Toyota of Gastonia - Service Center

Always great service by the team and good coffee in the waiting room. Thank you! waiting room. Thank you! More

The dealership is close, clean and professional. Great staff. Kim and the Shop Manager run a tight ship. I like that. Great staff. Kim and the Shop Manager run a tight ship. I like that. More

Great experience. The new videos are a nice feature and checkout has vastly improved from the past. The new videos are a nice feature and checkout has vastly improved from the past. More

I picked up my FJ Cruiser yesterday from Toyota of Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside windo Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside window blackout tape/trim and the rear passengerside windows blackout tape/trim be replaced. However, the collision center replaced the front and rear passengerside windows blackout tape/trim instead. They accepted no responsibility for the error and has attempted to blame for miscommunication what work needed to be done. I have attached screenshots of my initial email to them requesting repairs. It is crystal clear regarding the work that needs to be performed. I also included pictures in my email. Additionally, even without the clear email and photographs of the areas that needed to be repaired, anyone could have just looked at the vehicle and seen which areas needed to be repaired. More

Customer service was excellent, the service department was excellent and very helpful. Overall a great experience. was excellent and very helpful. Overall a great experience. More

Toyota of Gastonia’s Service Department let me pick an appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will clos appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will close. More

Service department is always helpful and eager to go the extra mile to keep the customer satisfied. extra mile to keep the customer satisfied. More

Nothing could be better than this dealership! From the time I pull in to the time my car is ready A+ service, customer care and kindness. From the time I pull in to the time my car is ready A+ service, customer care and kindness. More

I was very pleased with my visit. Been doing business for many years. Thank you Been doing business for many years. Thank you More

Eddie has always been super helpful. For this service, I needed to out by 11am anD Eddie and the team got me out by 10:30am. Thank you, Eddie! For this service, I needed to out by 11am anD Eddie and the team got me out by 10:30am. Thank you, Eddie! More