Toyota of Keene

Once my vehicle had a problem, I got only a run around from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd, the customer service manager at Toyota o from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd, the customer service manager at Toyota of Keene, would contact me within three business days. I did not receive a phone call back. I called two more times and still received no phone call or other communication from the dealership. My complaint with the BBB resulted in no phone call either and only a pat and dismissive answer by letter through the BBB. I was ignored and no effort was made on Toyota of Keene's part to resolve or even discuss the issue with me. Even if they felt they were in the right in terms of the vehicle's issue, ignoring a customer's formal complaint is poor customer service! Customer Disservice is what I received. I will no longer do business with them and will let everyone know of my experience there. I will say the sales department of this dealership is wonderful and I had a great experience with Jamie Rios. Too bad for them I won't be back to purchase/service any vehicles. More

Great experience for the second time. Dealer ready to work with you, LOW pressure which is always a major plus. Joel was very friendly and had all 6 vehicles I was interested in ready to drive. A small i work with you, LOW pressure which is always a major plus. Joel was very friendly and had all 6 vehicles I was interested in ready to drive. A small issue with whell balancing was addressed and corrected on the spot. Good team, I highly reccomend this dealership. More

The necessity for another car came upon me rather sudden. Though not really financially ready for this venture, I had no choice. My search had to include a car that was "green". By that I mean mainly exce Though not really financially ready for this venture, I had no choice. My search had to include a car that was "green". By that I mean mainly excellent on gas. As my finances became apparent, I had to downgrade my choice to be able to afford a car. My Salesman was very helpful in that matter. Then the Finance Manager I dealt with was very understanding and really went to bat with "the powers that be" for me. We were able to get a "green" car that I could afford and still be able to put food on the table. Thank you so much Toyota of Keene!! More

My father-in-law had purchased two vehicles recently from this dealership and he was very pleased. I had done my research in regards to the model I preferred and asked the group to beat the pricing in MA (t this dealership and he was very pleased. I had done my research in regards to the model I preferred and asked the group to beat the pricing in MA (they delivered without any issues). They group also was very accomidating and made the process very easy. More

I just bought my Toyota Rav4 and i love it. I trade in my camry that o got from there 2 yr ago. Both cars i got great price and great experience. camry that o got from there 2 yr ago. Both cars i got great price and great experience. More

I was very pleased with the overall sale of our RAV4. I was very pleased with the overall sale of our RAV4. They bent over backward to mhelp us and give us the best deal and fit our needs I was very pleased with the overall sale of our RAV4. They bent over backward to mhelp us and give us the best deal and fit our needs More

Shawn Waters greeted us initially in a low key, friendly manner, on our first visit. He found the car we were looking for, and offered us a test drive without delay and did not in any way try to rush us int manner, on our first visit. He found the car we were looking for, and offered us a test drive without delay and did not in any way try to rush us into a deal. He responded, instead, to what we wanted, when we asked. Upon our departure, he offered to answer our questions, but again did not push us at all. A week or two later, after having researched many on-line resources for invoice and MSRP prices, as well as other on-line resources on how to purchase a new car, we again test drove a Highlander. Shawn had the car out front and ready to drive when we arrived. But, again, no pressure, just a low key helpful approach by Shawn. When we were ready to buy, we went in with a firm high price in mind, having done a reasonable amount of research. The initial price offered by the dealership was fairly competitive, but based on our research still provided the dealership with more than a fair profit. We haggled a bit and reached what we felt was a fair price. The car was delivered on time, equipped just as agreed, clean, and with no hassle when the deal was closed. We were impressed with our experience and have appreciated the follow-through since the purchase. It's nice to buy locally, particularly when "local" is both friendly as well as competitive. That was certainly our experience with Toyota of Keene. More

From the time we first entered the dealership, we were shocked at how the customer service was so great. Mike Wells was excellent, he is what every sales person should be. This was the fourth dealership w shocked at how the customer service was so great. Mike Wells was excellent, he is what every sales person should be. This was the fourth dealership we went to in search of a Rav 4, and I was getting pretty disgusted with the usual sales routine, if there's one thing I cant stand, its when a sales person has to run off every two minutes to check with his boss, we didn't get that with Mike. He was informative and knowledgeable and really helped us with our decision process. Until we came here to Toyota of Keene, we had just about given up hope on getting into a new Rav 4, but Mike some how saved the day, and we are now driving a 2012 Rav 4. The finance part of this deal was also a very good experience with Steve Hill, he was presented with what we could do financially from Mike, and again some how got the deal done. It was amazing watching him work to complete the sales, he didn't miss a beat and knew exactly what we needed. I can't say enough how much my wife and I appreciate what both Mike and Steve did to make our car buying experience a pleasure. Its not often you can walk into a dealership and leave happy. I will recommend this dealership to anyone looking for a Toyota or Volvo. Thanks again Mike Wells and Steve Hill. Tom and Deb Labossiere More

This was the best dealer visit we have experienced. The credit check and paper work was fast and resulting deal was great. Coudn;t ask for a more friendly group of people from sales to business office. credit check and paper work was fast and resulting deal was great. Coudn;t ask for a more friendly group of people from sales to business office. More

Mike made us feel at home. There was no pressure to buy. The car was as advertized. Every question was answered completely. It was one of the nicest dealerships I have been to. The car was as advertized. Every question was answered completely. It was one of the nicest dealerships I have been to. More