Toyota of Greenville

Ripped off my mother-in-law. Shame on you! My mother-in-law brought her 2009 Toyota Scion in to the service department on Friday 26SEP14 to get a check engine light checked out. The dealership My mother-in-law brought her 2009 Toyota Scion in to the service department on Friday 26SEP14 to get a check engine light checked out. The dealership charged $95 for a diagnostic fee and told her that they didn't know exactly what the problem was, but they recommended replacing the knockout sensor. The repair was quoted at $600. I felt that the price was too high, so I had her take her vehicle to a mechanic out in town. After a quick VISUAL inspection, the mechanic saw the problem. There were some mangled wires that needed to be replaced. He fixed the problem for $250. It had nothing to do with a knockout sensor. Since Toyota didn't even bother to give the car a reasonable look during their diagnostic, my mother in law felt a little burned about paying $95. She explained the situation to the dealership and asked for her money back. They refused. Toyota could have easily spotted this issue if they were doing their due diligence, however, they chose to charge the routine $95 and not even provide a thorough diagnostic. I would not trust these amateurs to pout air in my tires. OH! That reminds me. They also falsely told my mother-in-law that she had a hole in one of her tires and that the patch would cost $60! It turns out that the tire just needed some air. Not that Toyota would know because they didn't even bother to inflate the tire to see if it was leaking. They let her leave the dealership with a partially deflated tire, putting her in jeopardy of a blowout. Not only did they charge $95 and provide no service of any kind, they blatantly disregarded the safety of my family. I cannot abide by this level of irresponsibility. Shame on you Toyota of Greenville. READ BELOW FOR UPDATE!!! More

My wife and I were shopping for a new prius and Toyota of Greenville was one of the many dealerships we were in contact with. I wanted a black prius with dark gray interior. After going back and forth with Greenville was one of the many dealerships we were in contact with. I wanted a black prius with dark gray interior. After going back and forth with many dealers, Toyota of Greenville offered us a good price on this car. We drove in on a Friday evening planning to buy the car. When we arrived and were shown the car it was a black prius with light gray interior. The salesman then told us it doesn't come with dark gray interior unless you upgrade to leather. I knew he was wrong (I saw one two night ago at the Anderson dealer) so I made him go and get the brochure. While he was getting the brochure we found a dark gray prius with dark gray interior in their lot. The brochure showed he was wrong. (We didn't appreciate driving 30 minutes into Greenville because the salesman knows less about the cars he is selling than I do, but that isn't the main complaint I have.) At this point we said we need to continue shopping and he asked us to wait because he could get us the car we wanted. After waiting a few minutes he came out and asked us to come inside where his sales manager (the floor sales manager) was waiting for us. This is where it goes really downhill. First he tries to convince us to buy the dark gray car though he won't match the price he offered on the black one he ended up not having. He then said if we want the black prius with light fabric they offer a fabric protection plan, though he doesn't know how much it costs. We said we want to shop around to see what other dealers have. The sales manager said he could check right there on the computer to see what was available. After a couple of minutes he said he'd actually look in his office and bring us a print out of what was available. About 5 minutes later he comes back and tells us there is only one black prius with dark gray interior in all of north and south carolina and it is $8,000 more than what they are offering. I am somewhat surprised since we saw one the other night in Anderson that was $3,000 more (without negotiating) and this was not the one he was showing us. We said we'd think about it and left. Within 5 minutes I found the one in Anderson on my phone, one in Asheville for less money, and several more around North and South Carolina. I highly doubt his ability to search toyotas online is not up to what my phone can do, so the only conclusion I can come to is he flat out lied to our faces trying to make a sale. We ended up going to Asheville to get the car (GREAT experience there). I now hesitate to even take my car to Greenville for service (even though it is local) because if the sales manager will lie to my face I can't say I feel confident the service department won't engage in the same practices. More

I have been coming to the service department of Toyota of Greenville for very many years. I have always received prompt, polite and competence service. Many times I have been serviced by Sherwood Channel Greenville for very many years. I have always received prompt, polite and competence service. Many times I have been serviced by Sherwood Channel and he is the perfect and most competent technician. The other technicians at Toyota of Greenville are also very excellent technicians. Toyota of Greenville in my opinion rates among the very best for service. Clarence D. Whitmire More

They were very quick to make the repairs. They provided a shuttle for me to take me to work. They were very friendly and honest. shuttle for me to take me to work. They were very friendly and honest. More

I enjoyed working with Kerry while researching and test driving the Toyota Highlanders. Not only was he patient and kind with my decision making, but he also had a great since of humor. Driving the distanc driving the Toyota Highlanders. Not only was he patient and kind with my decision making, but he also had a great since of humor. Driving the distance to Toyota of Greenville was worth it verse staying at the local dealership in town. Locally the dealer seemed pushy, more expensive, and had a LOT less Highlanders/vehicles on their lot than that of Greenville. Would recommend and will go back when I purchase my next vehicle. More

After looking at many cars, Corey Dye did exactly what he said he was going to do. Take care of us, and make sure that we will have a unique car buying experience. This guy was SUPER comfortable to talk to said he was going to do. Take care of us, and make sure that we will have a unique car buying experience. This guy was SUPER comfortable to talk to. He listened to everything we had to say, and took action on all the issues that came up. Even the fact that we had allergies (Same as I at that time) he never lost his smile,l or his great attitude. Between me and my wife, we have acquire more than 17 cars in the last 13 years. And I would recommend ANYONE, to visit Corey in Laurance Rd Toyota. He does exactly what he says he will do. Take care of you. More

After buying my car from Toyota of Greenville, I was very pleased. Unfortunately, that is where my happiness ended. I was in a car accident recently and had my car brought to the Body Shop. After weeks of ph pleased. Unfortunately, that is where my happiness ended. I was in a car accident recently and had my car brought to the Body Shop. After weeks of phone tag (one day being told they didn't have my car), I was contacted on a Monday saying my car would be ready Friday. Thursday, I called to check that it would be ready. The woman told me it had been ready since Monday (the same day I was told it wouldnt be ready until Friday)!!!! The following Saturday (after having my car back for 2 days), my car began making horrible noises and was towed back to Toyota. They said they would pay for the towing and fix the problem. We were contacted later by Robbie in the Body Shop and told it had nothing to do with the accident, we had to pay for the towing, and it ended up costing another $1000 to replace the torn belt. Even though there were no problems with the car prior to the accident, they said nothing additional was wrong other than the belt being worn (I could pull pieces of it out), and to bring it back for a check up in 1000 miles. Two weeks, and 350 miles later, my car broke down again. The tow was back to Toyota, as it was the same belt torn up again. The service department informed us that they must have used a worn belt to replace the bad one 2 weeks ago, that it was fixed and ready to be picked up. Not believing this, I was very frustrated. I received a call less than an hour later saying the actually ran my car to check on it and the belt was already tearing. These people in both the body shop and the service department are pieces of work. They only give my dad answers, not my mother or I. They are impossible to get in contact with. They are rude and incompetent. They are incapable of doing their job. Once they fix the problem they made, I will never go back there again. More