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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,586 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,586 reviews

May 10, 2024

Melissa was very attentive to us as customers. She made sure the process was smooth More

by WARRENHENRY127
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024

They sent me home with a dash msg warning. My family leased 7 cars. You lost my family. Done. More

by JOHNJULIANO2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024

Shayan was a great sales man he make paying easy we walk out with what we wanted More

by LOCKHARTJANE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear Chayanne made the process easy and was able to provide exactly what you wanted! We appreciate your business! Enjoy your new purchase!

Helpful
May 06, 2024

The group was very friendly / accommodating. I would definitely recommend this dealer to my friends / family! More

by DEROSADJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name but she was helpful!
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May 07, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff was both friendly and accommodating during your visit. Referrals are always welcome! We appreciate your business! Thank you for servicing with us!

Helpful
May 05, 2024

Service Advisor Susana was very professional and courteous. Service was completed as promised. Will ask for her on my next service visit. More

by TAICLAN888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Susana was professional and courteous during your service visit. We appreciate that you come to us both for your sales and service needs. We appreciate your business! Thank you for your trusting us to be your dealer of choice for both sales and service!

Helpful
May 05, 2024

Ariel was very helpful and knowledgeable. He didn’t pressure me with making any decisions and explained the process. I went into this very stressed and left excited and happy. More

by JMELREYES89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your purchasing process with Ariel was easy and not high pressure! Thank you for business! Enjoy your new purchase!

Helpful
May 05, 2024

Have never had a faster easier experience at a car dealership. Amazing staff and incredible service. More

by nevi414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abby
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you had an experience that was respectful of your time! We appreciate your business! Enjoy your new GR86!!!

Helpful
May 05, 2024

Ten service staff is very good and the service was fast thank you for the service More

by LEONSA25
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear that your service experience was respectful of your time. Thank you for your business! Thank you for servicing with us!

Helpful
May 04, 2024

I usually have a good experience at this dealership. I had an appointment with Ana at first. She was unable to keep it. I found out when I got to the dealership. Not a problem. I was given another More

by Mary
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ana Mayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We are sorry to hear that your experience this time around was not to your expectations. Unfortunately, employees do leave from time to time and it's unfortunate that you had to start your process over with someone else. One of the most difficult scenarios is to try to pickup where someone else has left off. It's always a difficult transition for both the customer and the sales associate. We do appreciate that you came back to us again and we hope the next experience will be a better one.

Helpful
May 04, 2024

Great experience with service center in and out quickly. Dana was very helpful, efficient and professional. More

by Inoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Dana was helpful, efficient, and professional during your service visit. Thank you for choosing us for service! We appreciate your business!

Helpful
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