired and have only one car. I have had two Camry's and now a Corolla. I have enjoyed my Corolla. Thanks Ron Hibbard for a job well done. Go Toyota More
by blfreeman77
April 10, 2015
great service department thanks max and Jordan in the service department for taking such great care of my wifes 2013 Toyota yaris.you all pay great attention to every little thanks max and Jordan in the service department for taking such great care of my wifes 2013 Toyota yaris.you all pay great attention to every little detail at a fair price. More
by Walter wallace
Employees Worked With
Jordan Clay
March 13, 2015
Best Practice Customer Service Mindset The entire service department has been providing my family, as we have had 3 Toyota vehicles for the past 10 years, being serviced by this team and ye The entire service department has been providing my family, as we have had 3 Toyota vehicles for the past 10 years, being serviced by this team and year after year, service visit after service visit, they are very consistent in providing us with the very best in customer service, workmanship and follow up on whatever our issue might be, from oil change to much more complicated issues. We have depended on Carl Anderson mostly over the years and very happy to say, my family feels like Carl and the guys are all part of our family, thanks guys we appreciate your commitment to customer service each day, take care. Clay Humphries More
by Clay Humphries
Employees Worked With
Jordan Clay
March 13, 2015
Routine service Friends question me as to why I have my car serviced at the dealership. The excellent customer service that I have received year after year is the re Friends question me as to why I have my car serviced at the dealership. The excellent customer service that I have received year after year is the reason. I trust them and do not believe they would recommend unwarranted service. They listen and respond to concerns and thoroughly explain their findings and recommendations. All the service employees are great but always happy to see Carl Anderson. He is always upbeat, friendly and professional. More
by Bethpage
March 11, 2015
Fuel pump issues Our fuel pump went out on our 2011 4runner. Ron Hibbard diagnosed it, order the parts and fixed it. At that point I had no issues. The issues start Our fuel pump went out on our 2011 4runner. Ron Hibbard diagnosed it, order the parts and fixed it. At that point I had no issues. The issues started after we had our vehicle home for 1 day, the check engine light came on so we had to make a 2nd trip to Ron hibbard to be told that a part was damaged by the technician that replaced the pump so they ordered the part and had to reschedule for a 3rd trip. We make the 3rd trip to find out they order the wrong part. At this point I spoke to Jeff the service director and explained, I wasn't making a 4th trip so he agreed to pickup the 4runner at our convenience when the part arrived and leave us a vehicle. When the part arrived we scheduled the service date and they did as they said they would. This is the part that really burned me, they call my wife after finishing her car to tell her it needed a alignment (based on the print out it was barely out of line..) and proceeded to ask if she wanted them to fix it. They told her it would be $100 (for this area a basic a front end alignment runs $70.) If ron hibbard had customer service as a priority rather than the almighty dollar they would have fixed the small alignment adjustment as a courtesy. Since they had caused us to use our time for all the reschedules, trips and money in gas for multiple 60 mile round trips. Seriously... if they took the time to hook it up to the machine to diagnose the alignment (which in this case would have been the most time consuming part) they should have spent the extra 10-15mins making the adjustment to get the alignment straight... That 10-15 mins of there time would have made a world of difference, I might have actually considered going back but NO never again will I take anything I own to Ron Hibbard. People I spoke with: Jeff Gautche which I think really tried to make things right but his staff doesn't communicate with him well... Max Curry was a really nice guy and I think would have done more if he had the authority too. Jordon Clay had the I could care less attitude... More
by angrychicken
Employees Worked With
Jeff Gautsche, Jordan Clay
March 10, 2015
Continuation of a pattern of excellent service. This was the 85,000 mile service on my Tacoma. I religiously have the vehicle serviced at Ron Hibbard Toyota every 5,000 miles, and my experience has This was the 85,000 mile service on my Tacoma. I religiously have the vehicle serviced at Ron Hibbard Toyota every 5,000 miles, and my experience has been outstanding. I believe that the recommendations made by Carl Anderson are the same he would follow on his own vehicle. I recommend Ron Hibbard Toyota sales and service to all my friends. More
by wdmackmc
March 07, 2015
Commitment To Excellence The staff at Ron Hibbard are second to none. In all aspects, they go above and beyond the call of duty. I have bought several vehicles from there an The staff at Ron Hibbard are second to none. In all aspects, they go above and beyond the call of duty. I have bought several vehicles from there and always enjoyed the entire experience. Today, I had my Tundra serviced and as expected, the experience was excellent. It is nice going to a dealership where you are welcomed and can enjoy some good conversation that is not fake, but meaningful. Mr. Carl Anderson is committed to making the customer feel at home and will always do what is best for the customer. Thank you, RH Toyota! J. Lovett More
by J. Lovett
March 06, 2015
Great Customer Service We always get excellent service when we bring our car in for service. Carl Anderson is always helpful and attentive. We appreciate his honesty. The We always get excellent service when we bring our car in for service. Carl Anderson is always helpful and attentive. We appreciate his honesty. They are always prompt and have always done a great job with our car. We highly recommend Ron Hibbard Toyota. More
by jdcox2
