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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,841 Reviews

1,841 Reviews of Toyota of Hackensack - Service Center

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March 24, 2022

Any time I need a repair on my vehicle they accommodate me. They let me know what repairs are needed. More

by Morettag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with our service department is always accommodating. Thank you for allowing us to service your vehicle! We appreciate your business!

March 23, 2022

Excellent service with friendly attitude and speedy appointment plus convenient hours of opening as well as days More

by Kj3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
Mar 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit with Susan was both friendly and speedy! We appreciate your business! Thank you for choosing us for service!

March 23, 2022

Excellent people and very nice service , my car good. Thank you , for service for person Toyota Hackensack. More

by emmy_rodri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Susana in service provided excellent customer service in regards to your vehicle. Susana is one of most requested service advisors! Thank you for choosing us for service! We appreciate your business!

March 23, 2022

Service was prompt and people were knowledgeable. I will return for service here in the future. More

by jraew80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was both prompt and informative! Thank you for choosing us for service! We appreciate your business!

March 22, 2022

Exceptional service. Very quick and got my truck back very clean Will always use them for service More

by Gypsytr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the truck you service with us always comes back quickly from the servuice department. Thank you for servicing with us! We appreciate your business!

March 21, 2022

I went for power steering flushed but they didn’t do it it looks the same, more honest More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Mar 24, 2022 -

Toyota of Hackensack responded

Sorry to hear that your experience in service was below your expectations. May we ask why you feel that the power steering was not flushed?

March 20, 2022

Just a bit pricey but great customer service. Could be better about the estimate for waiting time. I always get quoted but in the end, i wait longer than quoted time. However, i always get qualit More

by LEXXYSARMIENTO81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Mar 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are aware of requests for estimated waiting times to improve. It is something we are constantly working on to better. We appreciate your business! Thank you for servicing with us!

March 20, 2022

In terms of customer service, am extremely disappointed in the service department. Perhaps one of the worst I’ve ever dealt with. Used to be good, but my most recent customer service interaction has solid More

by BRIANDONOHUE19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat
Mar 24, 2022 -

Toyota of Hackensack responded

Sorry to hear that your experience was unsatisfactory. Could you provide details on who you dealt with and the what the issue was?

March 20, 2022

Servicio de atención a cliente para mantenimiento es muy malo muy groseros patanes falta de educación More

by Juan_cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Puentes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Garcia
Mar 21, 2022 -

Toyota of Hackensack responded

hola juan con quien usted trabajo en servico? Mario y ramon no son partes del eqiupo del servico. por favor si puedes remover sus nobres de este review.

March 20, 2022

I came in for a needed battery check and oil change. They reclipped my side fender panel without my request. That made me very happy in saving a trip to the body shop. The little extras in service are More

by DEBBIEM8VIOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miriam Shanken
Mar 24, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! It sounds like the service department saved you a trip to the body shop. The little extra in service may have saved you quite a bit in money and in time. We appreciate your business! Thank you for servicing with us.

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