Toyota of Hackensack

I was is dire need of routine service (light on dashboard told me so) and I called late Thursday, Rudy Espana fit me in first thing Friday morning. He said it would be an hour and service completed in 45 mi told me so) and I called late Thursday, Rudy Espana fit me in first thing Friday morning. He said it would be an hour and service completed in 45 minutes, plus they even had bagels. Dealing with Rudy was a pleasure, I joked and asked him if I could put his contact info in my phone and he said "absolutely." I love this kid, he is like the son I never had. More

This dealership is just too good to be true. for ten years now, they have treated me like i owned a Rolls-Royce, or as if i was wealthy or important dignitary or something. they have always gone beyond years now, they have treated me like i owned a Rolls-Royce, or as if i was wealthy or important dignitary or something. they have always gone beyond expectations, & i know if they treat me this way, they must treat every customer royally as well. i will always have my automobile serviced at toyota of hackensack! even when i finally have my Bentley! HA! More

this service manager went out of his way to sign me in, explain the service, charges and have my car ready before the promised time. explain the service, charges and have my car ready before the promised time. More

I have been all my cars from this dealership for the last 13 years and use there service department and all is could say is that there the best quality service and there sales people are great I always leave 13 years and use there service department and all is could say is that there the best quality service and there sales people are great I always leave feeling I got the best deal weather purchasing a new car or the service department. If your going to buy a new car see Joseph Giglio when you buy from him you know your getting a good deal More

This was my first service experience with this dealership since the vehicle was purchased from them about two years ago. I was anticipating attempts to up-sell services but that did not happen. I dealt wit since the vehicle was purchased from them about two years ago. I was anticipating attempts to up-sell services but that did not happen. I dealt with Bill over the phone and when I mentioned the services I wanted performed, he was nice enough to alert me to the coupon online for the timing belt service which saved me 20%. Bill went above and beyond and had some extra checks performed on the truck and topped it all by having the car washed. More

From start to finishing of the deal they where excellent They told about the price of the car and what i agreed for and interest rate i am getting.They worked for not for the bank. Before this purchase i we They told about the price of the car and what i agreed for and interest rate i am getting.They worked for not for the bank. Before this purchase i went to Toyota universe at little fall TOYOTA UNIVERSE ARE THE WORST THEY ARE CHEATER I WILL NOT RECOMMEND ANY ONE GO LITTLE FALLS IF YOU ARE BUYING CAR GO TO HACKENSACK TOYOTA THEY ARE THE BEST MAY GOD BLESS THE TEAM More

I recently purchased a Camry Se from Toyota of Hackensack. The over all experience was very good and quite easy actually. I called in to see about inventory and got an internet agent on the line. Hackensack. The over all experience was very good and quite easy actually. I called in to see about inventory and got an internet agent on the line. We scheduled and appointment for the next day with some details worked out already. When I arrived the staff was very friendly and the facility was quite nice. I was introduced to a sales person who proceeded to show me the vehicle, and test drive it. They were able to get me the color i wanted and got me at a payment I was happy with. Overall i was very pleased and would definitely recommend visiting the showroom! Thanks again. More

Sales rep was excellent! He made me and my mother very comfortable at the dealership. Gave us a great deal and i would deff recommend customers to Toyota of hackensack comfortable at the dealership. Gave us a great deal and i would deff recommend customers to Toyota of hackensack More

I have been going here for years. The staff is friendly , prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I retu prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I returned the sales manager took care of it with no drama.. Great place More

I purchased Toyota Rav 4 from this Dealership. First of all they didnt gave me competative deal. But that should not be part of your decision. Well the experiance of puchasing the vehicle was WORST WORST W all they didnt gave me competative deal. But that should not be part of your decision. Well the experiance of puchasing the vehicle was WORST WORST WORST !!!! They have 3 buildings (New Cars/ Used cars / Certified Cars) I was looking for Certified Rav 4 with third row seat. So I went in the certified building. Well hardly anyone cares about you that you are looking for a CAR. I met to Sales man guy Rich. He showed me Toyota Rav 4 2011 with third row seat. Now when he took me to the car he wasnt explaining much to me. He was behaving as if I already have RAV 4 and I know everything about this CAR. I was asking each and other option/feature of the CAR. I saw the CAR and left that day as I wanted my friend to have look the CAR and decide if that is good one. Next time when I went there they were sure that I am interested in buying this car and no matter what but I will buy that TOYOTA CERTIFIED RAV 4 2011. They offered me $17K for that car having approx 21K miles on the car. Well we finally settled down on that figure and proceeded. The CARFAX report said that CAR has window etches but really there CAR didnt, so I asked them to do the windows etching before they hand over the CAR to me and dont change the price which they agreed on. But after I filled the credit check application to take loan from Toyota finance things started changing. The sales guy was trying to help me or selling me Auto Insurance from one of his Agent to get his commission. They didnt handed me the paper which had breakdown of the Quote which they offered me. Well then we moved to the finance dept where I was supposed to take loan. The sales guy said me hey dont sit here .. this place is only for new customers... my foot they just ran my credit check and took downpayment and am I a old customer. Then we entered in the Finance Manager's cabin. He was talking a lot and parallely asking us to sign all the papers. He wanted me to sign all the papers without looking at them. Finally that is what happened. He added GAP insurance on the sales deal paper almost around $800 which I never asked them. But again that guy might be getting commision out of it. Before leaving from the Manager's cabin I asked why did my total amount going beyond the deal amount which they offered. He said this is what was offered and if you want to talk then dont talk here go to the person who talked. I was feeling as if I am in xxxx... Then I went to the sales dept where I came to know he has added GAP insurance and also charged me for the windows etching which was already mentioned in the advertisement. After 2 weeks of brining car to me I realized that they exchanged the original battery with one of the garbage battery they might had. Mine car was just 2 yrs old as I brought Toyota RAV4 2011 in 2013 how could the CAR didnt start up. I was calling Toyota Road side assistance (Which comes with 1 yr warrenty with certified car) each time I wanted to start the car. I still suspect how they did 160 point verification (which is part of Toyota Certification) where the battery's life was over. Finally dear I would say that below are the points if you are still willing to purchase car from this location. 1. Have the offered deal paper or a copy with you till you take away CAR with you. 2. Show them but dont hand over the downpayment cheque to them till you take away CAR with you. 3. Ask for three set of keys - that is what you should get and everyone gives it. 4. Take your time.. to read each and every document before signing it. If you dont understand ask them 100 times but dont dont dont sign. (you are giving them money) they should increase staff if they have more customers. 5. Check the car from inside and outside .. take your time dont worry if the sales person doesnt stands with you while you are inspecting the car. Happy Hunting ... I would wish no one would be victim of this fraud dealership. I even suspect why there are two kinds of review here One very positive one very negative.... Its all upto you (I dont know if the positive one's are real buyer's or not) More