Toyota of Hackensack - Service Center

Unpleasant receptionist. Waited too long just for 1 tire change. Uncomfortable chairs & dirty. Could have done better. Waited too long just for 1 tire change. Uncomfortable chairs & dirty. Could have done better. More

Great Customer Service start to finish The Shuttle to & from is a BIG plus! EXCELLENT! from is a BIG plus! EXCELLENT! More

Good customer service, very satisfied with wok and time of service been delivered on time. of service been delivered on time. More

I feel very good about getting my car serviced at hacken sack Toyota. Have a nice day sack Toyota. Have a nice day More

Honest and patient salesmen and finance admin make this a dealership to go to. They never mislead a potential client. Their service department waiting room is clean and inviting, and they take good care o a dealership to go to. They never mislead a potential client. Their service department waiting room is clean and inviting, and they take good care of your car More

Excellent service, and attention from the staff. My vehicle was returned in excellent working condition. My vehicle was returned in excellent working condition. More

Excellence above and beyond. Always very satisfied with all the staff and the service department is excellent. Always very satisfied with all the staff and the service department is excellent. More

I’m satisfied. My service manager Susana is a nice and very helpfull lady.more power Susana.. My service manager Susana is a nice and very helpfull lady.more power Susana.. More

Toyota of Hackensack has been my and my family's go-to for decades. Always great service from a great team. for decades. Always great service from a great team. More

Cheating people change belt not necessary rip 200 dollar. don’t trust them. Just don’t beleive them. The guy comes couple of xxxxxxxx for around six hundred dollar and tells me your belt needs to be changed g don’t trust them. Just don’t beleive them. The guy comes couple of xxxxxxxx for around six hundred dollar and tells me your belt needs to be changed got discolored.. need to be changed. I was jet lagged at that moment and ask them to change. Within five minutes I told them to STo changing cause it can go for 60 to 100. Discolor outside the belt means nothing. The rep say its too late the belt is off in five minutes and he said he was not talking about performance of belt and he showed minute discoloration on drive belt that power battery. Since I agreed to it I need to pay. The belt come off in five minutes put back mY be 10 minutes and charged me 179 for labor and replace similar but not original belt for 15 dollar . Comes around two hundred. The service manager calls me and tells me since car already ran 50000 miles 4 years old and even there is no crack and looks needed to be changed. The manual tells us to inspect the crack on belt and not minute discoloration and warrented for atleast 60000 miles and last100000 miles or more. Even being professional they want to beleive you that they are not skimming you. Manager was worried and try to convince me three times . I told them I will write a factual and complete report on them if I get oppertunity. Think about it they are stooping that low to cheat you 200 dollar wasn’t that great amount. Given the oppertunity they will come with more xxxxxxxx and rip you of. This dealer has no same. You will fell ashamed to talk with them and only best way to pay them . They are worms . More