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Toyota of Keene

Swanzey, NH

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577 Reviews

591 Monadnock Highway

Swanzey, NH

03446

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577 Reviews of Toyota of Keene

May 26, 2011

I didn't find anything great about this dealership. I was pushed into a car like usual.The manager was upset that I wasn't buying the car that day, and I could over hear him telling my salesperon about it. I More

by diesel03431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was told he would fail if he didn't get all five. Don't wanna get him into trouble
May 27, 2011 -

Toyota of Keene responded

Hello Diesel 03431, We appreciate your taking the time to complete a dealer rater review regarding your recent purchase here at TVK. I will take steps in both my sales department as well as clean up to insure that our error's are not repeated with anyone else. I would like to know who your salesperson is an effort to make sure he inspects any car before delivery for wax etc. The "5" reference is representative of EXCELLENT which is what we strive for, we also do not ask for fives unless we feel we deservce such. This is also why I would like to know who your salesperson was. Sincerely, Scott Webber General Sales Manager

May 27, 2011 -

Toyota of Keene responded

Thank you for taking the time to respond via Dealer Rater regarding your experience here at Toyota. We value your input and have taken steps to increase our level of inspection after waxing, as well as our voice mail programming system to insure customers are answered and served efficently. I also invite you in whenever you would like,for a complete cleaning inside and out, while you use one of our loaner cars. Sincerely, Scott Webber General Sales Manager

May 26, 2011

We bought our car through Shawn Waters and we were so happy with our purchase. Shawn is a good friend and we feel comfortable with dealing with him. We feel he gave us a good deal and took good care of More

by jlake1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Waters, Shawn Waters
May 25, 2011

I have purchased 5 Toyota 4-Runners from the Fenton Dearlership and are currently looking at the new fifth generation model. Jaime Rois has been my salesperson on all of them except the first one that More

by David Quimby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Rois, Jaime Rios
May 25, 2011

This is the only dealership I have bought cars from that did not play silly car-selling games. I felt that I was getting a good deal on my car purchase, and a decent price on my trade-in car. Based on the c More

by sallyem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Pavnick
May 25, 2011

I hated car shopping. Back and forth with pricing, and the "let me speak with my manager" game. At Toyota of Keene, this simply did not happen. I was greeted almost immediately upon walking into the showr More

by toyotaownerkeene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Pavnick
May 25, 2011

I have purchased two used vehicles from Shawn Waters and I have been thoroughly pleased with both of these cars and the quality of care I have received at Toyota Volvo of Keene. I would highly recommend Mr. More

by skwillis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Waters , Shawn Waters
May 25, 2011

shawn waters;great NO PRESSURE salesman.very on top of the toyota product line.shawn makes the car buying process enjoyable! no BS from shawn;if he doesn't have an answer to your question,he will get one More

by mjpc0819
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
shawn waters, Shawn Waters
May 25, 2011 -

Toyota of Keene responded

Thank you for your praise of Shawn Waters and his professional demeanor. Shawn has been with us for many, many years,as well as being a lifetime Keene area resident. Feel free to send anyone down to the store for the exact same experience you enjoyed. Sincerely, Scott Webber General Sales Manager

May 24, 2011

The salesman was knowledgeable, friendly and The salesman was knowledgeable, friendly and professional. He answered all my questions clearly and honestly. He got the exact car and options I was More

by scregl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Pavnick
May 23, 2011

Jaime helped me with the purchase of my first car. With little knowledge of the car business, I was thankful that I was referred to Jaime. His customer service skills go above and beyond and even now a few More

by pezboyben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Rios, Jaime Rios
May 20, 2011

This is my second purchase at this dealership and I would not hesitate to make another. The staff is friendly, knowledgeable and helpful in everyway. The brand speaks for itself but the people at Keene Toy More

by asavoie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Rios, Jaime Rios
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