I have used Toyota of Gastonia for service for many years and for the most part have had excellent service. Today I bought 4 new tires, alighnment and oil change. I believe I may have had the best customer service I have ever had there thanks to Ed Cresswell, Asst Service Manager. I was not familiar with Ed, not having seen him before, but I will sure ask for him again. Thanks Ed!
"It toke them almost two hrs to replace one tire "
It toke them almost two hrs to replace one tire and I got there first on line 7:15am.
Then I have to pay 25 dollars to replace the tire was on road warranty that's why I buy my tires at sams club is cheaper and the service is better and if I need to replace a tire is 100% free
Concerning the Toyota Service Department: we own two Toyotas, Bryan Barcon has always been very helpful, his knowledge base concerning repair issues is prolific at minimum. He's been very helpful & trustworthy
Easy to find a convenient appointments online... No matter the service rep I get the same quality service, friendly staff and explain what they will be doing on the car. Service is prompt with clean and inviting waiting area. When leaving service rep explained what they did and future maintenance that may be needed.
"Best people and very good price. Very experience "
My car broke I was mad but good people over there they make me forget the problem Very much they make my day very professional I deal with Brian They get my car in they found the problem very quick he told me the price and I was very fine and in no time I was in and out
I think all the time is like a family
Specially thank you Brian
Great experience and very knowledgeable salesman. I didn't not feel pressured or pushed by anyone to purchase a vehicle. The finance department worked quickly to get me in and out. I would recommend this dealership to anyone looking buy a car in the Gastonia area.
I understand it's their job to basically take advantage of you but as a repeat buyer there you would think they would treat you right. Do not enter or go well prepared. Google tips to buying from a dealership. This place is shady, beware. Its not the art of war its the art of take advatage of your $$$ and credit and coming back with a smile on their face. I could never deceive anybody and that's exactly what they will do.