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Toyota of Kent

Kent, OH

4.8
1,161 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,161 reviews

December 31, 2022

Was a little annoyed that on the website it said $54. 99 for an oil change and I ended up paying $100 for my service which only included wiper blades for $22. Next time I will be going to another dealersh More

by Robskywars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Shultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Toyota of Kent responded

Hi Robskywars thank you for taking the time to leave us your honest feedback. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

December 30, 2022

Great experience with the dealership, they were quick, easy and gave me a thorough overview of my car. More

by LAUREN.SEAFERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Dodge, Kaylee Genthner
Jan 03, 2023 -

Toyota of Kent responded

Lauren.seafert, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. If you're ever in need of more help, please let us know!

December 30, 2022

Awesome experience. They did a great Job !Good explanation, coupon helped! Liked the free car wash More

by MARGARET.MT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Toyota of Kent responded

Margaret.mt1, thank you for sharing your positive experience! We hope you have a great day!

December 30, 2022

We do not have enough words to say Thank you to Tom & the amazing staff at Toyota of Kent. Tom went above and beyond to help us get our new Tundra. The service team made sure our truck was ready in a timel More

by MRJUSTINCARLSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Powers
Jan 03, 2023 -

Toyota of Kent responded

Mrjustincarlson8, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 30, 2022

Quick, efficient, friendly service! Tomorrow I celebrate 9 years of owning my Prius, purchased here and serviced exclusively here! More

by EDWARDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Jan 03, 2023 -

Toyota of Kent responded

Edwardan, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 29, 2022

I've used Toyota of Kent (Don Joseph Toyota) since 1987 (over 50 years). The service department is top notch. We have purchased four cars there during that length of time - all serviced there. I trust this More

by SIGNIZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don, John, Danielle
Jan 03, 2023 -

Toyota of Kent responded

Hi Signizio, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2022

This was our first experience with Toyota of Kent and it was exceptional! My daughter's car had a recall and Toyota of Kent efficiently performed the repairs. We were especially pleased that a loaner car wa More

by lcowley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Jan 03, 2023 -

Toyota of Kent responded

Lcowley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Thank you, and have a fantastic day!

December 28, 2022

Very easy to deal with very straight forward no gimmicks or games. You tell them what you want and what you want your payments to be and they will make it happen. More

by PSKELLOGG1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Olson
Dec 31, 2022 -

Toyota of Kent responded

Hi Pskellogg1, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!

December 28, 2022

Efficient, good communication. While I came out with having much more done than anticipated, it is good to know my vehicle is ready for the winter. More

by AMYTC48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 31, 2022 -

Toyota of Kent responded

Amytc48, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 27, 2022

Service reps are pleasant and helpful. I was in this industry for 40 yrs. I have a different view than most. I was told there was a issue with my new truck at its first service. They assur More

by RECAT111
Recommend Dealer
Yes
Employees Worked With
John, service
Dec 31, 2022 -

Toyota of Kent responded

Hello Recat111, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Toyota of Kent

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