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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,808 Reviews

1,808 Reviews of Toyota of Hackensack - Service Center

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October 18, 2020

Very professional customer service. The staff is friendly and attentive to all of the customers needs. The great service starts from the greetings to payment. More

by TONYVLDZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
October 17, 2020

I trust you, always satisfied with your job. I would like you to keep competitive prices and inform customers about best time to visit and save money. More

by elena2017476756@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that Jonathan was able to assist in your purchasing process! Thank you for your business! Enjoy your new purchase!

Jun 07, 2022 -

elena2017476756@yahoo.com responded

This time I was really disappointed by an advisor Joe Huncken

October 17, 2020

I was taken the minute I drove up for service, everyone was friendly and very helpful. Pick up was the same. Clean, prompt and efficient. More

by JSUTTON528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Chiabo
Oct 19, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your service visit clean, prompt, and efficient! We appreciate that you chose us for service! We look forward to handling your service needs in the near future!

October 17, 2020

Hello ... I've been dealing with this Dealership for over Ten ( 10 ) years now ! I have nothing but Great things to say about the place & Staff !! Please... Keep up the Great Work !! More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
Oct 19, 2020 -

Toyota of Hackensack responded

Thank for your 5 Star review! We certainly appreciate that you have frequented our establishment over the last ten years! We appreciate your business! Thank you for your support!

October 16, 2020

Great service., prompt service. Courteous staff. The waiting area is clean and meet pandemic restrictions. The coffee/tea area was clean. They washed my car for free. More

by MARYPERE99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
Oct 19, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with our service department was prompt and courteous! We appreciate that you chose us for service. We look forward to having you service with us again in the near future!

October 14, 2020

I was very happy with the service.Everyone was helpful. I work with Tyrone Munoz as my service Advisor. He provide me with feedback for my car. More

by CLARAAPPLEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone Munoz
Oct 15, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Tyrone provided excellent service during your service visit. We appreciate your business! We look forward to handling your service needs in the future!

October 13, 2020

Joe is always great and helpful. always gives me feed back about my car's condition and great pricing too . Brad takes care of me driving me back to work and picks me up on time to go back to pick up my More

by NSHOMANMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Oct 15, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Glad to hear that our service personal were helpful during your visit to us. We appreciate your business! We look forward to you servicing with us in the future!

October 13, 2020

They left me in the cold and rain for 20 minutes after they told me it was ready. they didnt apoligize. If it wasnt free i wouldnt go back. Three people came by to ask me what car i was waiting for. No on More

by DANIEL.SCHOENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Toyota of Hackensack responded

Hi Daniel, Sorry to hear about your experience. Based on the review you left, it sounds like you had a issue with our service department while leaving? You tagged the sales department in your review, but if possible we would like to speak to you regarding your experience. Please feel free to e-mail me Jay Rim Internet Director jrim@toyotaofhackensack.com

October 10, 2020

They should be a little more careful with the cars they gave me my car after washing it and the carpet was full of water and dirty inside on the dashboard. Mrs. Susana and Mr. Luis very kindly helped me More

by lubanaeilia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Susana
Oct 13, 2020 -

Toyota of Hackensack responded

Sorry to hear that the complimentary vehicle wash was not to your expectations. However, if we were able to resolve the matter as your review suggests, we kindly ask you reconsider the rating you left us. We do appreciate the feedback!

October 10, 2020

Stephanie was a perfect gem in dealing with my insurance Co. about a windshield glass problem. She contacted Co. and put me intouch with them and the needed work was done----Stephanie Apgar -Service dept More

by ACE2FISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Oct 13, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that Stephanie was able to assist in contacting your insurance company in regards to your windshield problem. We appreciate that you chose us for your servicing needs!

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