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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,815 Reviews
Call Service Center (201) 488-7777

1,815 Reviews of Toyota of Hackensack - Service Center

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May 04, 2024

Great experience with service center in and out quickly. Dana was very helpful, efficient and professional. More

by Inoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Dana was helpful, efficient, and professional during your service visit. Thank you for choosing us for service! We appreciate your business!

May 03, 2024

The service department was great as always. Everyone I interacted with was friendly and professional. More

by MELLOWDJ
Recommend Dealer
Yes
Employees Worked With
Dana
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May 04, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you experience with our service department was great! We appreciate your business! Thank you for choosing us for your servicing needs!

April 30, 2024

My 2018 Camry XSE was making a weird sound so I took it up to Toyota of Hackensack. I have had my car serviced there many times before with nothing but great experiences in the past. They were able to diag More

by 201Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson (Service Manager)
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! First off, thank you for actually taking the time to leave us a review regarding your positive experience here with our service department. We are glad to hear that we were able to diagnose the issue quicky and quoted you a price under what another dealership quoted you. We appreciate your business! Thank you for servicing with us!

April 29, 2024

I get the card back after the service dirty and bird dump on the car. More

by PRINCEME10
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We offer complimentary vehicle washes for service clients. You must request this service from your advisor. As for the bird "bump" the dealership is not responsible for local wildlife.

April 27, 2024

service was good. will recommend others. Will recommends other to buy toyota and also to buy parts. More

by JS_PATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We certainly appreciate that you chose us for service! We appreciate your business! Thank you for servicing with us!

April 27, 2024

Waiting time 3 hours 9. 00 am ti 12.10 pm . Tire rotation, engine belt and battery change. More

by ARBENPRIFTI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We appreciate that your service time was longer than expected. If your service was on a Saturday, wait times are longer than usual. Our service center faces more traffic during weekend hours since people are off from work. We apologize for the longer wait times and appreciate your understanding in this matter.

April 24, 2024

I was not satisfied with the service. My issue was not resolved and they made no effort to work with my and resolve anything. Not coming back here again. More

by DAVESLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Hopson
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Apr 25, 2024 -

Toyota of Hackensack responded

Hi Dave, sorry to hear that your issue was not resolved. If you could be a little more descriptive on what transpired it would certainly help us address your concern. Was it that the service department made an attempt to resolve the issue and was not successful?

May 15, 2024 -

DAVESLK7 responded

Hello. I was hoping you would respond to me to at least try to resolve my issue. But obviously you have no interest in that.

May 21, 2024 -

DAVESLK7 responded

I brought the car in because the heat only works for 30-40 minutes. Then it starts blowing cold. I increase the temp and it only warms up for a few minutes. Until it just starts blowing cold air. The technician told me he checked it and found nothing wrong. For me to put the heat on max high temp and max fan speed. Since I got the car I never put the heat higher thAn 72. And never had to crank the level to the max. He then tells me on the phone “ I’m not gonna drive your car for an hour” when I asked him how long he let the car run. I got the extended warranty just in case something happened with this car. Now I feel it was a waste of money. I was charged a diagnostic fee but Marissa was nice enough to only charge me half but I still had to pay and the car still has the heat issue.

April 22, 2024

Nice people, very clean, on time, fast and good service, I'm so grateful and happy. More

by MILI2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the maintenance of your vehicle was respectful of your time. Thank you for choosing us for service. We appreciate your business!

April 21, 2024

Excellent,and knowledgeable staff and courteous. The smell of coffee in lounge area is too much. More

by GHOUSUDDINMOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was above and beyond your expectations. We apologize for the smell of coffee in the service lounge. Unfortunately, the coffee in the service area is quite popular! Thank you for choosing us for service. We appreciate your business!

April 19, 2024

technician needs more training. couldn’t identify a between a tire plug and a ran over chewing gum. and as well as the assistance service coordinator who too does not know the dif More

by ism4455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, some service issue cannot be immediately identified or resolved if we cannot replicate the issue you are experiencing. We regret not being able to provide assistance in this matter.

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