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Toyota of Kent - Service Center

Kent, OH

4.8
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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June 27, 2023

The staff at Toyota of Kent are true professionals dedicated to their customers' needs. My family has been buying and servicing vehicles there for nearly 20 years. More

by Mike
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Burnside, Kaylee Genthner
Jan 11, 2024 -

Toyota of Kent responded

Hi Mike, we are very happy to have provided you with such a positive experience! Take care!

June 27, 2023

I am a satisfied customer. I am a direct communicator, so I do not have anything else to state. More

by CATSAREUS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 11, 2024 -

Toyota of Kent responded

Catsareus, we're glad to hear you enjoyed your visit.

June 26, 2023

Everyone treated us with respect, no high pressure, and a pleasure to work with. Thank you More

by clanstrum
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan, Dale
Jun 30, 2023 -

Toyota of Kent responded

Clanstrum, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

June 26, 2023

Great experience! Best service ever!! I definitely will be coming back. Dale, and All the employees I met were very Nice, Thank you Toyota for making this a great More

by jajeny2421
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dale in service, AWESOME JOB
Jun 30, 2023 -

Toyota of Kent responded

Jajeny2421, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! We look forward to your next visit! Take care!

Jun 30, 2023 -

jajeny2421 responded

You guys are Great!! Thank you for the response!! See you Soon😊

June 26, 2023

They squeezed me in on a busy Saturday morning with short notice. Needed new batteries for remote keys, plus securing of rear license plate.... simple stuff, but they were very accomodating. Took a little lo More

by INTEGRITYSA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John in Service Dept. was pleasant and helpful.
Jun 30, 2023 -

Toyota of Kent responded

Integritysa, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Toyota of Kent

June 26, 2023

Very friendly and knowledgeable staff. Tom powers once again went above and beyond to help me out. This is my third car thru the dealership, and everytime I'm amazed how they get better an More

by DARENJ79
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Power
Jun 30, 2023 -

Toyota of Kent responded

Hi Darenj79, thank you so much for your positive comments about Toyota of Kent! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2023

Always wonderful customer service, it is service associates like yours that build customers for life. More

by MJSIMMS6
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 29, 2023 -

Toyota of Kent responded

Mjsimms6, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2023

This Toyota dealership had the best maintenance crew. They are professional and they employee techs that have a long history of excellence. I am never disappointed. Marciann Backus More

by MARCIMOE68
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Kent responded

Marcimoe68, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Thank you so much again for your feedback! We hope you have a great day!

June 22, 2023

My car was in 5 days later than they said it would be. They told me it was going to be there that day after I signed for it but it wasn’t.. I feel this dealership is untrustworthy. More

by JANELLEHEISER1973
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gary Shultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas, Kaylee Genthner
Jun 25, 2023 -

Toyota of Kent responded

Hi Janelleheiser1973, thank you for taking the time to let us know again about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We apologize for the inconvenience that Toyota motor company has caused you with the delay in notice of the vehicle status. We try our very best to give you an accurate pick up date, based off the information Toyota gives us. Thank you again.

June 22, 2023

It is just fine and work was done quickly and efficiently. Would go there again. More

by GUYAURORA0
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service
Jun 25, 2023 -

Toyota of Kent responded

Guyaurora0, we are so pleased you enjoyed your visit to Toyota of Kent! Please don't hesitate to reach out to us if there's anything more we can do!

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