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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,807 Reviews

1,807 Reviews of Toyota of Hackensack - Service Center

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April 21, 2024

Excellent,and knowledgeable staff and courteous. The smell of coffee in lounge area is too much. More

by GHOUSUDDINMOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was above and beyond your expectations. We apologize for the smell of coffee in the service lounge. Unfortunately, the coffee in the service area is quite popular! Thank you for choosing us for service. We appreciate your business!

April 19, 2024

technician needs more training. couldn’t identify a between a tire plug and a ran over chewing gum. and as well as the assistance service coordinator who too does not know the dif More

by ism4455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, some service issue cannot be immediately identified or resolved if we cannot replicate the issue you are experiencing. We regret not being able to provide assistance in this matter.

April 19, 2024

Toyota car is the best one to me & when the comes to me I will always deal with Toyota More

by AAGHA3612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you chose us for service. Thank you for your business!

April 13, 2024

E v e r y t h i n g g o o d ! Thanks More

by Dimasik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
April 12, 2024

Very caring for their customers. Everything went smoothly. I highly recommend this dealership to all who are interested in Toyota vehicles More

by SATTWA.123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green
April 12, 2024

Thank you to the Toyota Team. My car issue was resolved and I got the car back in a timely manner. I appreciate the efforts of each member. More

by LGURNANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service team
April 10, 2024

Diligent, cordial and willing to help makeyour car run smoothly! They are also time conscious. More

by DC082175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisaa Giordano
April 08, 2024

I am not satisfied with the service, first the person who serves me is not even able to look at me, second I consider his behavior a bit rude, then I tell him that the car is failing when I turn it on and he More

by MARIAJOSEDAVIDBZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2024

Excellent service and communication. My issues were resolved in a timely manner and the service advisor (Marissa) was in touch with any updates on the vehicle. Highly recommend the servi More

by WALIBUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
April 01, 2024

Staff is knowledgeable and helpful, and they have customers’ best interest at heart. Transparent and never oversell anything, which is rare in the industry. More

by ALIKHAN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Loonam
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