Toyota of Hemet

Very good experience with Jake. Knowledgeable and asked when he didn't have the answer. Knowledgeable and asked when he didn't have the answer. More

Me enctanto el trato de el vendedor Arturo Ramire. En verdad ases muy bien tu trabajo . Toda la atención y dedicación que nos diste fue excelente gracias amigo En verdad ases muy bien tu trabajo . Toda la atención y dedicación que nos diste fue excelente gracias amigo More

Everyone was great and very friendly. They tried their best to give us good deals and we’re pretty honest too. I did appreciate that they kept my car reserved and really kept their word. They tried their best to give us good deals and we’re pretty honest too. I did appreciate that they kept my car reserved and really kept their word. More

My recent interaction with Gosch Toyota through a phone call, particularly with the manager, Sonny and Drie, was a distressing experience that left me utterly dissatisfied. The entire episode was a glaring call, particularly with the manager, Sonny and Drie, was a distressing experience that left me utterly dissatisfied. The entire episode was a glaring example of how a supposedly professional establishment can fail spectacularly at customer service and effective communication. Right from the beginning, the lack of professionalism displayed during the phone call was astounding. It was evident that the staff had no regard for providing even the most basic level of assistance. Instead of addressing my inquiries and concerns, they seemed disinterested and unengaged, giving me the impression that my call was an inconvenience rather than a valued interaction. However, the real low point came when I was connected to Manager Sonny. His attitude was condescending and dismissive, as if he considered my questions trivial and unworthy of his attention. Rather than attempting to resolve my concerns, he seemed more interested in ending the call quickly. This demeanor left me feeling belittled and frustrated, as I realized that seeking assistance from him was an exercise in futility. To my shock, during the course of the conversation, Sonny revealed his intention to add an additional $15,000 markup to the Toyota Tundra SR5 I was interested in purchasing. This blatant attempt to overcharge was beyond disappointing; it was a clear demonstration of the dealership's disregard for fair pricing and transparency. It was evident that they were more focused on maximizing profits at the expense of their customers' trust and satisfaction. The issues only compounded as the conversation progressed. Misinformation and miscommunication were rampant, leading to a series of unnecessary delays and confusion. It was abundantly clear that there was a significant lack of coordination and efficiency within the dealership's communication processes. Even after the call ended, the dissatisfaction lingered. The promises made during the conversation were not upheld, and it was apparent that the dealership was indifferent to the inconvenience this caused me. It was a stark reminder that their commitment to customer satisfaction was severely lacking. Reflecting on this experience, I deeply regret having chosen to engage with Gosch Toyota over the phone. The encounter was a stark reminder of how a simple phone call can illuminate the extent of a company's disregard for its customers. Sonny's demeanor, the shocking markup attempt, and the overall lackluster communication have left me with a sour taste in my mouth and an unwavering determination to avoid Gosch Toyota in the future. To sum up, my phone call with Gosch Toyota, especially the interaction with Manager Sonny, was a glaring example of how not to conduct customer interactions. Their lack of professionalism, dismissive attitude, and shocking pricing tactics have cemented my negative perception of the dealership. For anyone contemplating engaging with Gosch Toyota via phone, I strongly recommend reconsidering and exploring alternatives that value effective communication, fair pricing, and customer satisfaction. More

The whole process took a while, but other than the time, it was very pleasant it was very pleasant More

He was knowledgeable, pleasant, friendly, good conversationalist, neat appearance, excellent manners, an all around person you like to do business with......have a great day conversationalist, neat appearance, excellent manners, an all around person you like to do business with......have a great day More

Honest and up front, helpful with questions and concerns, provided all information, went above and beyond to assure us everything was covered and taken care of. provided all information, went above and beyond to assure us everything was covered and taken care of. More

Rick was my services manager and is very kind and helpful every time I go and do service for my car every time I go and do service for my car More

Jason Caudill as always, reliable, helpful, trustworthy. I always ask for him for my service needs. Gosch is doing a great job I always ask for him for my service needs. Gosch is doing a great job More

I had the best experience with Art Ramirez, and part with Alex, work more with Art I cannot complain the service was amazing! Buying my first car, was a blast at first I had lots of question but every one wa Alex, work more with Art I cannot complain the service was amazing! Buying my first car, was a blast at first I had lots of question but every one was answer. More