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Toyota of Lancaster

Lancaster, CA

4.5
5,986 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,986 reviews

July 12, 2019

Friendly service I gave the rating I did, because Toyota of lancaster had a good atmosphere, the employees were nice, and helpful, and answered all of our questions, t More

by itchy37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Torres, Justin Neuburger
July 12, 2019

Always great service from advisor to technician Although I never meet the technician working on my vehicle’s maintenance, I have never had a problem with the work done. I always request the same adv More

by DTR_GIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2019

Very easy process and drive away with 2019 Tacoma I’m so glad that I choose Toyota of AV Lancaster . Stevie Herrera and Christian Torres were very helpful , including Manager drive away with 2019 4 W More

by NAZNISHAH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Torres, Stevie Herrera
July 10, 2019

Trash service Really bad long wait and I won’t be back again they never help seems like I never get everything I paid for and they always change the same xxxx More

by SIMPLYJAY0521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Santiago
Jul 17, 2019 -

Toyota of Lancaster responded

Hi SIMPLYJAY0521, Thank you for your feedback about your recent service appointment. We are routinely looking at ways to improve our guest experience and would like to have a longer conversation with you at your convenience. Please contact our customer relations manager, Teresa Caso, at 661-948-0731 M-F or email her at tcaso@tol-av.com. Thank you. Toyota of Lancaster

July 10, 2019

Other Toyota's do more for service customers You don't do enough for customers. I've been to Toyota with fresher donuts, better coffee, more free snack options, better health food options, and ca More

by BIGGEOFF555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
Jul 12, 2019 -

Toyota of Lancaster responded

Hi BIGGEOFF555i, Our Service Director buys fresh donuts daily from a local donut shop, and our coffee is delivered weekly. Besides the free donuts and coffee, we also have fresh oranges and apples available daily that are compliments of Toyota of Lancaster. For those wanting a little more variety, they have more options available for purchase at the cafe inside the showroom. In regards to the seating options, there are many comfortable chairs and couches from which to choose. We are concerned with the comfort level of our customers on a daily and even hourly basis. At your next service appointment, please come and introduce yourself and we can talk about how we can improve on your last experience. Teresa Caso Customer Relations Toyota opf Lancaster 661-948-0731 tcaso@tol-av.com

July 10, 2019

Good service I was pleased that I did not have to wait long for my scheduled apt with the services consultant and he did not try to sell me a bunch of unnecessary More

by JONARTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bravo
July 10, 2019

Good Service Reasonable waiting time. Good service. Content with the vehicle report. Everything explained well. Just a bit curious on the service price if employee More

by ALANAGUIRRE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike santa maria
July 10, 2019

Speedy and good service As always a quick.and efficient service. Jose is the guy I go to because I can expect honest straight forward service,with no BS. More

by YUKIKOMEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
July 09, 2019

Fast service I made an appointment for my cars breaks to get fixed. The service provider helped me promptly and courteously. He told me how long it will take to ge More

by LYNNJOHN_101
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guzy
July 09, 2019

Joey Gonzalez is great Had a couple tires that picked up metal after an accident happened on the freeway in front of me. I stopped in without an appointment, and Joey took More

by LuvmyPrius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
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