Toyota of Gastonia - Service Center

Scott took care of me, I was running late for an apt and didn't have time to mess around and it was just like making a quick stop left my car and picked up rental car gave me plenty of time for my next apt. didn't have time to mess around and it was just like making a quick stop left my car and picked up rental car gave me plenty of time for my next apt. They are so professional. thanks More

Good quick service for my first visit. I’ll be back for regular maintenance soon. I’ll be back for regular maintenance soon. More

Good service . My service guy was very friendly and helpful but I didn’t like that I couldn’t get an exact price of what my vehicle would cost before I left. My service guy was very friendly and helpful but I didn’t like that I couldn’t get an exact price of what my vehicle would cost before I left. More

Always great service by the team and good coffee in the waiting room. Thank you! waiting room. Thank you! More

The dealership is close, clean and professional. Great staff. Kim and the Shop Manager run a tight ship. I like that. Great staff. Kim and the Shop Manager run a tight ship. I like that. More

Great experience. The new videos are a nice feature and checkout has vastly improved from the past. The new videos are a nice feature and checkout has vastly improved from the past. More

I picked up my FJ Cruiser yesterday from Toyota of Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside windo Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside window blackout tape/trim and the rear passengerside windows blackout tape/trim be replaced. However, the collision center replaced the front and rear passengerside windows blackout tape/trim instead. They accepted no responsibility for the error and has attempted to blame for miscommunication what work needed to be done. I have attached screenshots of my initial email to them requesting repairs. It is crystal clear regarding the work that needs to be performed. I also included pictures in my email. Additionally, even without the clear email and photographs of the areas that needed to be repaired, anyone could have just looked at the vehicle and seen which areas needed to be repaired. More

Customer service was excellent, the service department was excellent and very helpful. Overall a great experience. was excellent and very helpful. Overall a great experience. More

Toyota of Gastonia’s Service Department let me pick an appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will clos appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will close. More

Service department is always helpful and eager to go the extra mile to keep the customer satisfied. extra mile to keep the customer satisfied. More