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Toyota of Kent

Kent, OH

4.8
1,161 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,161 reviews

January 04, 2023

Very courteous and efficient with my service appointment while I waited for my vehicle. Gives updates often if needed. More

by sfodor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale, Burnside
Jan 06, 2023 -

Toyota of Kent responded

Sfodor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

January 03, 2023

Dealer is great . Sales person is very understanding.manager gave us a great deal. Thank you More

by BARALGANGA85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Toyota of Kent responded

Baralganga85, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Toyota of Kent

January 03, 2023

Trevor and Ashley were on point, clear, and fast every step of the way from my initial contact through the minute I drove away in my new Sequoia SR5. I am 100% satisfied with the way the whole buying expe More

by STEPHANIE.HAYDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Kovacs was my main point of contact for probably 85% of interactions with Kent Toyota.
Jan 06, 2023 -

Toyota of Kent responded

Stephanie.hayden, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 02, 2023

Service advisers were friendly, knowledgeable, professional and treated you as a real customer. Service techs did a good and timely job. Would recommend this dealership for future service. More

by DAG3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Burtland
Jan 06, 2023 -

Toyota of Kent responded

Dag3000, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

January 02, 2023

Very cordial, knowledgeable, worked hard to ready vehicle for transfer to me. Salesman Ryan helpful when briefly stranded ( car wouldn't start), Had to perform reset. More

by WOODRIDGE8845
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Olson
Jan 06, 2023 -

Toyota of Kent responded

Woodridge8845, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

January 02, 2023

The service center staff is always warm and professional. This time, they had me in and out for an oil change and tire rotation in less than 45 minutes, AND they washed my car. Fantastic! More

by DKHATCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center staff
Jan 06, 2023 -

Toyota of Kent responded

Dkhatchett, we are so pleased you enjoyed your visit to Toyota of Kent!

January 02, 2023

Clean and quick service. Reached out to me as soon as possible when service was completed. More

by DJACARBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Jan 06, 2023 -

Toyota of Kent responded

Hi Djacarbone, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

January 02, 2023

Disappointed that the website said $54. 99 for an oil change and when I was finished I paid $100 and only had $22 wipers installed. Will be shopping around next time. More

by Robskywars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Toyota of Kent responded

Hi Robskywars thank you for taking the time to leave us your honest feedback. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

December 31, 2022

I think service is outstanding, from Don at the desk to the service I receive to the car wash at the end. Wonderful!!! More

by Dbubenze
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
Jan 03, 2023 -

Toyota of Kent responded

Dbubenze, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2022

Always very friendly and helpful. Clean waiting area all around. Reasonable charge for service of rotating tires. More

by DSSMERROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept Dan
Jan 03, 2023 -

Toyota of Kent responded

Hi Dssmerrow! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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