Toyota of Hollywood FL

Warm atmosphere, very kind and knowledgedable about what must be done 5 would recommend anyone with an issue to reach out have your car at Toyota of Hollywood must be done 5 would recommend anyone with an issue to reach out have your car at Toyota of Hollywood More

I was only there for an hour so that was good. I was not happy being told there was a $175 diagnostic charge when the problem was a gas door that would not open. They ultimately charged $122, whic I was not happy being told there was a $175 diagnostic charge when the problem was a gas door that would not open. They ultimately charged $122, which I still thought was excessive. The paperwork said I requested a multipoint check which I did not. It said it was done, but I didn't get the results. I asked if they checked/topped off fluids & tire pressure but was told they don't do that. Another customer sent her car back because she didn't get a complimentary car wash. I didn't either but just wanted to leave. They seemed disappointed that I didn't buy the car there, even though it's less than 5 miles from me. I did go there, but the dealership refused to order the car in the color and trim I wanted. I got it in Palm Beach County. I am also getting texts and emails to sell my car, which I would like to stop. I was going to get an estimate for body work for a damaged door, but opted not to. More

My experience with this dealership was one that will go down in history as one of the best I have had, since coming to America. Micheal answered all my questions and this greatly reduced the anxiety I had down in history as one of the best I have had, since coming to America. Micheal answered all my questions and this greatly reduced the anxiety I had and he encouraged me own and love my vehicle. Now I have a personal story to tell and to encourage new owners like myself, not to be afraid to walk into this dealership and drive out with any vehicle of their choice More

I was not happy with the service on my car. After I got home, 2 sensor lights were on. My car kept shutting down and turning off. My daughter plugged in a cable that stopped the shutting down. After I got home, 2 sensor lights were on. My car kept shutting down and turning off. My daughter plugged in a cable that stopped the shutting down. Next, I ad to bring my car back to turn off the check engine sensor off. The mechanic got the light to go off, but I was told to order another part, yet the light stayed off. I ordered the part. I have not seen this part yet. I tried to get a refund but was told to still get the part installed. Now I have to come to get this part installed., which would be a third trip to service. All of this going back and forth was unnecessary. More

We really enjoyed working with Prince. He is knowledgeable, friendly and patient. All the other dealership staff were courteous and professional! Inventory of vehicles is unparalleled. Tha He is knowledgeable, friendly and patient. All the other dealership staff were courteous and professional! Inventory of vehicles is unparalleled. Thanks! More

Horrible. Despues que logran venderte un carro. Ya el trato deja de ser igual. Vas a cambiar el aciete y es una mala comunicación y organización. No tienen coo Despues que logran venderte un carro. Ya el trato deja de ser igual. Vas a cambiar el aciete y es una mala comunicación y organización. No tienen coordinación ninguna. Te hacen ir al dealer a perder el tiempo. El CS es pesimo tanto en el teléfono como personal. Yo no lo recomiendo para nada. Tienen mucho que cambiar y mejorar. More

Good service. Good turnaround on service. Good team here with quick service and nice reps. Good turnaround on service. Good team here with quick service and nice reps. More

3 horas de espera no rellenaron líquido de limpia parabrisas Se tardaron demasiado fueron 3 horas o más después me di cuenta q no rellenaron el líquido de limpia parabrisas parabrisas Se tardaron demasiado fueron 3 horas o más después me di cuenta q no rellenaron el líquido de limpia parabrisas More

Communication! Communication! My advisor lacked communication! To start, not once was I given proper contact information for him, nor did I really catch his name. I Communication! My advisor lacked communication! To start, not once was I given proper contact information for him, nor did I really catch his name. I came in as a walk-in at 0700, I was quoted an ETA of 2 hours, during that time I took advantage of Toyota free Lyft services and went home with my toddler. Additional services were added with a 40 minute ETA (a combined service time of 2h and 40m), my appointment took a to of 5 hours. When I called the service department I got passed around numerous times, no one knew what was going on with my car or could look up who the advisor was. Finally Rihanna (5 stars for her alone), was able to get me through. Long rant but my frustration is that no one updated throughout the process. Whereas in Toyota of Orlando you get a text with the advisor's name / a way to communicate. You get videos, COMMUNICATION, and UPDATES. This is one of my worst experiences I've had with Toyota after being a customer since 2019 More

I bought a used 4runner 2023 with 32k miles and they installed new tires but they didn't alignment it and the truck was pulling to the side and the steering wheel and truck vibrating and I've taken it m installed new tires but they didn't alignment it and the truck was pulling to the side and the steering wheel and truck vibrating and I've taken it more than 4 times, losing 4 days and they still haven't fixed it, it's a waste of time so I'm going to have to take it to another auto shop, the service in the workshop is good they received and everything but the mechanics zero or maybe they receive it and they don't do the labor or the services. And it is crazy you drop your car at 7:30am and they to say the car is ready at 12:30pm and i return with the car back to the shop after 10 minutes saying that the car still vibrates and they ask you to bring it back in 3 days or next week. Compre una 4runner usada 2023 con 32k millas y le instalaron unas llantas nuevas pero no le hicieron balanceo ni alineación y la camioneta quedo tirando hacia un lado y el volante y camioneta vibrando y la he llevado mas de 4 veces perdiendo 4 dias y aun no la arreglan, es un desgaste so la voy a tener que llevar a otro taller para no perder mas tiempo, el servicio en el taller bien pero los mecánicos cero o puede que la reciben y no le hacen los servicios. Y es una locura que les deje el vehículo a las 7:30 a.m. y te llamen para decirte que está listo a las 12:30 p.m. y yo regrese en 10 minutos con el coche de vuelta al taller diciendo que el coche todavía vibra y te piden que lo traigas de vuelta en 3 días o la próxima semana. More