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Toyota of Hattiesburg

Hattiesburg, MS

4.5
77 Reviews

6461 US Hwy 98

Hattiesburg, MS

39402

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77 Reviews of Toyota of Hattiesburg

June 02, 2025

I just do not like when my vehicle is brought into the shop and when I get it back my air stem covers are missing you ask the guys where are they no one knows More

by Jettie Jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
Jun 04, 2025 -

Toyota of Hattiesburg responded

Jettie, I apologize for the inconvenience with your air stem covers. This is not the level of attention to detail we strive for, and I'd like to help resolve this issue. Please feel free to reach out so we can make it right. Thank you, Madison Daniel - Customer Relations Manager - mlee.toyota@gmail.com

May 31, 2025

Charged for a tire rotation and then after a 2 1/2 hour wait they didn’t do it. (I marked my tires and they viewed the camera and admitted it wasn’t done. Changed my engine air filter. I got a guy to show More

by Vickiebowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalen Johnson is my service advisor and he does a great job communicating. Unfortunately, they need more employees like him doing the actual work instead of the people they have working there.
Jun 04, 2025 -

Toyota of Hattiesburg responded

Vickie, I'm sorry to hear about your experience. It sounds like we missed the mark on several fronts during your visit, and I apologize for any inconvenience caused. Please reach out so we can address these issues directly and ensure everything is properly taken care of. Thank you, Joy Dawson - Service Manager - service@toyotahattiesburg.com

May 10, 2025

The nicest people, everyone! Very comfortable waiting area. Kept in contact with me while I waited . More

by cindy.green38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 12, 2025 -

Toyota of Hattiesburg responded

These are all things we love to hear! Thank you for the great support of Toyota of Hattiesburg, Cindy!

April 27, 2025

I was very pleased with the friendliness, helpfulness and knowledgeable salesman and finance guy that helped me with the purchase of the Highlander. More

by terrygregory56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Bryant
Apr 29, 2025 -

Toyota of Hattiesburg responded

Terry, we're delighted to hear that our team at Toyota of Hattiesburg made your Toyota Highlander purchase a pleasant experience. Thanks for the kind words!

April 23, 2025

Tech’s were friendly and very courteous, handled our issue in a timely manner. Overall, a great experience. More

by mcarlislesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Apr 23, 2025 -

Toyota of Hattiesburg responded

Thank you for sharing your positive experience with us at Toyota of Hattiesburg! We're glad to hear our team was friendly and efficient in addressing your issue. Safe travels until next time!

April 13, 2025

Satisfied with the task performed. But disappointed in the length of time it took to do it. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 17, 2025 -

Toyota of Hattiesburg responded

Hello, we are thankful that you were satisfied with the visit. In general, wait times are higher on Saturdays due to a half staff. An appointment during the week for oil change, tire rotation, and safety inspection will last 1.5 hours. Take care! — Toyota of Hattiesburg Team

April 08, 2025

Timing of the service was excellent,I done within 1hr or less..Overall customer service was great! More

by amandajohnson2878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Metezer
Apr 08, 2025 -

Toyota of Hattiesburg responded

Thank you for your review Amanda! We appreciate the feedback.

April 07, 2025

Great place I live in Laurel I will drive to Hattiesburg to get service I use to use Kim’s Toyota service was not as pleasant More

by Sdroberts41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Apr 07, 2025 -

Toyota of Hattiesburg responded

Thank you for choosing Toyota of Hattiesburg! We're delighted to hear that you're willing to make the drive from Laurel for our service. We appreciate your support and look forward to serving you again in the future!

Apr 08, 2025 -

Sdroberts41 responded

Great service and quick service great place

March 27, 2025

From purchase of my Highlander to contact on scheduled servicing it has been a very good experience. I will definitely be a return customer More

by lisa.barding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 27, 2025 -

Toyota of Hattiesburg responded

Lisa, we're delighted to hear that your experience with Toyota of Hattiesburg has been so positive! We look forward to welcoming you back for future visits. Safe travels in your Highlander!

January 26, 2025

Always prompt and great service. I would refer friends and family. Thanks for always helping us Ivan. More

by Bellerick53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Jan 27, 2025 -

Toyota of Hattiesburg responded

We're delighted to hear that Ivan and the team at Toyota of Hattiesburg have consistently provided you with great service. Thank you for recommending us to your friends and family!

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