Toyota of Hackensack - Service Center

Excellent Maintenance Service I purchased my 2020 4Runner here and had a great experience, no hard sell or pressure. Since then, I've brought my SUV here for maintenance service (v I purchased my 2020 4Runner here and had a great experience, no hard sell or pressure. Since then, I've brought my SUV here for maintenance service (versus to a location closer to me in Edgewater) and have had nothing but professional, friendly, attentive service. Last weekend right after a regular maintenance service, I drove over wet asphalt which was unmarked. Stephanie, my awesome service advisor, said to bring my SUV back to the dealership to see what they could do. They got most of the thick asphalt off my ties and made recommendations along with suggestions for what to watch out for. They are so helpful here, both sales and service. I wouldn't hesitate to recommend this dealership to anyone who is in the market to buy, lease or have their car serviced! More

Excellent Service They were efficient, punctual and friendly. The best part is that pick up and drop service they provide to customers within a 5 mile radius. They were efficient, punctual and friendly. The best part is that pick up and drop service they provide to customers within a 5 mile radius. More

4th Complimentary ToyotaCare Service The team and staff at Toyota of Hackensack are always professional, courteous, friendly and helpful. During the Pandemic, the location was clean and s The team and staff at Toyota of Hackensack are always professional, courteous, friendly and helpful. During the Pandemic, the location was clean and spotless. I felt safe in the environment and everyone was able to handle my needs quickly. More

As always, excellent service, including knowledgeable, courteous and helpful staff. With the recent Covid 19 it was good to see precautions being taken during service. courteous and helpful staff. With the recent Covid 19 it was good to see precautions being taken during service. More

The staff was friendly from the time I entered. Although it was a long time to work on the recall and service, I was told ahead of time. There were no unpleasant "surprises. I was happy ! Although it was a long time to work on the recall and service, I was told ahead of time. There were no unpleasant "surprises. I was happy ! More

Great customer service, slightly pricey the customer service is super friendly and helpful, the pricing for some of the service items are a little high. and the itemized bill is a little con the customer service is super friendly and helpful, the pricing for some of the service items are a little high. and the itemized bill is a little confusing but other than that - no negative reviews More

Excellent service. Car was finished in a timely manner. Stephanie was extremely helpful in letting me know what additions were needed for service and which could wait till my next appointment. Considering Stephanie was extremely helpful in letting me know what additions were needed for service and which could wait till my next appointment. Considering the crazy times we are in its quite amazing to see such a friendly staff and not a crazy wait time. More

Excellent The way everything was set up to deal with the Covid-19 crisis was terrific - doors were open so we didn't have to touch anything. Social distancing e The way everything was set up to deal with the Covid-19 crisis was terrific - doors were open so we didn't have to touch anything. Social distancing everywhere. Appointments spread out so there was no crowding. I was so relieved. I hadn't wanted to go for an appointment but staff assured me that it would be safe. More

The service department is super quick and efficient. We didn’t need an oil change so the team suggested actual services needed instead of selling us unneeded service. didn’t need an oil change so the team suggested actual services needed instead of selling us unneeded service. More

Dealership is good but service department is ver much poor taking very much long time no car wash no cleaning of car even they are unable to do wheel alinghment poor taking very much long time no car wash no cleaning of car even they are unable to do wheel alinghment More