Toyota of Hackensack - Service Center

NEVER AGAIN Went in for engine vibration and recall issue. Staff is less then friendly almost as if they hate working there. No sense of valued customer servic Went in for engine vibration and recall issue. Staff is less then friendly almost as if they hate working there. No sense of valued customer service. Anyway. ... I explained my issue to joe after 2 hour's he stated he didn't find a problem and he sent me on my way.. lol. U would think he would ask me to take a ride with him and explain the issue while driving the car. They adjusted my recall mats with out even a vacuum or wash.. no loaner car available either. More

Excellent Service Took my wife's 2013 Prius V Wagon for 15K service without an appointment. Was in and out of the dealership in just a little over an hour. Very courteo Took my wife's 2013 Prius V Wagon for 15K service without an appointment. Was in and out of the dealership in just a little over an hour. Very courteous and helpful. When purchasing the vehicle, however, I found their sales department to be a high-pressure low-class operation with the typical "how much do you want to pay per month" sales pitch. We purchased from Prestige Toyota which was a straightforward sales operation with no low-end games. But I would not hesitate to bring the Prius back to Toyota of Hackensack. More

Toyota of Hackensack, NJ has changed...for the better! Hence my 5 star rating across the board. For the last several years, I have brought my 2000 Toyota Avalon XLS to this dealership. Admittedly, there h Hence my 5 star rating across the board. For the last several years, I have brought my 2000 Toyota Avalon XLS to this dealership. Admittedly, there have been an occasion or two over this time period where the level of service I received was sub-par (i.e., I requested that the car be washed after an oil change and Service did not do it). That said, my most experience was an about-face / 180 degrees. In fact, the level of service was awesome! To be more specific; they took the time to detail all of the servicing needed on my car (the Service Representative I worked with, Rudy, was professional, timely, and polite), provided me with a "loaner" car, gave me a good price for all of the work (which was quite extensive in nature)...and yes, washed my car. All of the Toyota representatives I encountered came across as friendly and professional...and they smiled a lot. In summary, I would recommend Toyota of Hackensack for your servicing needs - - you may be (pleasantly) surprised. - RJM More

They washed my car! I bought my car from this dealership in 2003 and have been taking my car there for service since then. Every time I go, the experience is consistentl I bought my car from this dealership in 2003 and have been taking my car there for service since then. Every time I go, the experience is consistently good. (except one time and that was an anomaly so I will ignore it). The car has been a dream to own and I have to credit the dealership for maintaining it so well. The staff are friendly and try to accommodate the customer's needs. And THIS time, THEY WASHED MY CAR! They cleaned the inside and washed the exterior. I was amazed. BEST service ever! More

Sale cars My boyfriend and I needed to get our corolla serviced. We met A salesman walking around and he asked us about what we were driving. I was not looking My boyfriend and I needed to get our corolla serviced. We met A salesman walking around and he asked us about what we were driving. I was not looking to get a new car but my boyfriend Was talking to him. Salesman was Armando. He asked if he can appraise my car and I said sure. Then he showed us the new corolla and it was so beautiful. I wound up buying the car and trading my old one in. I love the car. The experience was great Armando was very patient and even helped us compare insurance companies so we can save money. My boyfriend and I are really happy to have met him. The next day I left my ez pass and he came and gave it to us directly. I already recommended my friends to go to Hackensack. More

Wow! They tried to rip me off! I'll be straight to the point. I needed a couple (2) of O2 sensors replaced. The said parts and labor would be 972.80 to be exact!!! Outrageous! I t I'll be straight to the point. I needed a couple (2) of O2 sensors replaced. The said parts and labor would be 972.80 to be exact!!! Outrageous! I told the service salesman to forget it. He said to me, that the parts were like 500 bucks. I bought the 2 sensor from Toyota dealership and they were 390.00. So lets do the math: 972.00-390.00= 582.00 labor! I took my car to the Goodyear mechanic, 115.00 +tax labor. Need I say more? I will not come near this dealer for service, much less for sales. More

Rudy Espana was particularly helpful to me on March 25/2014 when I came in last minute. I came to Toyota on my lunch break and despite how busy it was, he understood that my problem was a quick thing t 25/2014 when I came in last minute. I came to Toyota on my lunch break and despite how busy it was, he understood that my problem was a quick thing to resolve. He got my car up on the life and I was in and out of the shop in 30 minutes! Thanks Rudy! I brought my boss a cup of your great cappucino and he hardly knew I was gone....Aviva Weldon More

I was is dire need of routine service (light on dashboard told me so) and I called late Thursday, Rudy Espana fit me in first thing Friday morning. He said it would be an hour and service completed in 45 mi told me so) and I called late Thursday, Rudy Espana fit me in first thing Friday morning. He said it would be an hour and service completed in 45 minutes, plus they even had bagels. Dealing with Rudy was a pleasure, I joked and asked him if I could put his contact info in my phone and he said "absolutely." I love this kid, he is like the son I never had. More

This dealership is just too good to be true. for ten years now, they have treated me like i owned a Rolls-Royce, or as if i was wealthy or important dignitary or something. they have always gone beyond years now, they have treated me like i owned a Rolls-Royce, or as if i was wealthy or important dignitary or something. they have always gone beyond expectations, & i know if they treat me this way, they must treat every customer royally as well. i will always have my automobile serviced at toyota of hackensack! even when i finally have my Bentley! HA! More

this service manager went out of his way to sign me in, explain the service, charges and have my car ready before the promised time. explain the service, charges and have my car ready before the promised time. More