Ron Hibbard Toyota - Service Center

Speedy and fantastic customer service from Jordan. He took care of everything for me. Service was completed way ahead of schedule! They have won a customer for a long time! took care of everything for me. Service was completed way ahead of schedule! They have won a customer for a long time! More

All staff I encountered were professional and polite. It was easy and accommodating to be able make an appointment online. Them washing my car was a huge plus! 😊 was easy and accommodating to be able make an appointment online. Them washing my car was a huge plus! 😊 More

Service is great. Carl is professional and friendly. The waiting area is clean and chairs are comfortable. Tire rotation and oil change done within an hour. waiting area is clean and chairs are comfortable. Tire rotation and oil change done within an hour. More

Carl Anderson was my service advisor. From my initial contact, he reached out to me via phone and email to discuss options, looked up my VIN and made recommendations. I had an *outstanding* experience s contact, he reached out to me via phone and email to discuss options, looked up my VIN and made recommendations. I had an *outstanding* experience start to finish because of Carl. When I arrived at the dealership for the appointment, Carl discussed even more specifics with me and helped me understand that it was likely in my best interest to wait for additional services, though they were happy to perform them if I chose to do so. I was still 2500 miles under where I needed anything done. Given I was going on a long drive to Michigan and was worried, he kindly checked all my levels, filters, etc. and topped off my tire pressure given the information I had shared on where I'd be driving (cold climate) - and even after I offered to pay for the service multiple times, he graciously refused, saying my gratitude and appreciation were enough. I asked for his card so I could at the very least leave a review and let others know about this experience! The true kindness, amazing service and incredible consideration Carl demonstrated are hallmarks of wonderful, expert professionals who are simply the BEST kind of people - and clearly who work for a fabulous dealership. The other person present during my appointment at the front counter was also incredibly friendly (and my last experience here too for an oil change/service with a different advisor was also awesome.) Highly recommend this dealership to ANY car owner, Toyota or otherwise! They'll convert you to loving Toyota! :) More

Best service department I’ve been to ! They didn’t try to sell me something I didn’t need. The waiting time was very reasonable. sell me something I didn’t need. The waiting time was very reasonable. More

Jordan is greatThe problem was diagnosed right and the Jordan is great The problem was diagnosed right and the work was done professionally. Jordan was in communication with us throughout the process.our Jordan is great The problem was diagnosed right and the work was done professionally. Jordan was in communication with us throughout the process.our experience was great More

Always friendly and trustworthy service. I like that the service employees go over what was done to my car and what it needs or might need in the future. service employees go over what was done to my car and what it needs or might need in the future. More

Very Disappointing...Let me first say that I took my Very Disappointing... Let me first say that I took my truck to Ron Hibbard for repairs, although I was warned by two coworkers about the terrible ser Very Disappointing... Let me first say that I took my truck to Ron Hibbard for repairs, although I was warned by two coworkers about the terrible service they had experienced there. However, my truck needed a starter, and this dealership is closer to my house than Nashville Toyota North, where I normally have services performed. Big mistake! Long story short, this dealership does not stand behind their work, and are out right dishonest. Employees make mistakes. In my opinion, it’s better to take responsibility for these mistakes, and make it right with the customer, instead of lying about it and losing a customer as well as the potential customers that will also hear of the dishonesty. I felt so strongly about this situation that I spoke to the owner of the dealership twice about it; and sadly I found him to be just as rude as described in other reviews I’ve read. Simply put, this is a dishonest person, who feels it’s appropriate to speak to his customers in a disrespectful and condescending tone, instead of taking responsibility for the mistakes of his employees. Save yourself a headache, and take your Toyota to Nashville Toyota North. I’ve received consistently good service there and most importantly, they’re honest. More

The service department did an excellent job on my last visit. Professional, efficient and performed the repair at the cost estimate. I will continue using Ron Hibbard Toyota in the future for all our serv visit. Professional, efficient and performed the repair at the cost estimate. I will continue using Ron Hibbard Toyota in the future for all our service needs. Nice job everyone! More

I’ve used Ron Hibbard for servicing my 4Runner for a couple of years. They are always honest, reliable and do a great job! I would highly recommend the gang at Hibbard for any of your service needs. couple of years. They are always honest, reliable and do a great job! I would highly recommend the gang at Hibbard for any of your service needs. More