Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Keene
Swanzey, NH
577 Reviews
For nearly four decades, Toyota of Keene has been committed to delivering exceptional service and quality vehicles to drivers across the Monadnock region. Founded by Bill Fenton in East Swanzey, we’ve grown into a full-service dealership offering new and pre-owned Toyota models, expert parts and service departments, and a dedicated finance team.
Along with sales and service, we also provide Toyota rental vehicles — ideal for weekend trips, special occasions, or simply experiencing a Toyota before you buy.
From our state-of-the-art showroom to our friendly, knowledgeable staff, we’re here to help with all your automotive needs. Visit us at 591 Monadnock Highway, East Swanzey, NH, and see why so many drivers choose Toyota of Keene.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 577 reviews
April 01, 2023
I wouldn't buy a roll of toilet paper from these jokers. Test drove and decided to buy a vehicle. I was then told I'd need to pay cash on the spot to buy the vehicle as paradoxically they don't take depos Test drove and decided to buy a vehicle. I was then told I'd need to pay cash on the spot to buy the vehicle as paradoxically they don't take deposits of any sort, such that a customer has a reasonable opportunity to bring payment while the vehicle was reserved for the customer trying to complete the purchase. Rather (in the case of a cash sale) only a bank check made out to them for the exact amount was acceptable as payment. What?! I didn't have a bank check at that instant made out in the exact (just calculated) amount to the dealership in my pocket. Well banks are generally closed in the evening so I intended to bring a bank check the next morning but was then told another customer was looking at the same vehicle, intending to finance the purchase so in this case no scrambling to obtain a bank check was needed. The vehicle was sold out from under me to the other customer even though I was trying to place a deposit on it the previous day such that I could complete a purchase in good faith. This is a beyond ridiculous customer engagement model and negative (if not outright hostile) customer treatment. A dealership employee trying to justify this conduct, stated the establishment is on shaky financial ground and this paniced approach (give me the money now or I sell to the next customer who stumbles in the door) was somehow a last gasp attempt for survival of the dealership. In retrospect I suppose it is fortunate I walked away free of any customer association with that flailing operation. But even if it does manage to momentarily survive, its sold-soul behavior will likely have it titanic anyway. Apparently this is a general customer concern as well -- it was underscored the certified 5-year warranty of this vehicle was backed by Allstate should the dealership evaporate during the warranty period. Guess I should have read the writing on the wall. Anyway if you seek spectacularly incompetent customer treatment from a struggling dealer, this is the place for you. For everyone else, spare yourself the aggravation and pass these clowns by on your way to the next Toyota dealer. Edit: another dealer self-inflicted embarrassment worth sharing: This vehicle had a rock hole in the windshield which was already radially spider web cracking. Obvious to anyone yet the sales guy was trying to dismiss it as a non-issue. I asked it be repaired as a safety issue, and the fact the windshield would otherwise split in a few weeks of driving. His manager wanted me to buy the vehicle that day and have the windshield repaired myself, whereupon I'd send them the bill. What?! I suppose that's what transpires at the end of the month when the Three Stooges of Toyota dealerships is desperately trying to stay afloat. More
by uhmgawa
Employees Worked With
April 09, 2022
I would like to appreciate Mr. George Thompson for his prompt and complete responses to my inquiries on our preferred car. He was very patient and accommodating. George Thompson for his prompt and complete responses to my inquiries on our preferred car. He was very patient and accommodating. More
by Jie_C
Employees Worked With
George Thompson
January 09, 2022
My business with Fran Nicolas were a great success however, when I saw the vehicle I were looking at from CarGurus, he emailed me back, right away the following next day, he had my information about m however, when I saw the vehicle I were looking at from CarGurus, he emailed me back, right away the following next day, he had my information about myself looking at vehicle I wanted, he called and I confirmed the appointment I had set up, got to the company where I looked at it called Toyota of Volvo Keene of New Hampshire, he had driven out other options for myself to test drive for me, which were great too, I had afterwards test drove the 2018 Honda CR-V, which on that case, where a smooth ride, comparing to my Jeep which barely had less heat coming out of it. All & all I’m so very happy with my choice I made, because I were looking for a vehicle, that were about the size of my Jeep and one that had great less miles to it for gas. I would have to thank my salesman Fran Nicolas for helping me out with my purchase on my vehicle and doing business with him. Now I enjoy driving my new vehicle to work with heat from head to toe. I would recommend anyone to Fran Nicolas. More
by Hsphillips07
Employees Worked With
Fran Nicolas
August 02, 2021
Great dealership. I just delivery of my 3rd Tacoma from Toyota of Keene - a new 2021 Tacoma TRD Sport and could not be happier. Once again Jaime Rios in Sales was great to work with and he went above and b Toyota of Keene - a new 2021 Tacoma TRD Sport and could not be happier. Once again Jaime Rios in Sales was great to work with and he went above and beyond to get me the truck I wanted. I reallt appreciate this dealer's no pressure atmosphere and willingness to do what it takes to make customers happy. More
by Chipstah
Employees Worked With
July 26, 2021
Wonderful experience working with Dave Cox! He was very patient with my elderly husband and me. Took the time to answer all our questions and made the whole buying process very easy and pleasant. patient with my elderly husband and me. Took the time to answer all our questions and made the whole buying process very easy and pleasant. More
by sascales
June 08, 2021
Great Dealership not pushy at all. Found a 4runner in stock somehwere else due to demand these days they wouldnt bave one for a few months but they were just as nice as they were when i initially reached stock somehwere else due to demand these days they wouldnt bave one for a few months but they were just as nice as they were when i initially reached out to find out information on ordering a trd pro More
by NH steve
Employees Worked With
Jeffery , Cantrell, alyssa
October 05, 2020
We recently purchased a pre-owned RAV4. The entire experience was smooth and stress-free. We worked with 2 salesmen, Cantrell and Kyle, and Amanda in finance. All were professional, and as pleasant as experience was smooth and stress-free. We worked with 2 salesmen, Cantrell and Kyle, and Amanda in finance. All were professional, and as pleasant as can be! I would do business here again. More
by Sue W
Employees Worked With
Cantrell Johanson, Kyle (unsure of last name!), Amanda Hill
September 09, 2020
This was the best and easiest car experience I have ever had. I highly recommend purchasing a car from Toyota of Keene. Thank you, Jaime Rios. had. I highly recommend purchasing a car from Toyota of Keene. Thank you, Jaime Rios. More
by Debbie Boucher
Employees Worked With
November 20, 2019
I just bought a used Subaru Forester. My salesmen was Mitchell and he was great! I would highly recommend going to him if you are looking to buy a car. The service was amazing and I was very happy with Mitchell and he was great! I would highly recommend going to him if you are looking to buy a car. The service was amazing and I was very happy with the deal I got on the car and felt very comfortable after having all my questions answered. Everyone was very helpful and welcoming! More
by Kelseyy22
Employees Worked With
Mitchell Piper
