Toyota of Hackensack - Service Center

Very disappointed. Replaced driver side fender liner. The part was overpriced more than $65. I have the price comparison from another online part seller for the same product number. The fender liner, wheel o part was overpriced more than $65. I have the price comparison from another online part seller for the same product number. The fender liner, wheel opening pad and clips/screws cost a total of $114.02 whereas Toyota of Hackensack charged $ 183.89, and that was after negotiating with the Service Manager Paul. The original quote was $347 (I guess parts $190 +labor $ 157). Service was shabby and a 30 min job was assessed a labor charge of 1 hour ($144.11). The handover of vehicle was nothing short of humiliation. Why? Because I questioned the overpriced part and service charge? I heard one of the mechanics curse the F word as he handed the documents and left the Service Managers desk. It took 30 mins to get the vehicle out of the dealership though it was ready to go. And it took only 30 mins because I kept walking to the Service Managers desk. Checked in at 2:10 pm. Promised returning time: 3:45 pm. Car was ready at 4:15 pm. Delivered at 4:45 pm after walking to the service managers desk 3 times. Upon receiving the vehicle, notice that the hood was not shut properly. I could clearly see the cracked open hood from a distance but the delivery guy never noticed it. If the mechanic did not care then why would he? Imagine if I had driven the car on a highway at 75 mph with the hood not closed shut? I opened the hood to see the prop rod totally out of place and the hood clamps seemed hammered. Clear sign that the mechanic had shut the hood multiple times incorrectly and jammed both the prop rod and hood clamp. Did he ever care to see if the prop rod was in place before jamming down the hood? Went looking for the Service Manager, nowhere to be found. Walked straight into the service area and another mechanic offered to help to release the hood clamp and he successfully shut the hood. I had no hood closing problems prior to this incident. I guess the mechanic whoever serviced the car jammed the hood so many times in anger that the clamp was out of place. And to top it all, the service mechanic returned the car with broken fender liner clip, the very clip he installed 30 mins ago. There are no words to explain that nastiness. More

Easy to schedule and everything worked out with my car. I was there for my 5.000 miles service. The seating area was good too. was there for my 5.000 miles service. The seating area was good too. More

Good service for my car Thank you for my servicesThe Good service for my car Thank you for my services The problem was Resolved Thanks again I don’t have more to ask I see you soon ha Good service for my car Thank you for my services The problem was Resolved Thanks again I don’t have more to ask I see you soon ha More

Nice and people are very helpful and friendly I will recommend it to do the service at Toyota Hackensack . I like when they car wash your car . recommend it to do the service at Toyota Hackensack . I like when they car wash your car . More

I was very please with the work done on my car. Diana, the Customer Relations person was very professional and explained what needed to be done on my car the the cost associated with the repairs. the Customer Relations person was very professional and explained what needed to be done on my car the the cost associated with the repairs. More

Although we had to wait 4 months, car was delivered as promised. On date of pick up, Ana (Sales) and Mike (Finance) made sure we were out in a timely fashion. Also, Bob, who explained the features of the promised. On date of pick up, Ana (Sales) and Mike (Finance) made sure we were out in a timely fashion. Also, Bob, who explained the features of the car, was very thorough. More

Went in for a problem, walked out with another work done. Original problem was not even looked at despite repeated inquiry. I asked the service advisor to tell me what the issue with the tire sensor light wa Original problem was not even looked at despite repeated inquiry. I asked the service advisor to tell me what the issue with the tire sensor light was on. He could not even give me a quote for fixing that problem. Instead he focused more on the check engine light (o2 sensor) because it makes the dealership more money than the tire sensor light on issue. More

It was very easy to make a service appointment online and my car was done very fast. Everyone was extremely nice. It was a smooth, easy process my car was done very fast. Everyone was extremely nice. It was a smooth, easy process More

Very good service thank you el servicio más el tiempo de espera fue conveniente para esperar por lo prometido muy va excelente trabajo gracias espera fue conveniente para esperar por lo prometido muy va excelente trabajo gracias More

all was fine, repaired what was needed, timely, price competitive only suggested a few other items that needed attention without being too pushy. nice work competitive only suggested a few other items that needed attention without being too pushy. nice work More