Toyota of Kenner

Sales Rep on personal phone call while assisting us. This dealership gives the worst service ever. I've gone through many dealerships, and this is the worst one overall. I came with my family wanting This dealership gives the worst service ever. I've gone through many dealerships, and this is the worst one overall. I came with my family wanting a car purchased. No one came to assist us for 20 minutes, until a sales rep finally showed up and asked if we wanted to look at a car. Ashley, the sales rep, acted and showed that she did not want to work at all. We were interested in purchasing the FR-S, but she had no knowledge of the car, whatsoever. She knew nothing about the engine of the car, did not know what features were included in the car, did not know anything. We asked a question, she couldn't answer because her answers were always, "I don't know." We test drove the car, and while test driving, Ashley was on the phone the whole entire car ride talking to someone about her kid and when she will come home, etc. She literally sat in the car and just stayed on the phone, and did not assist us with anything at all. She had a passive attitude and did not care about us at all. When we told her that we wanted to purchase the car, she quickly stormed into her office and didn't care if we followed or not. While preparing paperwork for us to purchase the car, she went back on her cell phone to take ANOTHER personal phone call. After 10 minutes, she finally told us that the car was non-negotionable and we must pay the price that is said on the car. So we told her, "Okay, we'll come back another time," and left quietly. On the way out of the door, I hear a man screaming across the building, "HEY! WAIT UP MAN!" He was the sales manager of the day. He was saying to my father, "Hey man, don't be mad at Ashley. She didn't do anything wrong. I can sell you any other car and negotiate with you, but not [that] car (meaning FR-S). Do you believe me?" My father nodded his head as the sales manager was talking, then replied, "No, I don't believe that." The manager then said, "Hey, I can't do it. It's pure price. Saturn cars do the same too. If you go to other dealerships, they will tell you the same. But if you can't get another price, come back here and I'll sell you the car you want." My father said, "Okay, thank you." And we decided to walk off. Then the manager continued to talk, "You don't believe me? Do you have a computer at home? (He actually showed us him typing like my father didn't know what a computer was) Do you read everyday?" I felt disrespected and belittled that day. My family and I honestly stood in the middle of the doorway with the door wide open as this man is continuing to be rude to us. He stated, "If you read everyday, then why can't you understand me?" He implied to us that it's our fault for not researching the guidelines and specifications that Scion has, not Ashley. That night, I went home to research the Pure Price Program myself instead of them explaining to me what it is. My family and I were not angry at Ashley. We were not angry at anyone. We couldn't negotiate for the car we wanted, so we told them that we would come back another time. Instead, the manager decided to belittle us and ask us as we walked off, "AYE, why you sad mad, man?!" I have never seen so much unprofessionalism from TWO people in one dealership. I will never come back to place again. I was able to purchase my car from Lakeside Toyota instead and their service was well respected. More

Worse Dealership Ever! I sent an email requesting a test drive on a used car. I get an email from the sales manager telling me it's available and to come in for a VIP test d I sent an email requesting a test drive on a used car. I get an email from the sales manager telling me it's available and to come in for a VIP test drive. I drive 30 minutes there to find out they can't find the vehicle. He pulls it up on his computer and tells me it's showing in stock. Then he tries to get his salesman to sell me a different brand car instead. Don't waste your time dealing with these unprofessional people!!!!! More

Really great service I drive from the Westbank to have my Toyota serviced in Kenner in large part due to the service manager I always ask for named Doug. When you go for I drive from the Westbank to have my Toyota serviced in Kenner in large part due to the service manager I always ask for named Doug. When you go for service, ask for him. Professional and straight forward without all the xx I have dealt with at other dealerships. Not to mention the best customer service waiting area I have ever experienced with coffee, donuts in the morning, fresh popped popcorn, with high end leather seating around big screen TVs. Makes getting my vehicle service a pleasant experience. More

RayBrant Toyota By far the closest to a NASCAR pit stop that I've had. Diagnosed problem correctly and I was back on the road in an hour. Harold handled paperwork a By far the closest to a NASCAR pit stop that I've had. Diagnosed problem correctly and I was back on the road in an hour. Harold handled paperwork and Lenny coordinated the service. Super team. Thanks for getting my Rav4 back on track. More

Don't go here unless you wanna get screwed....... My advice: don't even walk on their lot. Had a "deal" worked out (or so I thought) and when it came time to pick up the car, they had sold it to som My advice: don't even walk on their lot. Had a "deal" worked out (or so I thought) and when it came time to pick up the car, they had sold it to someone else. The salesman (Mike Meek) claimed it was a mistake, and that another salesman had let another customer test drive it (reportedly while he was not there), and got in an accident with it, and that they were buying it. He claimed that this other customer's insurance was going to pay for the repairs. He never called or contacted me, until I contacted him the day i was supposed to go pick it up. Then I had to drive an hour (from BR) to talk to him and find out what happened. He said he would show me pictures (never happened), asked to talk to the manager (never happened), and asked him to find another vehicle for me (never happened). BEWARE!! STAY AWAY!!! More