Toyota of Lancaster

My advisor was great. Got me in and out very quickly. Would recommend Toyota for service Got me in and out very quickly. Would recommend Toyota for service More

Left my brake light on somehow with no brakes on and when I called about it I was told someone would follow up but never did I called about it I was told someone would follow up but never did More

Charged for tire rotation, never received one We were charged for a tire rotation and in fact did not get the tires rotated. Not sure why I was charged for that. charged for a tire rotation and in fact did not get the tires rotated. Not sure why I was charged for that. More

Great customer service very knowledgeable Quick prompt clean on time Easy to work with and fair pricing clean on time Easy to work with and fair pricing More

Mauricio was not a problem because he was on lunch when I came to pick up my truck. I got the unfortunate displeasure of dealing with a young lady that did not want to discuss my vehicle or the parts I was i came to pick up my truck. I got the unfortunate displeasure of dealing with a young lady that did not want to discuss my vehicle or the parts I was interested in getting from Toyota of Lancaster. She said I need to talk to Mauricio for any info on my truck and I left without buying the parts I wanted. Honestly not looking forward to returning to Toyota of Lancaster for the next recall that Toyota won't have a fix for until March next year. More

Very impressed with their services and knowledge. A perfect experience for a first time Toyota owner A perfect experience for a first time Toyota owner More

Clean and streamlined experience. Everyone was helpful and things were explained thoroughly. It was a pleasant experience. Everyone was helpful and things were explained thoroughly. It was a pleasant experience. More

Our experience with this dealership was extremely disappointing and, frankly, unacceptable. From the beginning, we felt like we had to do all the work. We repeatedly initiated contact, followed up, disappointing and, frankly, unacceptable. From the beginning, we felt like we had to do all the work. We repeatedly initiated contact, followed up, and were passed between members of the sales and Internet Sales teams. Even after coming to the show room and test-driving the vehicle, no one took our information, discussed pricing, or made any meaningful effort to assist us. After doing the legwork ourselves, we negotiated an agreed-upon price. Because we live three hours away, we asked if we could place a deposit on the vehicle to ensure the vehicle would be available when we arrived. We were told it was “illegal” in California for the dealership to accept a deposit and hold the vehicle. Our own research did not support that claim. If this was simply dealership policy, it should have been communicated honestly as such—not presented as a legal requirement. We also explained that we had financing through our own bank and needed to pick up the check on the way. Instead, we were offered delivery only if we signed an open-ended contract using the dealership's financing and then refinanced within seven days. We declined and decided to make the three-hour drive that same day. We had an appointment with the Internet Sales Manager, but when we arrived, we were told he was no longer there. The employee who assisted us then informed us that the truck we had driven three hours to purchase was already in the finance office being sold to someone else. To make it worse, he tried to make it better by informing us the buyer did not intend to purchase a vehicle that day… leading us to conclude not only did they sell the vehicle we had discussed but that they had pushed the vehicle to sell before our arrival. That was incredibly frustrating and disrespectful. We had negotiated a price, discussed financing, asked about securing the vehicle, made an appointment, and drove three hours based on our communications with the dealership. Not once did anyone tell us another customer was purchasing the truck. The issue isn't that we lost the vehicle—vehicles sell. The issue is the complete lack of communication, transparency, professionalism, and respect for our time. Allowing a customer to drive three hours to an appointment while the vehicle is being sold to someone else, is unacceptable.  We expected a professional buying experience. Instead, we spent hours doing the dealership's job, repeatedly chasing down information, and ultimately drove six hours round trip for nothing. Based on this experience, we would not recommend this dealership. More

Everyone was friendly and professional. I really appreciate for taking the time finding the right car for me. It was great experience coming to toyota dealerships. Thank again. I really appreciate for taking the time finding the right car for me. It was great experience coming to toyota dealerships. Thank again. More