Toyota of Hackensack - Service Center

Very very satisfied and excellent The wait is not too long and the the wait room is very clean long and the the wait room is very clean More

The staff here is friendly and courteous. Service is excellent. Will definitely return for future maintenance. Service is excellent. Will definitely return for future maintenance. More

Excellent service of Toyota Hackensack and assistant service manager very helpful and very understanding about my vehicle service service manager very helpful and very understanding about my vehicle service More

That's great experience for me. Hope you're doing well and keep go do better. Hope you're doing well and keep go do better. More

Excellent service. Friendly, professional and works with the customer. Very glad to work with this dealer. Friendly, professional and works with the customer. Very glad to work with this dealer. More

Everything was fine except for setting the tire pressures. The plate on the door frame calls for 30 psi. After an hour of driving I checked the pressures and they all were 37 psi - way to high. Thi pressures. The plate on the door frame calls for 30 psi. After an hour of driving I checked the pressures and they all were 37 psi - way to high. This has happened when I bring my truck in in the winter and was told they put in higher pressures to prevent the low pressure warning from alerting on cold days - I understand but do not like it. But there is no reason to set pressures to about 34 psi when the outdoor temperatures will be no lower then 60 for 2 or 3 months. I'll have to tell them the tire pressure I want. More

Went in they diagnosed said I’m covered. Waited 4 days for the part. Made me make an appt wasted PTO for them to tell me we can’t service today we’ll get back to you. Never got back to me. W Waited 4 days for the part. Made me make an appt wasted PTO for them to tell me we can’t service today we’ll get back to you. Never got back to me. Waited another 3-4 days for them to say they have no idea. Complete waste of time. I would avoid coming here if I was you just to avoid headaches. More

Excellent service A+ for the staff they make you feel like real human being. family like real human being. family More

I had a great service experience. Waiting area was comfortable and the wait wasn't too long. Waiting area was comfortable and the wait wasn't too long. More

If I could give less than one star, I absolutely would. I will be sharing this extremely disappointing experience with all my friends and colleagues. On June 14th, 2025, I arrived at 7:00 AM for a sched I will be sharing this extremely disappointing experience with all my friends and colleagues. On June 14th, 2025, I arrived at 7:00 AM for a scheduled two-hour appointment to diagnose an issue with my vehicle. I was told the problem was with the car’s roof and that a part needed to be ordered, which would arrive the following week. I returned as instructed on June 21st, 2025, and waited for three full hours, only to be told by service advisor Joe that I would need to return yet again the following week — with no explanation provided. Then on June 28th, 2025, I arrived at 7:00 AM for the third time, and waited in the reception area until 2:00 PM. When I asked Joe Evans why the delay, I was told the mechanic was already working on my vehicle. But when I spoke directly with the mechanic, he informed me that they had not even started, and would only begin work at 2:00 PM. This means I was left waiting seven hours, watching multiple other customers who arrived after me get their cars serviced and leave — while my vehicle sat untouched. The repair itself took only one hour, yet I was kept waiting a total of over eight and a half hours, with no transparency or proper explanation. I was then offered a free car wash as compensation — which I find both insulting and unprofessional. My time, which was wasted across three visits, including a full workday, deserves more than a basic courtesy. This experience reflects a complete lack of organization, customer care, and respect for people’s time. I am formally requesting a proper and satisfactory compensation for the inconvenience, delays, and disruption caused to my professional commitments. More