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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,825 Reviews

1,825 Reviews of Toyota of Hackensack - Service Center

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November 05, 2020

waiting area was covid ready. comfortable sitting, good service by suzanne. everyone was very polite. thank you. will be bringing the car back in the future More

by NOREENANN9561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
suzann
Nov 07, 2020 -

Toyota of Hackensack responded

That you for your 5 Star review! We our doing our best to make sire the service waiting area is cleaned multiple times a day. We are also trying to offer ample area for customers to sit and wait for their service to be completed. We appreciate your business! We look forward to having you visit us again for service!

November 04, 2020

Fast Response, No BS, from the start to finish said what they were going to do and came through. Very helpful and refreshing during these stressful times More

by CHEFMRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Park
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your purchase with to the point from beginning to end. We appreciate your business! Enjoy your new purchase!

November 04, 2020

Impressive level of customer service. Everyone I Impressive level of customer service. Everyone I encountered was professional, courteous, and friendly. The waiting area was kept clean and comfortab More

by scotslass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Stephanie is one our best service writers. We are glad to hear that everyone in the service department was both friendly and courteous. We appreciate your business! We look forward to having you service with us again in the future!

November 02, 2020

Best customer service! Never had a problem everytime. The best dealer in town. Ive been through a few dealership before and having alot of problems but never on you guys. Keep it up! More

by JOKJOKBIJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Corpuz
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your visit to us is always problem free and we provide the best customer service! Thank you for your business!

November 01, 2020

Professional and courteous staff. Clean and warm surroundings. Friendly and accommodating with scheduling customers . Wait time for work done is also reasonable. Time promised was done accordingly More

by infinity38s
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department was both courteous and professional during your visit! We appreciate your business! We look forward to having you visit us for service in the future!

October 31, 2020

Great service. My car was fixed quickly and efficiently. I was kept up to date on what the issue was and how much it would cost to fix. More

by ROHIT_DURVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Susana from our service department provided efficient and quick maintenance for your vehicle. We appreciate your business! We look forward to having you service again with us in the future!

October 31, 2020

I have 2 Toyota dealers near me but I always return to Hackensack for service because they take care of me very satisfied thanks to Susana Chicano she explained everything so well More

by NJBENJAMIN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Chiabo
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! The fact that you have two dealers within your vicinity and yet you travel to service here means the world to us! Thank you for your business! We look forward to having you service with us again!

October 29, 2020

My last visit was about the car service. I can say it was rather good - I have provided and demonstrated my concerns, and in 2 hours the problem was recognized and solved. Thanks guys! More

by Slava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Drew in our service department was able to provide assistance and diagnose the problem with your vehicle. Thank you for your business! You are very welcome!

October 25, 2020

I’m happy with you attention I’m not waiting too long, I’m happy with you attention I’m not waiting too long, the service is a great and fast in future I comeback to the dealer More

by josenivelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your time at the dealership was less than your expectations! We appreciate your business! We look forward to your next visit!

October 25, 2020

Great service.Promt pick up and return.Even hadthe car washed. Easy to make an appointment. Took care of recall at the same time. Will certainly use again. More

by JOAROLBI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie, Brad
Nov 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that that Stephanie from our service department provided prompt service with both pickup and delivery! We appreciate your business! We look forward to being your dealer of choice for your servicing needs!

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