Toyota of Grand Rapids

We had to wait a month to get the appointment for an oil change. When my wife arrived @ 10:10 for the 10:30 appointment, she was told that there was a 2 hour backup. She told the person who checked her in t change. When my wife arrived @ 10:10 for the 10:30 appointment, she was told that there was a 2 hour backup. She told the person who checked her in that she would wait in the waiting area. By 1:20 pm when she hadn’t heard anything, she checked with the same person who said the cart was done. Paperwork said the car was done @ 11:28!! The person said he checked the waiting room once but never checked again! She was in the restroom when he checked & he never checked again. Terrible customer service! More

Devon Stone/5077*W* was awesome. I been with Toyota of Grand Rapids since I bought my first car and I've never had any complaints. Everyone is always professional and kind! I been with Toyota of Grand Rapids since I bought my first car and I've never had any complaints. Everyone is always professional and kind! More

Nothing but courteous service and attention to details. Devon provided superior service. Toyota does and exceptional job taking care of their customers. Devon provided superior service. Toyota does and exceptional job taking care of their customers. More

Ron was friendly and welcoming. The work on my Tacoma was performed within the time estimated by Ron and done well. Will continue using Grand Rapids Toyota for all my service needs. The work on my Tacoma was performed within the time estimated by Ron and done well. Will continue using Grand Rapids Toyota for all my service needs. More

The representative was great, checked me in a timely manner and my service with done with 45 minutes manner and my service with done with 45 minutes More

Service Rep Ron very professional and knowledgeable . service was done right and my vehicle was done sooner than the estimate 😀 service was done right and my vehicle was done sooner than the estimate 😀 More

In time service, customer representatives very professional keep the communication throughout the service, answering questions, clean environment, great shuttle service. professional keep the communication throughout the service, answering questions, clean environment, great shuttle service. More

Did a courteous job as usual. The work is always good. But took 2 hours even with an appointment. That was frustrating. What's the point of making an appointment? The work is always good. But took 2 hours even with an appointment. That was frustrating. What's the point of making an appointment? More

Apprehensive at first because I was from Tn Everyone from GR dealership treated me with great respect and the work was done well with no nitches. Yes I would definitely recommend this dealership in Mi from GR dealership treated me with great respect and the work was done well with no nitches. Yes I would definitely recommend this dealership in Mi to others. Thank you soo much for making my Toyota safe More

Their service department is great! ! Their sales department needs a lot of work. Ten years ago we bought a car here and the sales woman knew nothing about Toyota vehicles. This time it ! Their sales department needs a lot of work. Ten years ago we bought a car here and the sales woman knew nothing about Toyota vehicles. This time it took 3 days to get in contact with someone. Finally get appt. No one greets us, no one knew about appt. The men who I think we're in charge) are standing behind the desk just laughing and having a good time. The lady behind another desk is just sitting there. Maybe she was online or something. The salesman was very knowledgeable. Seems like there's no communication between the boss and sales people. More