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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,834 Reviews

1,834 Reviews of Toyota of Hackensack - Service Center

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November 19, 2011

I WAS PROMISED a catalytic converter and a sideview I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to More

by nathoousa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RON, XENIA in SERVICE
Dec 08, 2011 -

Toyota of Hackensack responded

Toyota of Hackensack always works to give the best service to our customers. We attempt to get all parts at the lowest price and give those savings to our customers. Jonathan Brett does a wonderful job of working with our clients and making the process as smooth as possible.

August 26, 2011

I was sold a part that turned out to be used and that cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I neede More

by jjy2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
parts department
Sep 08, 2011 -

Toyota of Hackensack responded

At Toyota of Hackensack we are sorry that you feel you were sold the wrong part. Our certified technicians are very accurate and professional with their work. Our rates are below almost all other dealers in the area.

July 07, 2011

Stay away! I was visiting NJ and needed a fan belt repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it u More

by SLP2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept.
Jul 22, 2011 -

Toyota of Hackensack responded

We at Toyota of Hackensack are sorry that your service appointment was not to your satisfaction. Sometimes in service the problem goes deeper than originally disagnosed, and with a loaner to get home we try to make sure that you are taken care of as a customer. We always try to be sure that even when the situation is not perfect, that we treat our customers right!

February 15, 2011

During the first snow storm this year I was in an accident that messed up my back right light and trunk. I waited a few days trying to figure out where I would go. I'm new to North Jersey, and very More

by roryvinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 17, 2010

Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic More

by cseverino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and Service Managers
August 17, 2010

Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic More

by cseverino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and Service Managers
August 12, 2010

Terrible service,never call back,only call after toyota open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not More

by l2354
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jonathan Brad,Rudy Espana
May 24, 2010

They are nice to you when you are coming in to buy. But once they made their money, you are on your own. I have called Toyota costumer service, but they weren’t much help ether. All they did was contactin More

by levitauber
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager
March 25, 2010

Why do they bother to have a phone number if they never answer it? I called the service department at least 15 times (I am a patient person) over the course of 4 days. Not once did they answer the phone. More

by thefred4000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
a hispanic guy
July 10, 2009

Brought the car in for engine light check. Was quoted $99 to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so m More

by erniecheung
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith (Service Rep) Sean (Service Mgr)
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