My husband and I had set up an appointment with Charlotte to test drive a couple cars. When we got to the dealership it turned out that she wasn't even there that day. We were taken care of by Andres. He was great. He quickly got the RAV4 model we wanted to look at and didn't have any problems with us trying our carseat out. We also test drove a Prius hybrid and tried the carseat there as well. He talked to us about the features of the cars and asked us what things we were looking for without being pushy. We didn't feel pressured to buy or give an answer just then, which was great because we had a fussy baby by the end of the test drives and had to go home. Andres called us a little less than 2 weeks later, but we ended up going with another vehicle at another dealership. He understood and didn't press the issue. It was great!
The only thing I didn't like was the dealership itself, when we went inside so Andres could look up the vehicles we wanted to test, the people at the front desks had their masks hanging off their ears and there were other sales people who didn't have their masks on either.