Toyota of Hollywood

UPDATE 8/25/2011: About three weeks after leaving this review, I was contacted by Kenny Burns of Toyota of Hollywood. He'd read this message and asked what he could do to correct the problem. Obviously th review, I was contacted by Kenny Burns of Toyota of Hollywood. He'd read this message and asked what he could do to correct the problem. Obviously the contract was signed and so there was nothing to be done in that regard. Due to our conflicting schedules, it took some time for the two of us to get on the phone, but once we finally spoke in person, Mr. Burns and I came to an agreement on how to make the situation right. He offered me a very generous price on the Extended Service Plan, which I accepted, and when I stopped in to sign, he had my car washed and fueled. I must say, at first I was skeptical that this was simply an opportunity for him to sell me on more services, but after speaking with him, I believed he genuinely wanted to see to it that my business was respected and desired beyond the initial purchase of the car. I would be happy to take my business back there as well as recommend others to their dealership. ...just read and understand everything before you sign. This wasn't an entirely enjoyable experience though, as I've said, I'm to blame for that as well. That Kenny Burns was willing to work to win me back (and with our conflicting schedules, he did work!) is very impressive. —— ORIGINAL REVIEW: During the negotiation process, when it was discovered I was upside down on my car, Marty Lewin spoke with his manager and with Jaime Lopez (whom I'd dealt with via email) and agreed to break even on the car. When it came time to sign the documents, I discovered they had not held up their end of the bargain and instead passed the cost on to me ($1,000 instead of the $700 discovered during negotiations). I am at fault for signing without fully understanding that that was what had happened, but when I raised this miscommunication, I was told I was wrong and that no such deal was ever struck. My repeated attempts to at least get them to say they had said one thing and done another were met with refusal to admit anything. Wether Marty forgot what was negotiated or lied about making the negotiation, I cannot be certain, but the end result was my feeling cheated out of $1,000. I will not be taking my car there for any servicing nor will I be giving them any business, either personal or referral. More

Marty completely shattered my previous notion of a "car salesman." He didn't try to sell me extras he knew I didn't want, he made the entire transaction smooth and pleasant, and in short, I got exactl "car salesman." He didn't try to sell me extras he knew I didn't want, he made the entire transaction smooth and pleasant, and in short, I got exactly what I wanted for the agreed on price. I would definitely recommend (and have done so) this dealership and Marty in particular to anyone shopping for a Toyota or Scion. More

I was very pleased with the service I recieved from Marty. I did all my research before purchasing my vehicle. I got a goo response from Marty through email whichi made it very convienent for me. When Marty. I did all my research before purchasing my vehicle. I got a goo response from Marty through email whichi made it very convienent for me. When I did go in to the dealer ship I asked for him and was directed to his desk.I was pleased with the way he handled my inquires.To bad there is not more people like Marty. A good honest person and very helpful. I do apologize for taking a while for responding to you. I had moved at the end of November and things are just starting to settle. So thank you once again for your services. The only thing I have a cpmplaint on was that when my daughter took the car to Hamer Toyota in mission hills for the 1st oil change , they eanted to charge her $90.00. The girl there had told her that the dealerships were not to be telling people that there is free 2years services. I would like to know if this is true or not.The girl that helped her talked to the manager and they went ahead and did the oil change at no charge-this time only. Can you please explain to me how this is suppose to work if certain dealerships dont want to keep there commitment on this. Thank you for your time. Gina Nelson More

Randolph was pleasant and professional, answered all my questions during and after the test drive when I was debating whether to go with the Prius 2 or 3 (I went with the 3). Reza gave me a fantastic deal questions during and after the test drive when I was debating whether to go with the Prius 2 or 3 (I went with the 3). Reza gave me a fantastic deal that I've yet to hear topped anywhere, and believe me I asked around. More

Ben was very friendly, and helpful. He picked me up from Carmax to bring me to the Toyota dealership, and has made follow-up calls to ensure that I like the car. One comment in response to the sale, however Carmax to bring me to the Toyota dealership, and has made follow-up calls to ensure that I like the car. One comment in response to the sale, however, is that I would have benefited from a more detailed "tour" of the car. I would have liked to have known the function of all of the buttons in the car. I actually didn't think of that during the sale, but sort of wished I had that service when I was buying the car. More

I had 8 dealers bid on the specific model and options I wanted, so THEY set the price. Aaron was the best bid (well, one was $50 lower, but another 15 miles away in L.A. traffic). So, the price was set and wanted, so THEY set the price. Aaron was the best bid (well, one was $50 lower, but another 15 miles away in L.A. traffic). So, the price was set and an appointment made. Picking up the car was smooth. Both Aaron and Finance Officer Jeff Szabatura were terrific guys. Regular guys. They were helpful and pleasant ~ the antithesis of the stereotypical hard-sell huckster. Aaron coached wisely on which road to take with Toyota's unbeatable financing ~ .9% for 4 years (that's not 9 percent, that's 9/10ths of a percent!) Although my credit score showed that it would not be a problem getting the loan, I was still concerned about taking possession of the car before it was totally final, which takes a day or so. Jeff called over the weekend ~ on Sunday, no less ~ to tell us that indeed it WAS final. Very considerate. These guys rock! More

I loved the staff, they worked with my budget, understood what i wanted and did not try to convince me to finance or buy something else as many other dealerships did. They were very professional. The lot ha what i wanted and did not try to convince me to finance or buy something else as many other dealerships did. They were very professional. The lot has a great inventory, and the sales team is not pushy (which i really appreciated!). In addition, the car I bought is great! More

Purchasing and even researching cars is never an easy task, even for someone who's been through the process a few times before. What I can say is that from the time I sent my initial query through the we task, even for someone who's been through the process a few times before. What I can say is that from the time I sent my initial query through the website to the time I was sitting in my new car- the whole experience was amazing! I know it's hard to believe, especially since I'm writing about a car dealership. As everyone knows, it's more about the people that makes the company and both Chris Baldonado and Aaron Mushin lived up and exceeded my expectations. In fact, it was the fastest car experience ever- test drive, negotiating, financing all within 2 hrs. Incredible! Best of all it was hassle free. Take this for what it's worth, but I can say for certain that Chris and Aaron made my experience with Toyota of Hollywood worthwhile. I highly recommend this dynamic duo! More

I spoke to William Rivera before coming in. He quoted me a price for a car (Toyota Camry) that was satisfactory. When I came in he was ready for me and both the car and price points were all exactly as qu a price for a car (Toyota Camry) that was satisfactory. When I came in he was ready for me and both the car and price points were all exactly as quoted... no surprises. That made a very pleasant experience and I would call him again before looking elsewhere. From my standpoint, it is very unpleasant to go into a dealership and start haggling price; it is so pleasant when you can make a deal over the phone and everyone sticks by their word. I need to buy a car for my grandchildren in March and I have asked him to keep me apprised of any specials. Joan Little/ (Robert Fisher) More

Toyota of Hollywood made my experience leasing a new car pleasant and easy. My salesman Maher was friendly, knowledgeable, and confident that his car was a great deal and fit for me without applying any pre pleasant and easy. My salesman Maher was friendly, knowledgeable, and confident that his car was a great deal and fit for me without applying any pressure. He was happy to work with me on pricing and features and I got a great deal. If you're looking for an positive, no-pressure car buying experience I definitely recommend Toyota of Hollywood. More