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30 Reviews of Toyota of Keene - Service Center
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June 01, 2017
Above and beyond expectations. The personal attention given by the service manager Jason went far above what I ever expected. His dedication and diligence to satisfy an uncommon iss The personal attention given by the service manager Jason went far above what I ever expected. His dedication and diligence to satisfy an uncommon issue is commendable, as much communication was required from the corporate office to rectify our vehicles problem. He even offered to make a house call to obtain required information! A rarity indeed in these times. My hat is off to the entire service team, but especially to Jason Whittaker. This dealership will be my provider of choice for any service needs! More
by Venza2013
Employees Worked With
Heidi, Jason Whitaker
February 22, 2017
Why go anywhere else They made so easy to get the work done on one of our cars. Shuttle service, refreshments, completed when promised. They do a great job!!!! Jason an They made so easy to get the work done on one of our cars. Shuttle service, refreshments, completed when promised. They do a great job!!!! Jason and his crew are a class act. More
by doug/joss
Employees Worked With
Jason Whitaker, Adam Peschke
February 07, 2017
Excellent customer honesty. I had very bad experience in the sales department but the service advisors are 5 star. They all are so nice and always smiling. They always call y I had very bad experience in the sales department but the service advisors are 5 star. They all are so nice and always smiling. They always call you by your name.....that goes a long way. Honesty is huge and this service department is 5 star. The service manager has help me in the past and he went above and beyond. Fully recommended Toyota of Keene.. More
by Tristin1
Employees Worked With
Jason Whitaker, Nick Owen
February 02, 2017
Awful service I bought 2 cars here in the last 5 years. Had to come out multiple times for an air bag recall that should have been fixed in one trip on my Avalon. I bought 2 cars here in the last 5 years. Had to come out multiple times for an air bag recall that should have been fixed in one trip on my Avalon. The Camry I bough is a lemon. It makes a squeaking noise the dealership refused to fix. I brought the car out for an oil leak test. I was told the car passed, meaning it wasn't down a quart after a thousand miles post oil top off. This is a little off since the last 2 times my light to change the oil came on, I was down 2.5 quarts. My oil pressure came on today right after the light came on to get the oil changed yesterday. I have never had a car in 30+ years that had this issue. It has a defect and they don't want to fix it under warranty. I have darkened their doorway for the last time. My advice would be to find another dealership if you want good service after the sale. Everyone is nice to you until you sign the papers and drive away after buying the car. I am very disappointed by the way our cars were "serviced", or lack of it, for warranty/recall issues. More
by gbotko66
Employees Worked With
Joel Robinson
May 15, 2014
One of the Best in the Business Words don't explain how well I was treated by Adam. As a young driver, he explained EVERY little thing to me in extreme detail, and didn't make me fee Words don't explain how well I was treated by Adam. As a young driver, he explained EVERY little thing to me in extreme detail, and didn't make me feel like an idiot. They handled my car with care, and didn't leave it stinking of oil and grease. Paid a lower than expected amount key and labor. Was in and out in less than an hour. Adam gave me his card, and shook my hand. I was even left with a decal and they put some bolts on my license plate for me. Boston Volvo Village doesn't compare to how I feel about them. More
by Sallenphoto
Employees Worked With
Adam Peschke
March 06, 2014
At Toyota of Keene my wide and I are treated to outstanding customer service and quality service. Our two vehicles "run like a top" due to the excellent staff in the service department. They iden outstanding customer service and quality service. Our two vehicles "run like a top" due to the excellent staff in the service department. They identify areas we need to keep an eye on and recommend appropriate servicing without at any time pressuring us or overcharging. We will continue to utilize this dealers service department in the years ahead. They have made car ownership and maintenance a breeze! More
by brettduncan725
Employees Worked With
Dave Barrett, John Harriman
December 16, 2013
My 2004 Volvo was having some not insignificant issues, with insurance up in the air on what they would and would not cover. Adam walked me through the process and his recommended steps, was great at reco with insurance up in the air on what they would and would not cover. Adam walked me through the process and his recommended steps, was great at recognizing when it was all feeling a bit much for me, and offered a great balance of the facts that I needed and the sympathy/empathy I needed to be able to process them. :) Super helpful, very friendly, and I truly feel that he helped me make the best decisions for me and my family. Thank you Adam! More
by nh_mom
Employees Worked With
Adam Peschke
September 13, 2013
Very good at Sales. Not so good on Customer Service after the fact. One of there "reasons to buy" is the Shuttle service. The last time I waited almost and hour and a half. Today i was told 15-20 mi after the fact. One of there "reasons to buy" is the Shuttle service. The last time I waited almost and hour and a half. Today i was told 15-20 minutes, reasonable. After waiting 35 minutes I ask the front desk. They say they will call. Then she walks into the waiting area and says it will be another 25 minutes. I was less than thrilled. Asked to speak with a manager, got the ho hum, and then the Sales manger I spoke with left a more sour taste in my mouth. Needless to say, no apologies, he seemed annoyed to be even talking to me, he did have someone give me a ride, but instead of me feeling like they care, i get the feeling that after they sold me the new car, I wasn't worth talkin to. The guy who drove me (John) very pleasant and you can tell that he actually cares about his company. If service after the sale is important, be careful. More
by Mike13579
Employees Worked With
Valerie Woiciechowski
August 09, 2013
The answer is simple! Excellent service provided in a very professional way with attention to every detail and billed out at a reasonable price, especially with dealer coupons and Toyota warranty protec very professional way with attention to every detail and billed out at a reasonable price, especially with dealer coupons and Toyota warranty protection. Jason, John, Chris,Jim and Scott are why we will come back to Toyota of Keene again and again! More
by JLShuel
Employees Worked With
John Harriman
July 30, 2013
I purchased my new Toyota Tacoma from Toyota of Keene, and I have had it serviced there as well. I have ALWAYS been treated so great there. I live and hour away and I went to a local tire dealership for n and I have had it serviced there as well. I have ALWAYS been treated so great there. I live and hour away and I went to a local tire dealership for new tires. The tire dealership in greenfield MA did a terrible job and Toyota of Keene corrected both issues that i was left to deal with. They have gone above and beyond even when it was just over a noise I was hearing. I will never take my truck to any other place for service. Not for ANYTHING, EVER. TOYOTA OF KEENE PUTS ALL THE REST TO SHAME!!!! Chris and John in service are great. They are always respectful and very down to earth. They are very good people persons. The mechanics are the best too. When I leave Toyota of Keene, I know my truck is safe and sound. I can't feel that trust anywhere else I have ever done business with my cars/trucks. I really appreciate it, Wendy Bridges/Northfield Barbershop More
by northfieldbarber
Employees Worked With
Chris Phelps & John Harriman
