I was interested in purchasing a Highlander Hybrid Platinum. Salesman contacted me about what I wanted. Told him I wanted the Moon Dust with the glazed caramel interior, running boards, paint protection film: hood and door. Was told he would need to search. A couple of days later salesman got in touch with me said they found one and messaged me with the specifics on the car. We agreed on a price with the dealership including carpeted floor mats. Salesman said if I wanted it, I would need to put down a deposit, which I then paid $1000. I was told by the salesman they had the dealerships name put on the car to be delivered to them.
After 4 weeks I emailed the salesman about any word on delivery. He did not respond. I then texted him, he responded with "can I call you for a short phone conversation". When he called, he now said they could not find the car with what the color I wanted. Would I be interested in another color. We said NO. I got no explanation as to what happened with the car they sent information on.
I feel like I was misled at the very start that a car was found.
I have dealt with this dealership for 5 years for service ( which was top notch) on our 2012 highlander. I wish I could say that for the sales department.
As of right now I will no longer give then my business. I will take my business to another Toyota dealer who will treat me better.