Toyota of Hackensack - Service Center

This was my first service experience with this dealership since the vehicle was purchased from them about two years ago. I was anticipating attempts to up-sell services but that did not happen. I dealt wit since the vehicle was purchased from them about two years ago. I was anticipating attempts to up-sell services but that did not happen. I dealt with Bill over the phone and when I mentioned the services I wanted performed, he was nice enough to alert me to the coupon online for the timing belt service which saved me 20%. Bill went above and beyond and had some extra checks performed on the truck and topped it all by having the car washed. More

I have been all my cars from this dealership for the last 13 years and use there service department and all is could say is that there the best quality service and there sales people are great I always leave 13 years and use there service department and all is could say is that there the best quality service and there sales people are great I always leave feeling I got the best deal weather purchasing a new car or the service department. If your going to buy a new car see Joseph Giglio when you buy from him you know your getting a good deal More

I have been going here for years. The staff is friendly , prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I retu prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I returned the sales manager took care of it with no drama.. Great place More

I questioned multiple times why a "clogged drain tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this w tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this was a maintenance item, which was not covered under the warranty that the debris was caused from an external factor. I stated that a different dealership says that it should be under warranty. An hour later, the other dealership provided me with a "TECHNICAL SERVICE BULLETIN" stating that all Scion Tc's from the year 2011-2013 exhibits a condition "where water is leaking from the HVAC system. This is caused by the HVAC drain tube becoming clogged with debris." Toyota of Hackensack ripped me off $117.70 for a job that took less than ten minutes to complete. SHAME ON YOU! A formal complaint to headquarters has been filed. I WILL NEVER GO HERE AGAIN! They just lost a loyal customer. More

Dominick was excellent! He is the reason I will keep returning to Toyota of Hackensack for service! They truly know how to take care of their customers. returning to Toyota of Hackensack for service! They truly know how to take care of their customers. More

I have purchased two vehicles from Hackensack of Toyota. A major reason has been the valuable service and staff. Cedric Hopson is recognized by many customers for his knowledge, courtesy, and attention to A major reason has been the valuable service and staff. Cedric Hopson is recognized by many customers for his knowledge, courtesy, and attention to the specific requirements of each vehicle. I have recommended Hackensack of Toyota to family and friends based upon my interaction with Cedric Hopson. He brings credit to the entire dealership because of his professionialism and attention to detail. More

I came into the dealership for routine service; as usual Cedric Hopson is my service advisor and he did an excellent job as usual. Great service expierence overall. Cedric Hopson is my service advisor and he did an excellent job as usual. Great service expierence overall. More