![](https://www.dealerrater.com/ncdn/s/11.20240528.717/Graphics/icons/close-x-orange.png)
Toyota of Grand Rapids
Grand Rapids, MI
Filter Reviews by Keyword
By Type
271 Reviews of Toyota of Grand Rapids
During my first oil change after purchasing this “Certified” used car from this dealer, the dealer’s mechanic discovered the car had a bad heat screen—an estimated $700 repair. Next, two tires neede “Certified” used car from this dealer, the dealer’s mechanic discovered the car had a bad heat screen—an estimated $700 repair. Next, two tires needed to be replaced, when I called to ask about the sale on 4 tires, the service department rep never returned calls made that day or the follow morning. They kept the car overnight, called, said the car was ready and was sending the shuttle to pick me up. I waited nearly 30 minutes on the shuttle (I’m 5 minutes from the dealer), I called driver who said, “Oh, 30 minutes isn’t long.” Then he went to the wrong street and I directed him in. When I arrived at the dealer, I stood and waited as the service reps looked at their computer monitors, never acknowledged my presence or bothered to say, “May I help you?” Or, “Someone will be with you in a moment.” I’m very disappointed with the lack of people skills here. More
15000 service due , Ease at making appointments. Excellent service write up manager, very prompt service. Extremely happy with GR Toyota so far. Highly recommended Excellent service write up manager, very prompt service. Extremely happy with GR Toyota so far. Highly recommended More
We had to wait a month to get the appointment for an oil change. When my wife arrived @ 10:10 for the 10:30 appointment, she was told that there was a 2 hour backup. She told the person who checked her in t change. When my wife arrived @ 10:10 for the 10:30 appointment, she was told that there was a 2 hour backup. She told the person who checked her in that she would wait in the waiting area. By 1:20 pm when she hadn’t heard anything, she checked with the same person who said the cart was done. Paperwork said the car was done @ 11:28!! The person said he checked the waiting room once but never checked again! She was in the restroom when he checked & he never checked again. Terrible customer service! More
Devon Stone/5077*W* was awesome. I been with Toyota of Grand Rapids since I bought my first car and I've never had any complaints. Everyone is always professional and kind! I been with Toyota of Grand Rapids since I bought my first car and I've never had any complaints. Everyone is always professional and kind! More
Ron was friendly and welcoming. The work on my Tacoma was performed within the time estimated by Ron and done well. Will continue using Grand Rapids Toyota for all my service needs. The work on my Tacoma was performed within the time estimated by Ron and done well. Will continue using Grand Rapids Toyota for all my service needs. More