Toyota of Hackensack - Service Center

The mechanics there do their job properly. My car gets fixed completely as requested. All the prior mechanics I've been to pretend they fixed my car, and eventually I find out they partially a My car gets fixed completely as requested. All the prior mechanics I've been to pretend they fixed my car, and eventually I find out they partially attempted to resolve the issues and I get fully charged. I would beware about requesting for your car back at a certain time, because they keep your car hostage until they completely fix your car on their own time. They will lie to you about timing. If you have a job you must get to on time, it's best you take a few days off just to be safe. Once they start working on your car, they don't want you to take it back and return it for fixing it on your own schedule. Despite my car being promised at a said time, I was lied to, and it was given 45 minutes later. More

Great staff and communication. They were attentive and let me be aware of anything necessary for my vehicle. They were attentive and let me be aware of anything necessary for my vehicle. More

I did not have to wait to long to get the service my car need it at that time. need it at that time. More

Front desk ladies are on point. The repair managers are either overwhelmed or don’t care. Had to ask for loaner, had to call about three to four times a day for any idea or help reg The repair managers are either overwhelmed or don’t care. Had to ask for loaner, had to call about three to four times a day for any idea or help regarding my vehicle. I’m looking to purchase a new Toyota. Had to complain to sale to find out about my car under repairs was ready More

I had a recall for my car and was time for maintenance so they combine both. Very happy with scheduling, did not wait long and friendly staff. they combine both. Very happy with scheduling, did not wait long and friendly staff. More