Toyota of Hollywood - Service Center

Cheating You Out of Your Toyota Care! SCAM ALERT: Ok, I know when you read these you just think disgruntled customer. But there's some very important info here that applies to ALL Toyo SCAM ALERT: Ok, I know when you read these you just think disgruntled customer. But there's some very important info here that applies to ALL Toyota service departments, here's what's happening: The service department is convincing people to use up their Toyota Care complimentary maintenance early. My Story: Short version: service rep tricked me into getting an oil change 4,000 miles early and now they won't do any more oil changes. Slightly Long (but you'll want to know this!): Came in for 5,000 mile service with 6,000 miles (was moving across country at 5,000 and unable to get service earlier), was told I should just go ahead and get an oil change and call it the 10,000 mile service. Ok... Came in for 15,000 mile to get an oil change. Service rep says it's not included in 15,000 miles, I have to do the 20,000 mile service. Confused, I agreed and let the car go. So, I go and check all this out, turns out Toyota Care outlines that you are only supposed to get oil changed every 10,000 with synthetic, so that is when they do the oil change. Essentially, when the rep tricked me into getting the oil change at 6,000 miles, they shortchanged 4,000 miles worth oil life. As it turns out after calling Toyota (who do not have your backs AT ALL btw), I was supposedly able to decline the oil change at 6,000. The service rep did not explain any of this information, nor that my next oil change would be my last. Now, we are all given Toyota Care packets which outline the maintenance schedule; however, the rep led me to believe that oil changes would happen every time my car was brought in. To that point, the service sticker on my windshield actually had me due to come in at 11,000 miles for an oil change (a 5,000 mile interval) AND the one they just put on has me due in another 5,000! So, do yourself a favor. DO NOT listen to the service reps even when your car is a little over the mileage. They will try to tell you something about it's been 6 months so you should really do it, but you only need an oil change for synthetic once a year or every 10,000 miles. Do not let them cheat you out of the life of your car. More

I highly recommend this dealer service center! Toyota of Hollywood recently serviced my vehicle and I was blown away by the outstanding service from Danny Llamas! They even provided an affordable r Toyota of Hollywood recently serviced my vehicle and I was blown away by the outstanding service from Danny Llamas! They even provided an affordable rental vehicle which was a huge life saver! I highly recommend them. More

Thank you Zahreh Yousefi! Outstanding service Zahreh Yousefi, and the team, are professional, efficient, accessible, and overall provided outstanding customer service. I know my car is always in Zahreh Yousefi, and the team, are professional, efficient, accessible, and overall provided outstanding customer service. I know my car is always in good hands at Hollywood Toyota. More

Professional service by Joey Lutz I have met Joey Lutz back in June 2018 for my company's vehicle's open recall needs and he was very highly intelligent, astute, an excellent communica I have met Joey Lutz back in June 2018 for my company's vehicle's open recall needs and he was very highly intelligent, astute, an excellent communicator, and consummate professional. He understand complex mechanical issues and states the issues clearly. More

Great service! Jackie Hercules, and the rest of the crew are very professional with excellent customer service. It's always a fast and great experience to bring my c Jackie Hercules, and the rest of the crew are very professional with excellent customer service. It's always a fast and great experience to bring my car in for service. More

Outstanding personalized service. I brought my Prius for a check up after the "check hybrid system" light went off. When your car has over 270,000 miles and a light like that comes on, I brought my Prius for a check up after the "check hybrid system" light went off. When your car has over 270,000 miles and a light like that comes on, you are anxious and have a lot of questions. I was helped by Joey Lutz who immediately put me at ease, answered all my questions and addressed all my concerns. He was extra courteous and very professional. More that what you expect at a dealership service center. My car was ready within a reasonable time, the shuttle service was impeccable and I left having a great overall experience there. And I am so glad because the are really close to home. I would recommend this dealership to anyone. More

THANK YOU JACKIE HERCULES When I arrive I'm greeted by Jackie Hercules, who smiles, welcomes me & listens to my car concerns. She's' professionally amazing, giving excellent cu When I arrive I'm greeted by Jackie Hercules, who smiles, welcomes me & listens to my car concerns. She's' professionally amazing, giving excellent customer service. More

Joseph Lutz is Great Joseph goes above and beyond the usual job of service writer. Over the years I have found him highly intelligent, astute, an excellent communicator, Joseph goes above and beyond the usual job of service writer. Over the years I have found him highly intelligent, astute, an excellent communicator, and consummate professional. He understand complex mechanical issues and states the issues clearly. No one that I know of does this type of job better. Highly trustworthy individual, which is a rarity. More

good service I got the service from Maria Flores. She was nice and know what to do She recommended me what is best for me Thank you I got the service from Maria Flores. She was nice and know what to do She recommended me what is best for me Thank you More

Go see Angel Olivares!! Angel Olivares was amazing! He was transparent in what they were going to do for the maintenance of my car and in pricing, and in adjusting what is re Angel Olivares was amazing! He was transparent in what they were going to do for the maintenance of my car and in pricing, and in adjusting what is really important because this girl is broke. Really nice and will def go back to him when needed! More