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Toyota of Hackensack
Hackensack, NJ
4,238 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,238 reviews
December 18, 2015
Impressed!!! Summary: Excellent Experience, low prices and good clean CPO used cars. Took the day off me and wife from work and headed to three dealerships i Summary: Excellent Experience, low prices and good clean CPO used cars. Took the day off me and wife from work and headed to three dealerships in NJ traveling from NY (took us about 1 1/2 hours to get their): Hudson Toyota, Toyota Universe and Toyota of Hackensack (we didn't plan on visiting all 3 dealerships but we had a bad experience at one of the other dealerships so decided what else was in area). When you get to this dealership ask for Armando Morell he one best in the industry!! He very knowledgeable about the vehicles, listens, finds exactly what I was looking in my price range without trying to up sell. Out of all three, Toyota of Hackensack provided the best experience in consideration to customer service and price on New and CPO cars prices without having to haggle and negotiate too much (their prices were very good). If I would read all negative reviews on this site, I would probably never went to this dealership but sometime it pays to shop around and I am very happy I did!!! More
by spersaud101
Employees Worked With
Armando
December 15, 2015
Frustrated Female This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! I found this dealership from a link on AAA.com that was supposed to This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! I found this dealership from a link on AAA.com that was supposed to give me "Preferred Pricing" for being a long-time AA member; they quoted an average of $2000 off MSRP. I had spoken with one sales rep at Hackensack Toyota before driving far out of my neighborhood, who after going over what I was looking to lease & what I could afford to spend, he told me he 'could work with those numbers'. When I got to the dealership, another Sales Rep, Ed, was assigned to me. He was in such a rush to run my credit score. He came back with a score more than 60 points lower than what my bank shows my credit score is!! After putting up some push back, he walked away then returned 5 minutes later to tell me that number wasn't my 'actual credit score', but since I had no leasing/financing history since I've always owned my cars outright, that the lower score was what Hackensack Toyota would use to assess my leasing options. He presented me with 2 scenarios for money down and monthly payments. I asked several times what MSRP and Interest Rate I was being quoted and he refused to give me any firm numbers for either. This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! Save yourself a lot of trouble and just stay away from these crooks. More
by LauraT
Employees Worked With
Ed, Sales
November 02, 2015
A Good Experience I completely understand the car buying process and I'm not a difficult person. After a bad experience with another dealership, we found this dealersh I completely understand the car buying process and I'm not a difficult person. After a bad experience with another dealership, we found this dealership. Working with Jay and Jon, I found them very honest and easy to work with. They honored another dealership's very good price. Although problems arose with the time in which we got our vehicle, it wasn't their fault and they kept us informed. They made the process very quick and easy. I would go back to them to purchase in the future and I recommend them to others. More
by JS
Employees Worked With
Jay, Jon
August 21, 2015
Don't waste your time!!!!!!! I emailed Toyota of Hackensack that I was interested in a 2012 Honda Civic. Got a call from Tiffany from Internet Sales within minutes. Asked her if I emailed Toyota of Hackensack that I was interested in a 2012 Honda Civic. Got a call from Tiffany from Internet Sales within minutes. Asked her if the car was still available and the price. She said they had it and would have them bring it to the front. I told her I would be there within 2 hours. Drive all the way up from South Jersey to hear "It was sold last night". and then tried to sell me a car that was $4000 more than the car I called for. What a scam!! I would not recommend this place to anyone!!! More
by ANNOYED and DISAPPOINTED
Employees Worked With
Tiffany - Internet Sales
May 28, 2015
Seamless experience Came into Hackensack Toyota to try get best price for a pre-owned lower mileage vehicle than my current car and left with a brand new 2015 Toyota Venz Came into Hackensack Toyota to try get best price for a pre-owned lower mileage vehicle than my current car and left with a brand new 2015 Toyota Venza! My sales representative, Ana, was amazing! She got the job done & the whole process took just about 2 hours. She was very personable and knowledgeable about all the available vehicles. I will be recommending her to my friends & family and will be back very soon to add a second car! More
by PG1153
Employees Worked With
Ana Mayers
April 14, 2015
Saved my Ski Trip! I was on my way to go skiing at Mountain Creek, when my tire pressure was suddenly VERY low. I couldn't bring my air pressure up at the gas station, I was on my way to go skiing at Mountain Creek, when my tire pressure was suddenly VERY low. I couldn't bring my air pressure up at the gas station, and showed up to the Hackensack Toyota on a Sunday afternoon, just before they were closing. They fixed my tire, and had me on my way to my ski day in less than an hour! No new tires! Everyone was exceptionally friendly and very, very helpful. Thank you!!!!! More
by Blue6678
Employees Worked With
all of them were amazing!
March 28, 2015
Pathetic experience. One of the worst ever experience in my whole life. Very .. very .. very .. very .. poor customer service. They not even spent 10 minutes with us when One of the worst ever experience in my whole life. Very .. very .. very .. very .. poor customer service. They not even spent 10 minutes with us when we had been there to buy a new Camry. Really wondering how these showroom is still running with business. More
by Toyota
Employees Worked With
All of them
February 10, 2015
NEVER AGAIN Went in for engine vibration and recall issue. Staff is less then friendly almost as if they hate working there. No sense of valued customer servic Went in for engine vibration and recall issue. Staff is less then friendly almost as if they hate working there. No sense of valued customer service. Anyway. ... I explained my issue to joe after 2 hour's he stated he didn't find a problem and he sent me on my way.. lol. U would think he would ask me to take a ride with him and explain the issue while driving the car. They adjusted my recall mats with out even a vacuum or wash.. no loaner car available either. More
by ramos
Employees Worked With
joe
October 09, 2014
One of the best salesmen! My husband and I decided to search for a replacement for our 2000 Dodge Dakota PU. After a lot of research we narrowed it down to a Toyota Tacoma. I My husband and I decided to search for a replacement for our 2000 Dodge Dakota PU. After a lot of research we narrowed it down to a Toyota Tacoma. I had phone calls in to a different dealer who never called me back. It was just by chance that we stopped into Toyota of Hackensack. We walked to the front desk and was greeted by Chelsea, I told her we were interested in test driving a Tacoma but I wanted a salesman who was knowledgeable on trucks……she knew just the one…..Armando. Armando has been great. He has done everything in his power to make sure we received the exact truck we wanted. We are now the proud owners of a 2015 Toyota Tacoma. From start to finish Armando and his associates are a class act! More
by lorraine.p.scannell
Employees Worked With
Armando Morell
August 26, 2014
Excellent Service Took my wife's 2013 Prius V Wagon for 15K service without an appointment. Was in and out of the dealership in just a little over an hour. Very courteo Took my wife's 2013 Prius V Wagon for 15K service without an appointment. Was in and out of the dealership in just a little over an hour. Very courteous and helpful. When purchasing the vehicle, however, I found their sales department to be a high-pressure low-class operation with the typical "how much do you want to pay per month" sales pitch. We purchased from Prestige Toyota which was a straightforward sales operation with no low-end games. But I would not hesitate to bring the Prius back to Toyota of Hackensack. More
by nsoltz
Employees Worked With
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